Administrative Assistant / Knowledge of Office Equipment/Knowledge of

Eileen Jackson

Office Assistant

Huntsville, AL *5816

*********************@*****.*** - 256-***-****

Attended Banfield's Leadership Workshop in Portland, Oregon and passed certification for Hospital Management.

Attended Patterson Veterinary University and received a certificate for Communication and Customer Service. Certificate of Completion for CareCredit official training. Authorized to work in the US for any employer

WORK EXPERIENCE

Client Service Representative

Hazel Green Veterinary Hospital - Hazel Green, AL - April 2016 to November 2017

- Greeted all clients!

- Received incoming calls/Made outbound calls

- Opened the hospital

- Closed the hospital and completed the end of day procedures

- Took nightly deposit to the bank

- Took care of client questions or requests

- Made collection calls on past due accounts

- Scheduled appointments

- Filled prescriptions

- Checked in patients and updated medical history in charts

- Sold over the counter products and explained how to use them

- Checked out patients accepting various forms of payment to include credit terminals, cash, CareCredit transaction and travelers checks.

- Signed for orders from Fedex and UPS. Opened packages and labeled according to price chart.

- Stocked shelves with products

- Received emails with a customer's question and request. Responded in a timely manner

- Took care of Petdesk App requests

- Cornerstone Software

- Used Microsoft Office

- Used Internet to research other area emergency hospitals when needed Technical Dispatcher/Router/Customer Service

Time Warner Cable - Morrisville, NC -

October 2015 to March 2016

- Assisted technicians on job site by troubleshooting cable equipment installed that was not working correctly.

- Resolved client complaints

- Alerted clients if technician was running behind

- Received incoming calls

- Made outbound calls

- Used Excel Spreadsheets to track jobs completed

- Trained in using company software

- Used time table software to clock technicians in/out of jobs Dispatcher/Router/Customer Service

SafeStreets ADT - Garner, NC -

October 2012 to October 2015

- Directed technicians to next job site

- Called customer if technician was running late

- Made changes to existing work order

- Accepted payments over the phone from the customer

- Completed customer credit check through Equifax

- Completed Excel Spreadsheet daily

- Knowledge of Firefox Software

- Knowledge of Security Trax Software

Hospital Manager

Banfield Veterinary Hospital, Mars. Inc. - Garner, NC - April 2001 to October 2012

- Supervised a four doctor veterinary practice with 19 employees

- Ensured excellent customer service

- Assisted shoppers within Petsmart Retail Petstore choosing bedding, toys and food etc...for their pet.

- Ensured the hospital gave the best medical treatment for the pet

-Made outbound collection calls on past due accounts

-Interviewed and completed all new hire paperwork

- Trained all new employees

- Held weekly team meetings to include OSHA

- Completed weekly medical order

- Completed monthly office order

- Completed bi-weekly payroll

- Filled in where needed in various hospital roles to include surgery

-Made sure the hospital was profitable and making plan as set forth by Field Director

-Completed P&L statements and faxed to Field Director monthly

-Attended all meetings outside of the hospital when required

- Attended phone conference when required

- Held fundraisers to raise money for Banfield Charitable Trust

- Enrolled pets in Banfield's healthcare plans

- Worked alongside with Petsmart Adoption Groups on weekends.

- CareCredit Certified

- Petware Software Program

- Microsoft Office Program

- Excel Spreadsheets

Office Manager

R.L. Thurston Construction, Inc - Wake Forest, NC - June 1993 to April 2001

- Recordkeeping using Quickbooks

- Microsoft Office

- Accepted incoming calls/Made outbound calls

- Made outbound collection calls on past due accounts

- Made federal quarterly tax deposits

at the bank

- Completed weekly payroll

- Ordered materials for job site

EDUCATION

Medical Coding/Billing

US Career Institute - Fort Collins, CO

2009 to 2011

Animal Healthcare

School of Animal Science - Atlanta, GA

1995 to 1997

Biology

American High School - Chicago, IL

1975 to 1979

SKILLS

Management (10+ years)

AWARDS

Office Manager

March 2001

Paraprofessional Leadership Workshop. Banfield

Certificate of Achievement

February 2006

Education Team

Certificate of Attendance

March 2017

Patterson Veterinary University. Communication and Customer Service. CERTIFICATIONS/LICENSES

CareCredit Certification

January 2017 to Present

Consistent and accurate information for the patients / clients to help them make well-informed decisions regarding healthcare.

ADDITIONAL INFORMATION

Received a certificate for passing and completing a 6 week program at Banfield Training in Portland Oregon for Hospital Management.

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