Customer Service Data Entry
Resume:
Navjot Kaur
Brampton, ON L7A2T8
**********@*****.***
Dear Sir/Madam
I am writing to enquire if you have vacancies in your company. I enclose my CV for your information.
The nature of my study course has prepared me for this position. It involved a great deal of independent research, requiring initiative, self- motivation and a wide range of skills.
I am a fast and accurate keyboard skills, hand on experience with Sage Simply Accounting, auditing, invoicing, payroll and bookkeeping. I am a conscientious person who works hard and pays attention to detail. I'm flexible, quick to pick up new skills and eager to learn from others. I’m having a good experience in Customer services.
I am able to take on the responsibility of this position immediately, and have the enthusiasm and determination to ensure that I make a success of it.
Thank you for taking the time to consider this application and I look forward to hearing from you in the near future.
Sincerely,
Navjot Kaur
Enclosure: Resume
Navjot Kaur
17 Maple Beach Crescent
Brampton, ON L7A2T8
**********@*****.***
Profile:
Experience of outstanding communication, listening and interpersonal skills; quick learner; works well under pressure; strong conflict resolution skills.
Education:
DEP Vocational program in Accounting from Lester B Pearson School Board, Montreal Canada (2012-2014)
Bachelors in Pharmacy from India (2007-2011)
Senior secondary school in Biology from India (2005-2007) Key qualifications:
Outstanding customer service skills.
Diplomatic and patient with all types of individuals.
Flexible, able and willing to learn new things.
Excellent administrative and organizational skills. Computer Skills:
Pc: Window XP, Word Excel and Power point
Macintosh: Microsoft Work
Adobe Photoshop
Having knowledge about accounting soft wares like Quick books, Avaal and Simply accounting and Ace e-Manifest
Communication Skills:
Having a skill to communicate in three languages: English, Hindi, Punjabi and basic French
Professional way of communicate with the professionals
Strong listening and translating skills
Friendly way of communication with the co-workers and customers
Having a skill to convince the customer to buy a service or product through communication
Conflict Resolving Skills:
Having a skill to deal with different kind of people during any conflict
Understanding of different kind of behaviours among the people
Having a nature of solving the conflict first and finding the reason later
Work History:
Atelka Enterprises (Sept 2015 to Nov 2017)
Montreal, Quebec
Works in Rogers Business as NIS (National Inside Sale Representative).
Resolve customer complaints via phone, email, mail, or social media.
Greet customers warmly and ascertain problem or reason for calling.
Assist with placement of orders, refunds, or exchanges, Cancel or upgrade accounts.
Work with customer service manager to ensure proper customer service is being delivered.
Compile reports on overall customer satisfaction. Read from scripts.
Handle changes in policies or renewals. Sell products and services.
Take payment information and other pertinent information such as addresses and phone numbers.
Utilize computer technology to handle high call volumes.
Price negotiation with clients (brokers).
Monitoring the completion of sending confirmations, payment orders and payment instructions.
Ensure clients satisfaction.
Khalis Transport (March-July2015)
Surrey, BC
Responsible for cash receipts, billing, and related functions.
Performed general office duties such as filing, faxing and answering telephones.
Responsible for pars/ paps clearances and Ace manifest.
Knowledge of Quick book’s, Avaal, Simply Accounting Software’s.
Tax calculations, Invoicing, Pay rolling, Calculation of expenses.
Data entry and file management, creating invoices and all paper work.
Scheduling outbound shipments.
Price negotiation with clients ( brokers).
Ensure truckers had required state permits prior to picking up loads. Vantage Logistics Services (September 2014)
Montreal, Quebec
General Book keeping
GST/QST calculations (Tax calculations)
Invoicing, Pay rolling
Accounts Payable/ Receivable
Calculations of company’s expenses
Filling, faxing, answering calls and emails
Assisting in dispatch
References: Furnished upon Request
Contact this candidate