Windows and MAC Desktop Support Tech

Location:

Salary:

45000

Posted:

December 26, 2017

Wu Lee

E-mail: ********@*****.***

Summary of Qualifications

Strong background and troubleshooting skills in Desktop and Server platform.

Imaging/clone hard drives for upgrades, backup and restoration using Acronis and Norton Ghost.

Cisco IOS and NX-OS, Junos, Arista’s EOS.

Troubleshoot and configuration of Local and Network Printers.

Windows XP/Vista, Windows 7/8/10, Linux, Mac OSX, Apple IOS, Android

Active Directory, Group Policy, Password Reset.

Work Experience

Liquid 8 Technology Brooklyn, NY

Computer/Network Technician Sep 2014 – Present

Cisco Catalyst routers and switches, Cisco Nexus/UCS series switches, Cisco Fabric Interconnects.

Juniper SRX, EX, MX Series Switches, Arista DCS Switches, Brocade/Foundry Network Switches

Big IP F5, Palo Alto, Juniper SSG, Cisco ASA, Fortinet Fortigate, Sonicwall, Checkpoint Firewalls

Troubleshoot, repair, install OS on Apple iMac, MacPro, Macbook Pro and Macbook Air

NYC Department of Probation (IT Department) New York, NY

Information Technology Intern Jun 2013- Dec 2013

User end support for software and hardware related issues in Windows.

Hardware maintenance and repair including desktops and laptops.

Troubleshoot and connecting users to local and network printers.

Imaged/Cloned hard drives for upgrades, backups and restoration using Acronis and Ghost.

Installed/Upgraded computers’ memory, video card, hard drive, and power supplies.

Adding Computers to domain and setting up users’ profile.

Windows XP Mode, virtual machine support.

Anti-Virus, Malware, Spyware support.

Education

New York City College of Technology

Bachelor of Technology in Computer Engineering Technology (3.4 GPA)

Chi Alpha Epsilon (XAE) National Honor Society

Additional

Fluent in Mandarin Chinese, Fujianese (Chinese) and English