Customer Service team management Office Administration
Resume:
Lee Anne Simmons
Elkton VA *****
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EXPERIENCE
Rockingham County Public Schools, Harrisonburg, VA Substitute
December 2017 - PRESENT
Manages student learning in accordance with the goals and directives of the school and the division. Performs a variety of general office clerical duties and processes and transmits information to the staff and other organizations as directed. Hands on leading of the classroom as well as clerical/secretary replacement.
LuLaRoe - Business Owner/Independent Consultant
May 2016 -PRESENT
Owner of at at home, party based retail business. Built, trained, and lead a team of other independent business owners through the startup process and the day to day maintenance of their businesses. Offered technical, customer, and back office training. Daily duties also included: inventory management (stocking, invoicing, ordering, etc.), social media marketing and advertising, customer service, parcel packaging, shipment, and tracking, invoicing, quickbooks accounting, tax record keeping, bookkeeping, and sales lead development.
State Farm Insurance Customer Account Tech
Jan 2009 - May 2010
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Stayed customer-focused and preformed “needs-based” review process to educate customers about insurance options. Made account changes on proprietary back office software. Initiated and successfully recorded customer account needs and confidential information to bind the certificate of insurance. Successfully completed applicable licensing requirements and training programs.
EDUCATION
Spotswood High School
Graduated 2006
VA State Insurance License Training
2009
This course was to fulfill the accreditation requirements in the state of VA to test to licensure to sell insurance. Was fully licensed to sell VA Fire & Auto Insurance, Home, Health & Annuities, and Life Insurance in the state of Virginia.
PROJECTS
Rockingham Co Expo
Creator/Director
A bi-annual multi vendor event that enriches and builds local economy and small businesses. Each event focused on also making a local non profit organization’s mission more known and supported by our community.
SKILLS
Maintains records and generates the appropriate reports.
Processes general correspondence, memorandum, reports, schedules, manuals, bulletins, agendas, purchase orders, and other materials from rough draft, copy, marginal notes, or verbal instruction.
Checks and reviews a variety of data for accuracy, completeness, and conformance to established standards and procedures.
Photocopies and prepares booklets, handouts, and general correspondences for building administration.
Knowledge of Microsoft Office (Word, Excel, Powerpoint, Outlook, etc.), Quickbooks, Google Docs, Sheets, Forms, Etc.
PROFESSIONAL REFERENCES
Jenna Green
Social Media Marketing Coordinator
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Heather Cave
Salesforce Implementation Expert
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Shelby Kibler
Teacher’s Assistant - Rockingham County Public Schools
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