Customer Service Project Manager
Resume:
Shawn slosanowych@W. Losanowych gmail.com
OVERVIEW
Healthcare IT Professional with fifteen years experience. Advanced level Meditech Programmer specializing in complex vendor files, conversion files, data extracts, and data manipulation. First hand experience in the clinical, financial, and administrative departments. Strong data Knowledge of HL7 interfaces, scripting, and databases. Remarkable customer service, interpersonal, and problem solving skills which has built long standing contracts and salvaged relationships with previously unhappy clients. Exceptional overall knowledge of Healthcare IT and technology in general. Outstanding ability and willingness to learn. The reputation I have built has directly contributed to many contract extensions and new business through referrals from previous clients. I’ve been able to not only salvage contracts with unhappy clients but also give them reason to continue extending their contracts. ACHIEVEMENTS
● Developed complex NPR reports and assisted offshore programming team with complex coding questions and issues.
● Designed feeder extracts for McKesson Horizon Performance Manager for multiple sites and Meditech platforms.
● Built custom MS Access applications giving sites the ability to easily access various archived data.
● Implemented two bi-directional Transcription interfaces and one bi-directional PACS interface.
● Designed inbound and outbound ADT and Order HL7 interfaces for custom .NET application.
● Coordinated and produced conversion files for LAB, BBK, PTH, RAD, and PHA.
● Built new AP/MM Vendor Database with over 740 vendors and updated over 4,900 Inventory items with new vendors in five hours by extracting and modifying data and developing a script to input the new entries.
● Became the “go to guy” for odd, difficult, or time sensitive issues with nearly all employers and clients. TECHNICAL SKILLS
Advanced NPR Report Writer SQL
Intermediate 6.x Report Designer Iatric ScriptLink Meditech Magic, C/S, and 6.x Insight MacroExpress
Matkon Materials Management (McKesson) Visual Basic iNTERFACEWARE Iguana/Chameleon HTML / Web Design
Exposure to Android OS/Applications
WORK HISTORY
Software Development Advisor Dell / NTT Data
January 2010 to June 2017 Round Rock, TX
Developed, revised, and corrected complex NPR reports for various US clients. Served in a project manager type role between clients and our programming team for a number of simultaneous projects while providing support to the team and coding many reports. Built and maintained strong client relationships through outstanding customer service skills which also lead to contracts with new clients.
Healthcare IT Consultant BluePrint Healthcare IT
March 2007 to January 2010 Cranbury, NJ
Worked various contracts with hospitals in the Central/North NJ area. Maintained regional Healthcare IT website. Built a reputation as the go-to guy for odd, difficult, or time sensitive issues/requests other staff and consultants could not figure out. Regularly had contracts extended through outstanding service, exceeding expectations, and relationships built. Engagements/Projects:
Children’s Specialized Hospital – New Brunswick, NJ {July 2009 to January 2010} NPR Report writing during conversion from Siemens to Meditech BluePrint Healthcare IT Main Office – East Brunswick, NJ {May 2009 to January 2010} HL7 interface design and NJHIMSS Web Administration Saint Barnabas Healthcare System – Central New Jersey {May 2009 to January 2010} HIPAA Compliance Assessments
Blue Mountain Healthcare System – Palmerton, PA {April 2008 to October 2009} Develop data extracts via NPR to load data into archive application Bayonne Medical Center – Bayonne, NJ {February 2008 to May 2009} Originated as a three week contract to overhaul the Meditech financial modules, continuously extended due to the additional value, cost saving solutions, and exceptional customer service I was able to provide. Rebuilt AP, GL, and MM modules, created numerous NPR reports, assisted in department workflow redesign, designed and implemented a cost saving application in Medical Records. Heavily involved in a two version upgrade and implementation of Pharmacy, Lab, and Radiology modules including transcription and PACS interfaces. BluePrint Healthcare IT Main Office – Cranbury, NJ {January 2008 to February 2008} Entering HIPAA Assessments into custom tool, assisting with design of custom tool CentraState Healthcare System – Freehold, NJ {March 2007 to December 2007} Upgrade testing and support, NPR Report writing, and various post Go Live support tasks Applications Analyst Trinity Health
June 2004 to March 2007 Newtown Square, PA
First employee to be promoted to Meditech Analyst from the Operations Department. Supported Administrative and Financial modules in Meditech Magic and Client Server for ten hospitals. Responsibilities included troubleshooting application issues, developing basic to complex NPR Reports, leading the Data Repository Standards Team, contributing to the B/AR and MIS/UNV Standards Teams, facilitating monthly meetings for the three Magic hospitals, supporting the legacy Matkon Materials Management system, creating conversion extracts from Matkon to Lawson, supporting and modifying existing VB interfaces and scripts, and automating tedious manual processes. IT Operations/Helpdesk Trinity Health
October 2002 to June 2004 Newtown Square, PA
Provided first and second level support for sixteen hospitals, ran and verified backups, managed backup tape rotation, downloaded nightly reports for multiple facilities, developed policies and procedures, trained new employees. Quickly learned Meditech Magic and Client Server and became the resident expert in the department. Was relied on to educate coworkers on the new systems.
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