Business Analyst
Resume:
Resume
Tina Lee Ramer
Avondale, AZ
85323
Phone: 623-***-****
************@*****.***
Summary
Has 25+ years’ of experience in a variety of IT and business areas
Strong business, technical and analytical skills in systems and application development, support, QC, and maintenance
Considerable interpersonal and communications skill
Quality documentation habits and writing skills
Strong beliefs in team work, the community and results
Exceptional organizational skills that drive time lines, budgets and projects to conclusion.
Ability to adapt to a rapidly changing environment
Canadian Resident with permeant resident card for USA
Work Experience, Positions and Responsibilities:
Northern Trust
Duration: August 2015 – Present
Positions: Business Analyst
Responsibilities:
Preparing, facilitating, documenting and participating in client meetings/workshops
Conducting structured data gathering, research and analysis; able to query data through the use of SQL or reporting tools
Developing and evaluating procedures, controls, user requirements and functional specifications to identify gaps between current state and future state
Creating business requirements documents into Use Cases / Functional Specifications
Requirements gathering, functional requirements, user stories and documenting business/data/application/technology architectures, requirements, and business rules
Documenting and explaining problems and works with others to resolve software defects while ensuring technical compatibility and end user satisfaction
Analyzing, developing and proposing enhancements to current business processes, reports, and applications in order to optimize system effectiveness
Liaising with development team and providing clarifications on customization requirements
Provide support in Service Now by creating the INCs (production defects) SRQs (lower environments defects) and CRQs for change managements. Use the application to engage other support teams for inquiries, research and process flows.
Applications:
Microsoft Suite Tools, Composite, NDW, Eagle, Charles River, Aladdin and SimCorp CORIC Applications, SQL, XML Messaging, Oracle, FTP, DB2, NTGI Client Performance Front End, Client Account and Product Front End, Service Now, Agile.
Wells Fargo
Duration: November 2014 – January 27, 2015
Positions: Contract Technical Writer with INT Technologies
Responsibilities:
Drafts, edits and formats moderately complex to complex technical manuals, project and/or other technical documentation. Drafts and/or edits moderately complex web content.
Researches, analyzes and translates technical information for technical and non-technical users. Utilizes knowledge of HTML, JavaScript languages and other web-based tools to build framesets, menus, search engines and/or glossaries for websites.
Author’s original content from information supplied by others or gathered directly.
Conducts audience analysis for moderately complex to complex problems and projects. Edits technical documentation authored by others and ensures documentation is in compliance with internal standards and external regulations. Participate in establishing documentation guidelines. Create and present graphical technical presentations.
Provides guidance to less experienced technical writers.
Learned TRIMS Platform and processes,
Understand VM SOR platform, leverage extracts from VM SOR.
Create a new TRIMS Help Text file, manage vetting of Help Text and document procedures, partner with Client to import Help Text to TRIMS.
Applications:
Microsoft Suite
AIM – Ameriprise Financial
Duration: September 2005 – November 2012
Positions: Technical Manager / Software Engineer
Responsibilities:
Technical Manager:
Provide thought leadership, initiative and tactical direction by evaluating, developing, testing, delivering and documenting new technical and business solution.
Create low level design documents (including code samples/outlines) and detailed engineering specifications based on complex business requirements, user acceptance and non-functional (e.g., performance, reliability, balance and controls) requirements. Write code, adhering to coding standards, procedures and techniques.
Actively participate in the code review process to ensure development work adheres to standards, business requirements and specifications (including peer and business review with internal and external clients).
Work in partnership with the project team(s) and business to fully understand project goals and requirements and use this knowledge to effectively plan and execute the development process.
Participate in project design, business and technical requirements walkthroughs.
Contribute to the monthly metrics, cost reduction, revenue enhancers for AIM and our strategic partners
Maintained focus on prioritized projects that meet our guiding principles
Assist with current and new development for key lines of business in support of the analytic agenda through model scoring and data acquisition
Contribute to a methodology that tracks contributions to the overall business
Protect customer privacy in our environment consistent with the Minimum Security Baseline
Ensure that AIM’s Business Continuity Plan is complaint and maintained within Archer
Actively participate and improve the monthly vendor performance scorecard
Provide an infrastructure that supports AIM initiatives including the analytics strategy
Assisted with further increase operational efficiency in our key processes by 25%
Drive the development of standardized SAS processes to create reusable code delivering consistent & predictable results
Determine an approach to solve ongoing challenge to providing information in a timely manner - one that is secure, scalable and directly meets the business needs.
Monitor & forecast server space capacity in accordance with the 3-5 year server life strategic planning to ensure enough space is available for any particular group and their immediate needs.
Architect technical solutions in accordance with corporate standards to ensure uniformity.
Completed RFI’s and SOW’s that met with procurement, corporate and department standards, policies and procedures.
Assist, manage and provide change management policies, procedures and standards with internal and vendor partners.
Built and maintained vendor relationships that would assist with managing resources, IT strategy, and implementation for short and long term planning initiatives.
Completed training in Infrastructure listed below.
Software Engineer:
Provide thought leadership, initiative and tactical direction by evaluating, developing, testing, delivering and documenting new software solution
Improve the health of system assets by identifying enhancements to improve performance, reliability, and resource consumption. Track exceptions to standards (e.g. security gaps) to ensure they are addressed in a defined and timely fashion. Evaluate and troubleshoot root-cause analysis for production issues and system failures; determine corrective action(s) and propose improvements to prevent their recurrence.
Provide mentoring and direction to more junior members of the application development team. Influence the shaping of standards and tools. Provide governance oversight to ensure project adherence to development strategy, standards, policies, tools and procedures. Guide the development team to consistently apply appropriate development principles and standards during all phases of the development lifecycle.
Evaluate interrelationships between applications to determine whether a change in one part of the project would impact or cause undesirable results in related applications and design for effective interfaces between interrelated applications.
Implement the SAS 9 tools on AIM’s new IBM server shifting work the work flow from command line code to metadata driven, automated GUI based applications. Develop security models and operating system changes to support this new software layer within AIM. Be a resource for training and championing process change.
Facilitate change management process with Acxiom, SAS, IBM, Platform Computing and other vendors, as needed
Ensure the ongoing continuity of business process is in place for AIM should there be a disruption in our workplace environment
Track the acquisition and inventory of software and hardware assets
Maintains Minimum Security Baseline - per Corporate standards
Maintain and regularly audit user provisioning for all users of the infrastructure
Maintain a rolling 3 year roadmap of capabilities including hardware & software
Facilitate AIM's transition into the SAS tool set.
Completed RFI’s and SOW’s that met with procurement, corporate and department standards, policies and procedures.
Completed training in SAS software listed below.
Business Analysis:
Provided, guidance and assistance to the data governance team that was formed to adapt to a new Master Data Management tool while also tasked with establishing a standardized methodologies, policies, procedures.
Bring together various technical, business and external groups in the design and implementation of beneficial processes and define the rules of engagement at a functional level.
Collected information that detailed requirements for current and future processing for test and production.
Develop functional project plans, reporting of accomplishments and driving results to developed plans.
Work in partnership with other project team and business to fully understand project goals and requirements and use this knowledge to effectively plan and execute the development process. Participate in project design walkthroughs. Evaluate interrelationships between applications to determine whether a change in one part of the project would impact or cause undesirable results in related applications and design for effective interfaces between interrelated applications.
Establish and communicate project time lines, goals, projections and returns to multiple levels of managements using a verity of informational sharing procedures.
Completed the required trail of documentation / forms for the life cycle of the projected assuring that the information is preserved in a library for current and future reference.
Maintain integrity of existing program logic according to specifications. Complete project deliverables using the Software Development Life-Cycle (SDLC).
Completed RFI’s and SOW’s that met with procurement, corporate and department standards, policies and procedures.
Completed training in PMP listed below.
Provided, guidance and assistance with data governance formed to adapt to a new Master Data Management tool for establishing a standardized methodologies, policies, procedures and standards.
Unit test all code and programs prior to releasing them to quality assurance. Quickly resolve all unit test issues. Assist quality assurance in identifying test cases and creating/mining test data to enable a thorough test of all development deliverables. Respond to all inquiries and issues in a timely manner as developed code/program moves through the testing process and into production. Approve code to be put into production. Provide implementation/production support as required.
Ensure and support all audits & risk assessments. Ensure business partners and corporate compliance processes are fulfilled as required.
To deliver a quality result in a timely manner by early engagement, discussion based to ensure a reasonable level of understanding, clearly documented requirements with a focus on the business problem at hand
Assuring General awareness of security, audit policies and procedures
Address testing needs by creating a separate Logical Partition (LPAR) to be used mitigate risk to the production environment by testing system changes proactively
Technical & Support Writer:
Write and/or revise system design documentation and operations documentation to include providing required input into operation support manuals and user guides. Create and properly archive all project related documentation.
Assure that all documentation supports corporate information rules and regulations for storage and reference, policies and procedures.
Completed training in communication listed below.
Applications:
Microsoft Suite, SAS PC & Unix, Share Point, Dashboards, Clarification, IBM, Tivoli, Oracle, DB2, TSO,
Training:
SAS PC & Administrative, Tivoli, Unix, AMA Project Management, Skill Path Leadership, Skill Path Change Transitions & Customer Service, SLCD Planning & Development, Quality Fundamentals, Corporate and Privacy Security
AIM – American Express
Duration: May 2002 - September 2005
Position: Contract: Sr. Programmer with CDI Corporation
Responsibilities:
Write and test SAS and Korn Shell programs as required
Perform ad hoc data extractions
Perform ad hoc data analyst
Run pseudo-production process as required
Document processes and programs
Perform Data Mining as required
Preformed List processing tasks to support marketing initiatives
Applications:
Microsoft Suite, SAS PC,Oracle, DB2, TSO,
Training:
SAS PC, Unix, C++ Scripting,DB2, Oracle
Bank of America
Duration: November 2001 – May 2002
Position: Sr. Systems Analyst
Responsibilities:
Meet with Business parterres to determine requirements
Write and test SAS and Korn Shell programs as required
Perform ad hoc data extractions
Perform ad hoc data analyst
Run pseudo-production process as required
Move processes into production scheduler
Document processes and programs
Perform Data Mining as required
Preformed List processing tasks to support marketing initiatives
Applications:
Microsoft Suite, SAS PC,Oracle, DB2,
Training:
SAS PC, DB2, Oracle, Six Sigma, Corporate and Privacy Security, Korn Scripting,Development Planning, SQL Processing, Visual Basics
NDC Health Information Services
Duration: July 2001 – November 2001
Position: Consulting Analyst
Responsibilities:
Provide Production Support
Provide Technical and on-call support for a variety of applications
Involved in the design of the Dynamic Quality Control Engine
Document and provide technical support for the Dynamic Quality Control Engine
Create test data for new applications
Managed cross platform data transfers and conversions
Train new staff in the use of production applications
Assisted with the conversion of applications from Sequent to Sun
Problem determination and resolution
Applications:
Microsoft Suite, SAS PC,Oracle, DB2, Mainframe
Training:
SAS PC, DB2, Oracle, CLIST Programming, ISPF/PDF,MVS/XA VSAM,SQL/QMF, CICS, Visual Basics
Duration: October 2001 – July 2001
Position: Production Lead (Acting Production Manager)
Responsibilities:
Provide Production support
Assisted in the coordination and implementation of an automated quality control reporting system
Plan and coordinate production schedules across platforms
Monitor processes running on production platform
Ensure production failure reports are created by those responsible for correcting the problem
Identify projects to increase the stability of production system
Approval of production turnovers
Design, direct, and monitor the movement of data warehouses into production
Co-ordinate staff in different states and countries
Approve security access requests
Facilitate regular meetings whose purpose is to assess production, budget, and staffing issues
Planned and monitored the creation of production support documentation standards
Directed the design and implementation of coding standards regarding in-program documentation, error checking, log creation, etc.
Allocate staff to various projects
Applications:
Microsoft Suite, SAS PC,Oracle, DB2, Mainframe
Training:
SAS PC, DB2, Oracle, CLIST Programming, ISPF/PDF,MVS/XA VSAM,SQL/QMF, CICS
Duration: November 1999 - October 2000
Position: Senior Systems Analyst
Responsibilities:
Review and document existing job flows and dependencies for data warehouses
Create client, technical and business documentation
Provide production support for data warehouses
Act as technical advisor to the business unit
Provide on-call support for data warehouses
Develop a process using SAS and JCL to move MVS to UNIX
Perform Y2K compliance testing
Applications:
Microsoft Suite, SAS PC,Oracle, DB2, Mainframe
Training:
SAS PC, DB2, Oracle, CLIST Programming, ISPF/PDF,MVS/XA VSAM,SQL/QMF, CICS
NDC Health Information Services
Duration: June 1998 - November 1999
Position: Contract: Senior Systems Analyst (Acting Lead -- Y2K Conversion)
Responsibilities:
Review Cobol programs to see if they are Y2K compliant
Update Cobol Programs to need Y2K compliance when necessary
Perform unit and system testing on modified programs
Act as liaison between Y2K team and members of other departments
Interview and make recommendations for hires for positions in both MVS and Client Serve areas
Create and implement documentation standards
Review Client Serve applications to determine scope of impact
Applications:
Microsoft Suite, SAS PC,Oracle, DB2, Mainframe
Training:
SAS PC, DB2, Oracle, CLIST Programming, ISPF/PDF,MVS/XA VSAM,SQL/QMF, CICS
Duration: August 1997 - March 1998
Position: Contract: Systems Analyst (P3 Processing)
Responsibilities:
Modified, tested, and implemented JCL and components in addition to Cobol and SAS programs
When necessary rewrote Cobol programs to improve efficiency and accuracy
Created, modified, tested and implemented programs on UNIX
Provided application support to users groups
Applications:
Microsoft Suite, SAS PC,Oracle, DB2, Mainframe
Training:
SAS PC, DB2, Oracle, CLIST Programming, ISPF/PDF,MVS/XA VSAM,SQL/QMF, CICS
Canadian Experience
Provided on extended resume
Duration: December 1998 – February 1996
Position: Systems Analyst
Education
Computer Science – Northern Alberta Institute of Technology (N.A.I.T)
Edmonton, Alberta Canada
Detailed Training
Provided on extended resume
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