Customer Service Professional Experience

Moreno Valley, CA ● 951-***-**** ● *********@*****.***

Paola Ortiz

Legal Assistant

●Highly organized and able to prioritize efficiently (very detail oriented)

●Efficiently managed a high volume of inbound and outbound customer service calls

●Addressed and resolved client complaint empathetically and professionally

Education

Marinello Schools of Beauty Ontario, CA

Valley View High Ontario, CA

Professional experience

Law Offices of Antony E. Gluck Mira Loma, CA

Intake Specialist January 2017-September 2017

●Responsible for calling clients and verifying all information is accurate

●Setting all initial appointments

●Composed and typed routine letters of correspondence

Loan Audit Experts San Bernardino, CA

Office assistant June 2015- January 2017

Contacted clients to gather required documents needed to process their loan requests

Scanned, faxed, and uploaded documents onto client’s files and different agencies for approval

Contacted clients to remind them about upcoming or missing payments

Blanca’s Fashion Ontario, CA

Cashier/ Sales Associate November 2008-May 2015

●Provided friendly and helpful customer service

●Assisted with merchandising and styling mannequins

●Held responsibilities for cash handling, bank deposits, opening/closing register

Skills

●Bilingual,

●Microsoft word/ office, excel

●Fax/copy, scanning

Contact this candidate