Project Management Technical

Lamar E. Dinkins

Irving, TX ***** – 214-***-**** – *****.*******@*****.***

NETWORK SUPPORT ENGINEER

Technical Project Management

Troubleshooting

Networking Technology

Hardware/Software Installation

Training Manual Development

Training and Team Building

Vendor Relations

Budget Management

Requirements Gathering

System Performance

Network Administration

Agile Methodology

Written/Verbal Communication

Analytical, highly adaptable professional and an expert in technical project management; specializing in the integration, qualification, and testing of video and data networks. Comprehensive knowledge analyzing data and generating reports for software development. Accomplished communicator skilled in interfacing with individuals at all organizational levels including vendors, clients, technical staff, and management. Proven ability to direct multiple tasks effectively and delivers comprehensive knowledge of networking technology.

Experienced in network support, administration, maintenance, design, and troubleshooting. Proficient in quality testing and quality assurance, routing, broadband, routers, switches, servers, IPTV, transport networks, Python, interfacing with network elements (Lucent, Alcatel, Adtran, and Fujitsu), and software systems (MS Office Suite and Visio). Develops and implements effective training programs to build a highly productive, top performing technical team; ensures compliance with procedures and processes, articulately communicates to transfer knowledge, and implements team building exercises. PROFESSIONAL EXPERIENCE

AT&T Irving, TX / Richardson, TX 1999 to Present Professional – Technical Project Management, Network Operations, Deployment Management, Shared Services Team, 2011 to Present Develop and implement strategies and technical direction of customer facing organizations. Collaborate closely with key business partners to identify opportunities for improvement and create solutions to improve business and technical processes. Analyze technical documentation and vendor specifications for inclusion and adaption into procedural templates. Oversee technical projects from inception through completion, define scope, create detailed work plans, organize schedules, and provide estimates and project status updates. Coach and mentor team to ensure compliance with organizational standards.

Key Accomplishments:

• Retire unused servers across the IPTV network to reduce organizational costs by $6.05M.

• Design a new tool, Flex MOP Entry Tool, to redefine methods/procedure documents review process.

• Develop strategy to increase application installations and upgrades by 600% to the U-verse TV network. Manager – Technical Support, Internet Services, IPTV Technical Assistance Center, 2011 Led and coached a team of 100+ employees. Facilitated training programs to convey and ensure compliance to organizational policies and procedures. Established and fostered long-term relationships and open lines of communication with internal and external stakeholders. Key Accomplishments:

• Redesigned brokering methods and procedures to focus initiatives to align with IPTV strategies and direction.

• Monitored, troubleshooted, and repaired all AT&T IPTV managed services and network elements including SUN, HP, and IBM server environment of 7000+ across the country.

• Led the formalization and implementation plan to transition all work drivers from One Mobility Services to IPTV; served as transition medium for both organizations.

Manager – Technical Analysis, Operations, Emerging U-verse & Mobility Applications Support, 2008 to 2010 Monitored, troubleshooted, and repaired components of AT&T managed services and network elements including Cisco routers and switches. Identified, initiated, and managed external partners performance to ensure quality service for AT&T U-verse and mobility customers. Moderated restoration of services during outages, and utilized conference bridges. Conducted training programs and presentations of current processes to develop new team members. Facilitated and led team meetings; incorporated diversity team-building exercises to improve group cohesion. Key Accomplishments:

• Applied technical writing skills to create and write procedural documentation.

• Successfully integrated team into system to build 10 new video hub offices.

• Finalized Organizational Business Continuity Plan (OBCP) for AT&T emerging applications mobility organization.

• Achieved accreditation and successful completion of OBCP simulation exercise. Advanced Solutions Inc., Network Operations Center, 2002 to 2008 Infrastructure Build and Growth Group, 1999 to 2002 EDUCATION

Associate of Applied Science in Electronics, Electronics Technology, DeVry University, Irving, TX

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