Stephen G. Kluge

**** ***** *****

Weston WI ****6

715-***-****

ac3td7@r.postjobfree.com

Objective: A position in Manufacturing or Quality Management, Production Supervisor, Manufacturing Engineering or Project Planning where I can maximize my Technical skills, Training, Six Sigma processes, Employee Relations and Project Development. I especially enjoy the employees, team work and interaction development that is needed to accomplish all goals.

Summary: Offering 26 years of experience, and B.S. in Industrial Technology and a comprehensive background in all areas of service, machine, tool and plant layout: technical training, team leadership, installation and field service. The ability to review/research, analyze situations, propose solutions, develop and grow relationships with all parties needed to bring a project to completion.

Quality Specialists

Wausau Supply, Schofield, WI January 2017 – December 2017

I was responsible for starting a quality system from the ground up. I was able to establish

baseline quality information on scrap, rework and incoming quality. This information

was used for continuous improvement projects that involved corrective/preventative

actions.

Production Supervisor/ISO Management Representative

Crystal Finishing Systems, Schofield, WI August 2008 – January 2017

I was responsible for plant operations of the Plastics department. This involves safety, hiring personnel, quality, ISO system use and Six Sigma projects that led to cost, quality and efficiency improvements.

. Lead/Involved with a team that produced 2009 & 2010 supplier of the year awards for Mercury Marine. (Our department’s primary customer)

. Implemented and created a 2nd shift for additional work awarded to our department from Mercury Marine.

. Worked and implemented 2 – Six Sigma projects through Crystal Finishing Systems and Mercury Marine.

-Reduce dirt contamination by 25% from the paint line.

-Increase production flow through assembly by 10%.

Operations & Quality Manager

Polywood Fabrication Inc., Wausau, WI October 2002 – June 2008

I was responsible throughout my time at Polywood for all aspects of manufacturing of a high-end quality interior shutter produced and distributed nationwide. This includes coordination of two production shifts (10 hrs each), safety, hiring personnel, quality, process flow concepts, material optimization and cost reductions. All items listed were done with encouragement, leadership and good employee work teams to achieve these accomplishments.

. Establish a safety system that reduced injuries within the plant.

. Establish quality and production incentive programs that rewarded plant personnel on a quarterly basis.

. Established performance tracking systems to identify issues and reward good practices.

. Coordinated major production increases from business integration from having region manufacturing grouped into one national location.

. Quality incident rate in 2002 / 21.6% in-house issues to 2007 / 4.5%.

. Increased general product quantity for 500 shutters/shift to 1200 shutters/shift.

. Substantially reduced COPQ over a one-year period of $15,000/week in 2007 to $1,500/week in 2008 on average.

. Reduce material costs from $9.00/sqft to the goal limit of $7.00/sqft

. Worked Six Sigma projects that increased throughput, scrap reduction, developed SOP’s and installed a number of 5S programs and stations.

Service Coordinator

Millwork Specialists Inc., Mosinee, WI 2000 - 2002

Responsible to the owners of the company for dealing with all customer and project setups, technical service, parts coordination, information gathering and equipment electrical and mechanical maintenance.

. Implemented a Service Department, which did not exist and integrated the department in a business contributor to the operations of Millwork Specialists Inc.

. Dealt with all product vendors on sales, service and parts / product related issues.

. Develop various Service Bulletins, Manuals and Instructions.

. Performed various field installs and service repairs to a wide variety of millwork equipment. This would include a strong interaction with Operation personnel as well as Mechanical and Industrial Engineers to achieve the project and equipment goals. The concentration has been mainly in the window and cabinet industry.

Senior Technical Service Representative / Service Project Coordinator

Alliance Laundry Systems / Speed Queen Company, Ripon, WI 1991 – 1999

. Worked on all development teams pertaining to all Ripon Plant and Electronic projects the company was involved with. This included many aspects such as: coordination of test sites and reporting the test results back to the team, reviewing customer and sales request to implement into the project definition, being a liaison between sales, manufacturing and engineering in getting these parties together towards the project goal.

. Trained manufacturing personnel, sales staff and customers on the operation and function of the products I was responsible for. This would include development of training classes, parts, warranty procedures and service manuals and technical troubleshooting guides for service people in the industry.

. Traveled nationwide training and interviewing for future enhancements or products that would benefit the company.

. Worked on phone service support for all commercial and industrial customers. This included wiring diagram troubleshooting, computer software support and general help to all customers who rang through on my phone.

. Participated in a number of VA/VE (Value Analysis / Value Engineering) sessions and also FMEA (Failure Mode Effects Analysis) meeting for both Manufacturing and Engineering.

Education: Currently enrolled in a Master’s Program in Career & Technical Education (CTE) at U.W.-Stout

B.S. in Industrial Technology U.W.-Stout – August 1991.

NTC (North-Central Technical College) Industrial Electrical Certification. (May, 2002)

Completed Green Belt Six Sigma Training. 2004

Completed Black Belt Six Sigma Training. 2007

Completed refresher course at Mercury Marine in their Lean Six Sigma system. 2008

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