IT Associate

Daniel Martin Belmont, MA *****

857-***-**** • ********@*****.***

www.linkedin.com/in/daniel-martin-77986b71/

Information Technology Technician

Skilled and experienced in resolving complex technical problems, installing and configuring PCs, laptops, printers, as well as configuring and supporting a wide variety of software applications. Carry out complex equipment diagnostics and repairs, including network connectivity. Energetic, communicative, and personable with exceptional organizational, time management, and customer service skills. Ability to set priorities, multi-task, work under pressure, and meet planned deadlines.

Key Competencies:

Technical Support & Solutions

End User Support

Customer Service & Care

Software & Hardware Solutions

Server Security

AutoCAD

Client Service & Care

Diagnostics & Troubleshooting

Adobe Photoshop/Illustrator

EXPERIENCE HIGHLIGHTS

DUFFY PROPERTIES, Waltham, MA 9/2014 – Present

IT Associate

Install and update software, maintain and repair all hardware, as well as troubleshoot end user technical issues.

Perform server, workstation & new user configuration, including training new users on computer and security policy.

Manage Card Access System for commercial properties, and created promotional artwork for real estate division.

Generate CAD plans for construction permitting, as well as space planning for prospective and current tenants.

Order supplies and new equipment, maintain optimum inventory levels, and perform routine maintenance. WAVERLY OAKS ATHLETIC CLUB, Waltham, MA 8/2012 – 9/2014 Assistant Manager/Key Holder, 11/2012 – 9/2014

Performed daily key holder duties, organized front desk activities, including MOD scheduling.

Planned, prepared and executed sales promotions monthly; toured and signed up new members.

Answered incoming calls, member queries, and provided staff supervision and assistance as needed.

Ensured superior customer service, maintained exceptional sanitary conditions, delivered friendly service, and quick responsiveness to member feedback and concerns.

Front Desk, 8/2010 – 11/2012

Greeted and welcomed members as they entered the gym, and assisted as needed.

Made sure member accounts were in good standing, and toured and signed up new members.

Answered phone calls, processed all payments, and performed light housekeeping duties.

Organized equipment and maintained a clean and efficient workspace. SHAW'S SUPERMARKETS, Belmont, MA 11/2006 – 4/2008

Grocery Associate

Stocked shelves, organized displays, rotated stock, and removed expired products. EDUCATION

High School Graduate, Belmont High School, Belmont, MA 2009

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