II* Prudhivi .Ms *II

Mobile: +91-949*******

Email: ac3tcx@r.postjobfree.com +91-778*-**-****

Objective:

Willing to work hard under challenging environment with full dedication, for the achievement of Organization objective under satisfying job contact, hence enhancing my skills and knowledge.

Highlights of Qualifications:

Hands on experience in managing the team and dealing with customers on requirements processing and troubleshooting on software issues.

Exceptional ability to work as a team and as well as work independently.

Good communication skills in both oral and written forms.

Skilled to analyze and resolve all problems related to Property Management applications.

Educational Qualification:

Pursuing M.C.A in Alagappa University Distance education, Vishakhapatnam.

Completed my Graduation (Bachelor of Arts) in Andhra University, Kakinada.

Completed Intermediate (M.P.C) from Chaitanya Junior college, Kakinada.

Professional Experience: 4+ Years Live experience

I. System Administrator (I.T In-charge) in BEST WESTERN S.V.N. Grand, 2013 April to October 2015 (BEST WESTERN Group Hotels), Kakinada.

Roles & Responsibilities:

Analyzing the support requests of IDS Hospitality applications and make sure that those have been addressed and resolved.

Knowledge on PMS Applications in a support role required or the desire to quickly lean advanced troubleshooting in hospitality products.

Solving the front office IDS software related problem, like guest reservation issues, guest checkout issues, and photo reg card issues, Ect.

Strong experience in issue resolution, issue prioritization, customer management and technical accounts management.

Maintaining the PMS database backups and monitoring the backup schedules.

Training the hotel staff on new features introduced in PMS applications.

Main Knowledge in front Office, like Guest data\ Registration, room inventory, blocking, reservations, Check-in and check-out, Ect.

IDS Software (Star Hotels software) Installation, configurations and troubleshooting

And maintenance.

Planning the software up-gradations at hotel.

Remote access, solving technical issues by Remote.

Maintaining the local area networks and troubleshooting other hardware related Problems such as printer issues, workstation issues, OS issues.

Managing Users and User Profiles, User Rights and Creating Home Folders for the Users.

Managing, maintaining and troubleshooting software and hardware related issues at property.

TCP/IP Network planning, Installation and Administration.

Installations and client support by remote assistance.

Coordinating with IDS support staff and maintained knowledge of all the updated features in application for quick access.

II. Network Engineer, City Online Broadband Services Ltd, From 2011 Nov to 2013 March, Kakinada.

Roles & Responsibilities:

Installation and maintaining Microsoft Windows 2000, 2003&2008 Servers.

Configuring & Maintaining the Network Printers, support/security/systems engineer.

Installation and maintaining Active Directory, DNS, DHCP and Terminal Servers.

User management, Performance Monitoring for Windows Server Platforms.

Backup Management.

Handle and troubleshoot operating system installations, software installations such as MS Office, Anti-virus software, Internet Information Server, Client Configuration. Setting up Remote Access Service, Maintaining Antivirus software and windows updates.

Active Directory users and groups management.

Creating standard Net-backup policies and taking back-up of the servers and restore same if required.

Troubleshooting user related and OS related problems in systems and server.

Configuring and managing TCP/IP, DNS.

TCP/IP Network planning, Installation and Administration.

III.Trainee Network Engineer in City Online Broadband Services Ltd, 2011 May To 2011 Sep.

Roles & Responsibilities:

Troubleshooting & Problem solving by remote.

Network/helpdesk support; Protecting the Network from the attacks of viruses.

TCP/IP Connectivity, Hubs, Switches.

Network troubleshooting,

Wi-Fi connection troubleshooting.

Projects: 2 Nos Projects

i.Prometric Project (NEET (National Eligibility Cum Entrance Test), One month project

26th October 2016 to 18th Nov 2016

Site Supervisor at Apex Services as per the requirement of CMS IT Services Pvt. Ltd.

ii.Prometric Project (NEET (National Eligibility Cum Entrance Test), One month project

1st June 2017 to 20th June 2017

Site Supervisor at Apex Services as per the requirement of CMS IT Services Pvt. Ltd.

Certifications:

Hardware Networking completed from Institute of SILICON INFO SYSTEMS

MCITP Course completed from Institute of SILICON INFO SYSTEMS.

M.C.S.A Institute of SILICON INFO SYSTEMS.

Technical Skills:

Knowledge on PMS Applications in a support role required or the desire to quickly lean advanced troubleshooting in hospitality products.

Solving the front office IDS software related problem, like guest reservation issues, guest checkout issues, and photo reg card issues, Ect.

Knowledge in front Office, like Guest data\ Registration, room inventory, blocking, reservations, Check-in and check-out, Ect.

Installing and maintaining of all Microsoft Operating Systems

Godrej Door locks Configuration, Installation and troubleshooting and maintenance.

CC Cameras installations, configurations and troubleshooting and maintenance.

Godrej locks Software installation and backup and restore the data

Adding Network and local printers to all systems

Remote access, solving technical issues by Remote.

Soft Skills:

Strong problem solving and decision making skills.

Excellent communication and writing skills.

Fitting into the company's culture

Being creative and innovative

Able to provide outstanding customer service.

Personal Details:

Name : Prudhvi Santhosh Manugarra

Father’s Name : M. Ramachandarao

Gender : Male

Marital Status : Single

Date of Birth : 31-05-1991

Languages Known : English and Telugu, Hindi.

Permanent address : Kakinada.

Present Address : Hyderabad

Declaration:

I hereby declare that all the information provided is true to the best of my knowledge.

Place: Hyderabad

Date:

Prudhivi .Ms

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