Executive administrator

EMAN KHALIL NASSER

Personal Information:

E-mail : **********@*****.***

Contact : +966-*********

Address : Jeddah – KSA

Nationality: Palestinian

Marital Status: Single

Date of Birth: 26 Oct, 1981

Profile:

A dynamic and accomplished professional lady with 9 years of experience including a successful 8 years in the field of administration, customers services, employees services, and organization development. I am looking for a challenging position in a reputable organization where I can prove, utilize, and further develop my professional knowledge and experience.

Key Skills:

Excellent in spoken and written Arabic & English.

Excellent knowledge of Computer: Microsoft Word, Excel, PowerPoint, Internet.

Creative, authentic and quality oriented professional.

Excellent planning, organization, and multitasking skills.

Adapt easily to new environments.

Flexible and Self-discipline.

Ability to work under pressure.

Fast learner and self-development.

Educational Attainment:

Bachelor Degree of Special Education (Learning Disabilities) 2005, Dar Al Hekma College, Jeddah. Saudi Arabia. Honors & Awards:

1998, Distinction certificate in High School Graduation, “Children Garden” School.

2001-2005, Placed on Dean’s Honor List, Dar Al Hekma College.

2004, Excellent presentation in “Saudi Arabia-Yesterday, Today and Tomorrow” Exhibition, Dar Al Hekma College.

Professional Experience:

January 2016 till Oct 2017

Job title: Store Keeper at NME (Najah Medical Company), Jeddah, Saudi Arabia. Duties:

Keeping a record and maintaining cycle counts of the entire inventory in the store.

Receiving and verifying the inventory with the purchase order listings.

Reporting loss, damage and any such discrepancies to the supervising authorities.

Maintaining proper documentation processed for the receipt of the good and supplies.

Ensuring the timely dispatch of the goods to the appropriate destinations.

June 2014 till Oct 2017

Job title: GM Assistant & Executive Admin at NME

Duties:

Handle requests and queries appropriately.

Undertake the tasks of receiving calls, take messages and routing correspondence.

Act as the point of contact between the executives and internal/external clients.

Reporting daily admin work and needs to higher management.

Produce reports, presentations and briefs

Develop and carry out an efficient documentation and filing system

Schedule arrangement, airline reservation, hotel reservation, reports, coordination between different departments and Follow-up.

Dealing and corresponding with transportation and delivery companies (TNT & ARAMEX).

Reporting and coordinating daily duties in HR Department.

Responsible for searching CVs throughout our recruitment sources and manage the logistics of the interviews.

Managing medical insurance process for employees.

Monitoring daily attendance and work environment.

2011 till 2012

Job title: Customer Service Representative at LEMEDISPA,Jeddah,Saudi Arabia. Duties:

Deal directly with customers either by telephone, electronically or face to face.

Respond promptly to customer inquiries.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.

Regular follow up with customers.

December 2007 till 2010

Job title: Customer Service Representative at AMTC (Arabian Malaysian Takaful Company for Medical Insurance), Jeddah, Saudi Arabia.

Duties:

Managing large amounts of incoming calls.

Identify customer’s needs to achieve satisfaction.

Handle and resolve customer’s complaints.

Maintain customer files and archiving system.

Communicate and coordinate with internal departments.

Dealing with customer reimbursement claims.

Follow up communication procedures.

April till July 2006

Job title: Customer Service Representatives at Wall Street Institute, Jeddah, Saudi Arabia. Duties:

Respond to customer inquiries and requests.

Handling students’ registration & administration.

Daily follow-up on students’ appointments.

Sales filing system.

Prepare sales report.

November 2005 till March 2006

Job title: Special education teacher at “Childhood Private” School, Jeddah, Saudi Arabia. Duties:

Teach grade “2” students with special needs.

Implement all curriculum subjects with special strategies.

Arrange student files.

Planning for daily and weekly activities.

Prepare periodical evaluation.

Communicate with parents for students’ performance. Training Courses:

April 2011

Business English course at Direct English Centers, Jeddah, Saudi Arabia.

June 2005

Educational counselor certificate, training course in counseling for teachers and students, Dar Al Hekma College, Jeddah. Saudi Arabia.

February till May 2005

Practical career training. Teaching training course at “171” Public School for three months, Jeddah, Saudi Arabia.

2000-2001

English (Tofel) & Computer courses at Dar Al Hekma College, Jeddah. Saudi Arabia. Hobbies & Interests:

Sports.

Reading Stories.

Internet.

References: be available upon request.

Contact this candidate