Customer Service Microsoft Office
Resume:
Christina Brammer
Primary Phone: 214-***-****
Email: **********@*****.***
OBJECTIVE
To obtain a position with a successful organization that will utilize my work ethic and hunger for success.
SUMMARY
A confident and approachable individual who has over 16 years of customer service experience managing teams and departments within an organization.
WORK EXPERIENCE
The Dollar Tree- Rowlett Texas, November 2016-2017
Cashier/Stocker
Assisted customers with sales
Delivered quality customer service and builds relationships with prospective customers.
Answered incoming telephone calls, responds to customer questions and solves problems according to standardized procedures while maintaining a courteous manner.
Helped customers find merchandise and with sales selections.
Engaged with customers while solving problems in a timely manner.
Utilized resources to help customers with their needs.
Unloaded freight trucks and loaded merchandise onto appropriately labeled pallets.
Unloaded boxes of merchandise and organized onto the floor on appropriate aisles.
Made sure all merchandise was faced and aisles were neat and orderly.
HOLIDAY INN GARLAND NORTH (full-service) - GARLAND, TEXAS, 2010-2016
Housekeeping Supervisor
Conducted orientation training and in-service training to explain IHG policies, work procedures, and to demonstrate use of housekeeping equipment.
Developed policies and procedures to ensure a clean and safe environment.
Created and introduced alternative and more effective solutions / products to increase profit and save money.
Inventoried stock to ensure adequate supplies.
Inspected guest rooms and public areas after they have been cleaned by housekeeping team to ensure IHG quality brand standards.
Evaluated, counseled and motivated a housekeeping team of 19.
Reported any maintenance problems, safety hazards, accidents, or injuries to Executive Housekeeper.
Responsible for scheduling, assigning, and directing work, as it related to both positive reinforcement and performance improvement.
( AREAS OF EXPERTISE ) Customer service, room service, cleaning rooms, guest relations, and staff management.
Daybreak Landscaping- ROWLETT, TEXAS, 2000-2017
Administrative Assistance
Assisted with customer service support and a high volume of sales and service appointments.
Received calls from prospective customers and explains service offered.
Accessed account files, took orders and processes orders.
Performed various administrative duties including written communications, coordinate calendars, maintain office supplies, send and distribute mail and deliveries.
Controlled and supported household maintenance and processed customer records, billing and receipts.
Maintained all in house records, human resources paperwork and assisted with payroll.
Answered questions and responded to inquiries from field employees and customers.
Assisted Owner with HR duties and the hiring process of employees
Assisted with Managing a crew of 2-10 employees
Telvista- DALLAS TEXAS, 2004-2005
Customer Service Representative/Tech Support
Assisted customers with billing questions.
Delivered quality customer service and builds relationships with prospective customers.
Answered incoming telephone calls, responds to customer questions and solves problems according to standardized procedures while maintaining a courteous manner.
Helped customers make payments, adding, setting and resetting features on phones, activating, reactivating, and deactivating phones and devices.
Engaged with customers while solving problems in a timely manner.
Utilized on-line resources to resolve customer issues.
Informed current and prospective customers of promotions and new or upgraded products.
EDUCATION
El Centro Community College
Dallas, Texas
Continuing Education
Major: Business Administration
And Applied Social Sciences
Rowlett High School
Rowlett, Texas
Attained a High School Diploma/GED
Major: General studies
Computer skills
Opera
Computer Literacy – Microsoft Office
Point-of-service (POS) computer system
Quick books, HTML, Internet, and Intranet
10 key touch
Social media platforms,
REFRENCES
Ryan Grayson Samantha Davila Dawn Hall
Housekeeping Supervisor OS Tech Support Owner of Daybreak Landscaping
Holiday Inn Garland North Mobile: 214-***-**** Mobile: 972-***-****
Mobile: 214-***-****
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