Customer Service Care Center, type 45 wpm, computer skills

Danna M atthews

West C olumbia, S C * ****

803-***-**** d ***********@*****.***

SUMMARY

Certified P rofessional B iller w ith s kills i n b illing a nd c ollections, r ecords m anagement a nd m aintenanceand a ppointment s etting. d esire a role i n a m edical o ffice e nvironment. A dvanced m edical t erminology k nowledge, a dept a t v erifying i nsurance c overage, r eviewing r ecords and s cheduling e xams.

SKILLS

● Medicare R eimbursement S ystems

● Medical O ffice A dministrative P rocedures

● Coding C ompliance

● Anatomy, P hysiology a nd P athophysiology

● HIPAA P rivacy a nd S ecurity

● Microsoft W ord, E xcel, a nd P owerPoint

● Medical T erminology

● Medical C ollections

● Medical O ffice M anagement

● Practice M anagement S oftware/Electronic H ealth R ecords

● CMS-1500 C laims P rocessing

● UB-04 C laims P rocessing

● Health C are C ommon P rocedural C oding S ystem ( HCPCS) L evel I I C oding

● Current P rocedural T erminology ( CPT-4) C oding

● Familiar w ith c ommercial a nd p rivate i nsurance

● Adept m ulti-tasker

● Customer S ervice S kills

● Billing a nd c ollections p rocedure

● Excellent v erbal c ommunication

● DRG a nd P C G rouping

EDUCATION

Daymar C ollege, O nline December 2 017

Medical B illing & C oding

WORK E XPERIENCE

City A uto S ales o n S unset, C olumbia, S C May 2 013 - M ay 2 015 Office m anager

● Provided a ccurate, v alid a nd c omplete i nformation b y u sing t he p roper m ethods/tools.

● Handled c omplaints, p rovided a ppropriate s olutions a nd a lternatives w ithin t he t ime l imits a nd f ollowed u p t o e nsure r esolution.

● Kept r ecords o f c ustomer i nteractions, p rocessed c ustomer a ccounts a nd f iled d ocuments.

● Followed c ommunication p rocedures, g uidelines a nd p olicies.

● Reviewed o r m ade c hanges t o c ustomer a ccounts.

● Researched a nswers o r s olutions a s n eeded.

● Processed c ash a nd c redit p ayments r apidly a nd a ccurately

● Entered d ata p romptly a nd e fficienctly

Home H ealthcare, T ownsville, N C February 2 007 - M ay 2 012 Home H ealthcare A ssistant

● Interviewed p atients t o o btain m edical i nformation a nd v ital s igns

● Documented p atient i nformation o btained f rom i nterviews

● Cooked m eals a nd s nacks

● Scheduled a nd a ccompanied p atient t o m edical a ppointments

● Maintained a c lean a nd s afe e nvironment

● Assisted w ith p atient t ransfer a nd a mbulation

● Monitored e xpiration o f m edical s upplies a nd m edications

● Supported d uties f or d iagnostic a nd t echnical t reatment p rocedures.

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