Customer Service Professional Experience

SEAN M. LOGAN SR.

PROFESSIONAL EXPERIENCE:

●Over 10 years of experience as a Warehouse Associate and Inventory Control Specialist.

●Extensive shipping experience and familiarity with various shipping and inventory computer programs (such as UPS WorldShip, Fed-Ex Shipper and many warehouse inventory techniques and data trackers).

●Hand tool and heavy equipment friendly (Stand-up & Sit-down/Gas powered & Battery powered forklift educated, battery & manual powered hand truck, 2-d barcode scanners).

●Easy to work with, self-starter, limited supervision worthy and always willing to learn more for company advancement.

●Familiar with various Stocking and Inventory techniques and practices.

TECHNICAL SKILLS:

●MS-Excel( Pivot Tables, V-Lookups)

●Order Management

●Oracle ERP

●Customer Conflict Resolution.

●Time Management.

PROFESSIONAL EXPERIENCE:

Sean's Home Improvement and Hauling Washington,DC 11-2014/2-2017

Inventory Control Specialist

●Handled the Ordering and logged the merchandise into the MS-Excel.

●Performed various shipping and receiving duties as well as loading and unloading from the trucks.

●Provided assistance with packaging items for shipment.

●Identify and clear issues related to the booked orders and perform the required actions.

●Provided Customer Service over the e-mails as well as over the call to the customer inquiries.

●Responsible for keeping a record of the relocating items.

●Performed some accounting work in the Company.

Occupational Skills Training Center Baltimore City,MD 9-2013/10-2014

●Social skills & Job Readiness Training

K & S Moving & Hauling Clinton,Maryland 7-2012/3-2013

Shipping and Receiving Associate

●Entered the orders and the merchandise into the MS-Excel.

●Used the Pivot Tables and V-Lookups for Order Entry.

●Maintained customer files notes and customer cross reference file information

●Responsible for the order entry and processing of all the orders received.

●Performed Quality inspection on the outgoing order parts.

●Identify and clear issues related to the booked orders and perform the required actions.

●Process the orders from UPS WorldShip, Fed-Ex Shipper and many other shipping companies.

●Disassembled, reassembled and manually staged customer furniture for relocation.

●Used various power tools and motorized hand trucks/forklift for furniture & merchandise relocation.

Parts Authority Washington,DC 11-2009/6-2012

Inventory Control Specialist

●Responsible for aligning order ship dates to the latest delivery schedules in Oracle ERP.Dispatch

●Responsible for the full cycle Order Management starting from order entry, processing, following up and routine problem resolution.

●Responsible for the order entry and processing of all the orders received.

●Accurately and efficiently processed customer transactions, orders, proforma, quotes, returns, credits and rebills.

●Maintained customer files notes and customer cross reference file information.

●Responsible for Quality Inspection of the outgoing order items.

●Resolved issues such as inventory discrepancies, missing or new information found on order review, or customer request and responsible for reporting such issues to the concerned department.

●Communicated with the shipping personnel to ensure order integrity and on-time delivery.

●Efficiently transformed customer purchase orders into work order forms.

●Process the orders from UPS WorldShip, Fed-Ex Shipper and many other shipping companies.

●Pulled merchandise from order sheet from warehouse stock for daily national and international shipping.

●Used gas powered forklift to unload daily stock replenishment orders for warehouse from freight trucks.

Speed Unlimited LLC. Morningside,MD 9-2007/8-2009

Shipping & Receiving Tech

●Responsible for order processing and order entry into MS-Excel.

●Unloaded merchandise from delivery trucks with motorized and manual powered hand trucks of 175 to 200 pieces daily.

●Setup and maintained store displays by replenishing and placing accurate inventory practices for pulling merchandise.

●Reorganized stockroom and shelves by make and model number of products.

●Manually inventoried all store merchandise and products for organized computer inquiries and location.

InPhonics Wireless. Largo,MD 10-2005/5-2007

Inventory Control Clerk

●Input merchandise in company’s computer for accurate inventory.

●Use MS-Excel and Quickbooks for order entry.

●Unloaded daily warehouse deliveries with gas powered forklift for warehouse stock replenishment.

●Pulled orders from warehouse stock for company’s online sales to ship to consumers.

UPS Hyattsville,MD 4-2004/8-2005

Route Dispatcher

●Researched the best and quickest route to deliver packages.

●Made sure all trucks have the correct packages and zoning stickers for proper and accurate shipping.

EDUCATION AND CERTIFICATIONS:

●Occupational Skills Training Center Baltimore City,MD - Workforce Solutions,College Preparation Skills Social & Personal Skills Training 2013 - 2014

●Eastern Senior High School / Washington, DC,

●Fork-lift Operator,MSDS and OSHA practices (Expired Certification)

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