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Quality Assurance Test

Suwanee, Georgia, 30024, United States
December 28, 2017

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Lauren M. Haley

**** ****** ***** *****

Duluth, Georgia 30096



An experienced telecommunication professional, with successful experience as a Senior Quality Assurance Analyst in software testing. Excellent analytical, organizational and communication skills, with the ability to facilitate and effectively present information. A creative problem solver with a willingness to learn. An effective team player and leader.


1/2014 – 12/2017

Senior Quality Assurance Analyst


Atlanta, GA

Managed forecasting, assignment and utilization of QA analysts in the completion of day to day activities while developing and coaching to meet critical business needs.

Partnered with cross-functional leads responsible for testing Functional, End to End and UAT testing and provided them with test schedules, test data, direction and detailed test scripts in accordance with UAT testing.

Developed and managed test strategy, test plans, test cases and test scripts to ensure adherence to acceptance criteria for business requirements including ownership of defect management resolution.

Facilitated daily defect meetings, performed analysis, prioritized and coordinated resolution of identified defects uncovered during testing cycles while providing weekly metrics to Executive leadership.

Created SQL queries to validate data integrity and other data constraints.

4/2001 – 12/2013

Senior Specialist-Technical Architect


Alpharetta, GA

Performed User Acceptance Testing on AT&T Billing System for code release prior to production.

Reviewed system/application requirements for quality effectiveness.

Reviewed test plans and test scenarios created by business clients to ensure product adherence to the system / application requirements for AT&T Billing System.

Tracked and reported test results for the product compliance to the functional specifications.

Reviewed test results and reported findings to management, in the form of metrics by using HP Quality Center and Technology Delivery Platform.

Worked with Developers, Program Managers and other Analysts to resolve defects and issues.

Tracked defects and issues by using iTrack and Technology Delivery Platform.

Actively involved in technical team meetings throughout project life cycles.

Ensured quality control by providing advice and insight on system/application requirements.

Lauren M. Haley

Page 2

12/2000 – 3/2001 Access Charlotte, NC

Quality Assurance Analyst

Reviewed requirements from business owners for new capabilities.

Monitored the development of software packages and modifications.

Developed and documented test plans, test cases and test scripts.

Conducted Functional, Regression, and Load testing including maintaining issue log files.

Interacted with developers, QA personnel and business owners during lifecycle of the application.

Participated in the roll-out to a production environment.

Performed system analysis on production systems and provided trouble resolution to investigate and ensure correction of problems.

Attended joint development and quality assurance project team meetings and ensured that new features or releases could be supported.

8/1998 – 8/2000

Quality Assurance Analyst

CACI, Inc.

Charlotte, NC

Conducted end user interviews.

Prepared comprehensive test plans.

Coordinated application data restores, test creation and executions of batch and online functions.

Developed Test Cases using Mercury Interactive’s TestDirector and WinRunner 2000 products.

Trained test team members in the record and playback functions for WinRunner test scripts.

Prepared test scripts and test results for customer review and approval.

Performed research and coordinated technical documentation for legal review.

Ensured all case files were secured and kept under strict configuration management.

8/1993 – 8/1998

Case File Analyst

CACI, Inc.

Arlington, VA

Identified potentially privileged or classified documents in conjunction with DOD/DOJ/OLS standards during the USN A-12 litigation project.

Organized document case files as required for multiple sets of trials/deposition exhibits.

Prepared classified government documents for litigation support team.

Maintained case file library hard copies and microfilm filing systems.

Performed research and coordinate technical documentation for legal review.

Ensured all case files were secured and kept under strict configuration management.


HP ALM/Quality Center, Technology Delivery Platform, Test Director, IBM SameTime, Q Messenger, Share Point, Adobe Acrobat, Microsoft Project, MS Word, MS Excel, MS Visio, MS PowerPoint, MS Acess, Lotus Notes, Microsoft Outlook, Skype, AT&T Connect, Putty, SQL Server, Oracle Database, VB Script, JavaScript, Weblogic, WinRunner, Web, Mainframe, Telegence, ITrack, dBase III, WinZip

Operating Systems: DOS, UNIX, OS/400 MAC OC, Windows


Bachelor of Arts – Sociology – Norfolk State University

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