Assistant Customer Service
Resume:
AQUINAH MARIE JIZMUNDO
*** ** ****** ****** ******* MANILA
PHILIPPINES
MOBILE: +639*********
***************.********@*****.***
CAREER OBJECTIVES
To apply any job vacancy in your company by seeking as responsible with an opportunity for professionals careers and adequate tasks.
OFFICE STAFF / ASSISTANT
As an office assistants often must balance various tasks while assisting superiors, co-workers and customers. Typically, office assistants must be proficient with phone systems, office equipment, word processing programs and other software. Some assistants also perform specialized duties, such as accounting, managing office inventory or making travel arrangements. Your objective should focus on your ability to communicate with others, prioritize tasks and effectively coordinate office operations.
WORK EXPERIENCES
(DOLE) Department of Labor and Employment- (The Department of Labor & Employment (DOLE) was founded on December 8, 1933 via the Act No. 4121 by the Philippine Legislature. It was renamed as Ministry of Labor and Employment in 1978. The agency was renamed as a Department after the 1986 EDSA Revolution in 1986.)
Lists of tasks performed:
Assistant Personnel Officer is required to assess various requirements of the staff members and work towards fulfilling them.
Assistant Personnel Officer is required to see if new recruitments are to be done. He / She is involved in the recruitment process.
Assistant Personnel Officer is required to understand the training needs of the new joiners as well as the existing employees of the company and arrange for the required training sessions.
Assistant Personnel Officer is involved in conducting interviews and choosing candidates for different positions.
Assistant Personnel Officer is required to communicate the company’s policies and procedures to the employees and make sure that they abide by the rules set by the company officials.
Assistant Personnel Officer is required to conduct research in order to develop new strategies to keep the employees motivated towards work.
Assistant Personnel Officer needs to communicate about the company’s attendance policy, leave policy and other related information to the employees
Assistant Personnel Officer is required to ensure that a healthy and friendly environment is maintained in the office
Assistant Personnel Officer is required to maintain good relations with the employees.
Assistant Personnel Officer is expected to assist the employees with various tasks.
Assistant Personnel Officer needs to ensure effective management in the office.
Position: OJT Trainee
Department: Assistant Personnel
Total of Hours: 150
Date: September 3, 2011 – November 15, 2011
(PESO) Public Employment Service Office- (The Public Employment Service Office or PESO is a non-fee charging multi-employment service facility or entity established or accredited pursuant to Republic Act No. 8759 otherwise known as the PESO Act of 1999.)
Lists of tasks performed:
Formulate policies, standards and procedures on productive manpower resources, development, utilization and allocation;
Establish and administer a machinery for the effective allocation of manpower resources for maximum employment and placement;
Develop and maintain a responsive vocational guidance and testing system in aid of proper human resources allocation;
Regulate and supervise a private sector participation in the recruitment and placement of workers locally under such rules and regulations as may be issued by the Secretary;
Establish and maintain a registration or work permit system to regulate employment of aliens;
Develop and maintain a labor market information system in aid of proper manpower and development planning;
Formulate employment programs designed to benefit disadvantaged groups and communities; and
Perform other functions as may be provided by law.
Position: OJT Trainee
Department: Mandates / Functions
Total of Hours: 150
Date: January 5, 2012 – March 30, 2012
(SPES) Special Program Employment Student- (THE SPECIAL Program for Employment of Students (SPES) provides government agencies and participating private establishments the opportunity to help poor but deserving students and out-of-school youth in pursuing their education by employing them during summer vacation. The program was created under Republic act 7323, enacted on March 30, 1992)
Lists of tasks performed:
Attend Pre-Summer Trainings for Leadership & Instructors
Mail, Email, or Fax certifications to Oasis Headquarters* (if applicable)
Attend the Summer Launch
Attend the Pre-Camp On-site Training
Log-book personnel and I.D.
Schedule an Interview
Position: Summer Job / OJT Internship
Department: Front Desk Officer
Total of Hours: 250
Date: March 5, 2013 – June 10, 2013
(SSB) Security Savers Bank- (Security Bank Corporation is a universal bank in the Philippines. It was established on June 18, 1951 as Security Bank and Trust Company and was the first private and Filipino-controlled bank of the post-World War II period. Security Bank was publicly listed with the Philippine Stock Exchange in 1995 (PSE: SECB). Security Bank was publicly-listed with the Philippine Stock Exchange (PSE: SECB) in 1995. Over the years, the Bank prudently managed to remain one of the most stable in the banking industry. Its major businesses include retail, commercial and corporate banking, and financial markets. It offers a wide range of services including financing and leasing, foreign exchange and stock brokerage, investment banking and asset management through its subsidiaries.)
Lists of tasks performed:
Coordinating with the line managers regarding their manpower requirements
Conducting in-depth interviews of officer and rank-and-file candidates
Negotiating and preparing hiring documents
Preparing manpower reports
Performs a variety of office duties such as transmitting and delivering facsimiles, filing records, updating appointment calendars, opening and sorting mail, etc.
Position: Summer Job / OJT Internship
Department: Human Resource
Total of Hours: 250
Date: March 5, 2014 – May 10, 2014
Kalibo Ati-Atihan Festival Inn. - (This boutique hotel, the first of its kind in Kalibo, was conceptualized in early 2010 to serve the worldwide travelers’ demand for quality accommodation at budget-friendly prices during the town’s famous annual festival – The Ati- Atihan Festival. With the convenience of traveling, hostel accommodations vis-à-vis hotel accommodations were more preferred throughout the world for having the basic amenities a backpacker would need without burning a hole in the pocket.)
Lists of tasks performed:
Answers telephone
Routes and receives calls
Makes appointment for clients
Greets visitors and directs clients to appropriate location or person
Responds to queries from the public
Coordinates all mail into and out of the office
Helps monitor the access of visitors
Performs a variety of office duties such as transmitting and delivering facsimiles, filing records, updating appointment calendars, opening and sorting mail, etc.
Position: Receptionist
Date: June 13, 2015 - January 30, 2016
TESCOSI – (Tesco Services, Inc. provides telecommunications engineering, installation, and maintenance services)
Lists of tasks performed:
Study products and associated literature to gain understating of product features and benefits
Greet customers as they enter the retail outlet and inquire into their requirements
Comprehend customers’ requirements by asking questions where required and provide them with instructions on locations of their desired products
Contact customers according to company policies to inquire about their satisfaction with purchases and handle any complaints or suggestions according to protocol
Cross sell or upsell products in a bid to ensure that both store and self-targets are met
Lead customers to the right aisles and assist them in locating their required items
Provide detailed information of each product and demonstrate features and benefit
Position: Authorized Sales Agent Field Representative
Product: Globe Internet
Date: June 13, 2015 - January 30, 2016
Jolly Management Incorporated- (Jolly Management Services, Inc. (JMSI) is a duly registered Corporation with Authorized Capital of P 8 million (P 3 million Subscribed and Paid-Up) The company was incorporated on April 29, 2005 to engage in the business of local contracting, enlisting, recruiting professionals, skilled, unskilled and individuals or firms in the supply of service. JMSI, has been supplying manpower nationwide with experience in Luzon, Visayas and Mindanao evidenced by the clientele in our map where we are deploying manpower)
Lists of tasks performed:
Greet customers as they enter in establishment
Ask customers if they would like to be assisted
Direct or escort customers to the right aisle or sales representative
Take payment in exchange of products
Process checks and credit card payments
Bag, box or wrap merchandise in accordance to customers instructions
Balance cash registers at the end of each shift
Count and sort coins and wrap currency appropriately
Manage product returns and exchanges
Assist with stocking shelves and rotating items
Offer customers with carryout services
Check daily cash accounts
Prepare accounting reports and perform other light bookkeeping activities
Report and sort irregular transactions
Perform a wide range of suggestive selling tasks
Listen to customers’ grievances and offer to resolve their problems
Assist in demonstrating products when necessary
Handle receipts and coupons
Generate cash and transaction reports
Scan and verify prices on products
Position: Cashier / Service Crew
Date: December 21, 2016 – June 11, 2017
Unirich Marketing Incorporated- (Unirich Marketing Corporation Is A Retail Industry (General Merchandise) Business, A Service Oriented Company, Providing Not Only Good Customer Service But Service Delight Or Proactive Customer Service To Its Customer’s
Is An Emerging Company In The Market Of Wholesale And Retail. The Concept Of Our Store Is To Bring Ease And Convenience To The Consumers Outside The Metro. We Try To Consolidate As Much As Possible The Items Needed By Usual Household (From Kitchenware, Electrical, Hardware, Offices Supplies, Plastic ware, RTW, Bedroom Accessories, Appliances, Etc. In One Retail Store. Providing Quality Service, Offering Quality and Yet Affordable Items to the Consumer)
Lists of tasks performed:
Prepare agendas, reports and papers for all Committee meetings
Attend and take minutes at all Committee meetings
Maintain a sound knowledge of league/region/state rules and regulations
Maintain confidentiality on relevant and delicate matters
Have a good working knowledge of meeting procedures
Have a good understanding of the constitution, rules and regulations
Co-operate with and assist the Committee and other office bearers with their duties and responsibilities
Compiling files and other important documents
Support all media, promotion, marketing and sponsorship activities
Position: Assistant Secretary
Date: June 15, 2017 – August 30, 2017
EDUCATIONAL BACKGROUND
Tertiary Education
2011 - 2015: 4 Years Degree Course (BSCS) Bachelor of Science in Computer Science
School: (ACC) Aklan Catholic College, Kalibo, Aklan Philippines
High School Education
2007 - 2011: Secondary Education,
School: New Washington National Comprehensive High School, Aklan Philippines
Elementary Education
2000 - 2007: Elementary Education,
School: Dumaguit New Washington, Aklan Philippines
ORGANIZATIONS
(JRCY) JUNIOR RED CROSS YOUTH
List of task performed
Functions accomplished during the duty
Position: Training Assistant
Date: June 5, 2004 - March 25, 2007
(GSP) Girl Scout of the Philippines
List of task performed
Functions accomplished during the duty
Position: Training Assistant
Date: June 5, 2004 - March 25, 2007
(SK) Sangguniang Kabataan Basketball Coordinator
Assisting the Scorer per session
Observing the Game per session
Position: SK Secretary
Date: March 5, 2011 - March 5, 2013
(NSTP) National Service Training Program
Sign-up/off student attendance sheet every class
Preparing students for weekly task to do
Professor of students while examinations
Updating students for weekly locations
Gift giving conduction every Christmas
Position: Peace Officer
Date: June 10, 2011 - March 25, 2015
(SSG) Supreme Student Government
Sign-up/off student attendance sheet every class
Preparing students for monthly task
Organizing the upcoming events
Gift giving conduction every Christmas
Position: Peace Officer
Date: June 10, 2011 - March 25, 2015
(SPES) Special Program Employment Student
Compiling documents by year and month
Preparing the venues for upcoming job fairs and OJT Internships
Organizing and scheduling the
Gift giving conduction every Christmas
Position: Summer Job Officer
Date: March 30, 2011 - May 30, 2015
PERSONAL DATA
Date Of Birth: February 21, 1995
Age: 22
Martial Status: Single
Nationality: Filipino
Gender: Female
Religion: Roman Catholic
Mother: Hilda S. Jizmundo
Place Of Birth: Dr. Rafael S. Tumbokon Memorial Hospital Kalibo, Aklan Philippines
Height: 5'2 cm
Weight: 48kg
Hobbies: joining organizations in school, research job hirings, and reading books, walk-in apply, and etc.
SKILLS
PowerPoint
Microsoft Access
QuickBooks
Web and Social Skills
Microsoft Office
Spreadsheets
Graphic and Writing Skills
Enterprise Systems
Job Specific Skills
Publisher
SEMINARS ATTENDED
Commission on Elections
Office of the Election Officer
New Washington, Aklan Philippines
Date: October 29, 2010
(SPES) Special Program Employment Student
Residence of Ms. Jean Tejada Velarde
New Washington, Aklan Philippines
Date: March 30, 2011
SYMPOSIUM on Drug Education, Prevention and Control
(ACC) Aklan Catholic College Gym Kalibo, Aklan Philippines
Date: September 29, 2011
Enhancing Life Skills on Drug Abuse Prevention
(DOLE) Department of Labor and Employment Region – VI Kalibo, Aklan Philippines
Date: September 24, 2013
PSITS 14th IT Regional Congress
(BORACAY) Malay Bolabog, Balabag Boracay Aklan Philippines
Date: August 22-24, 2014
CHARACTER REFERRENCES
NAME: EDAWARD SALVADOR GUMBAN
DESIGNATION: Class Adviser, Thesis Pannel, Microsoft Technical Teacher
COMPANY NAME: AKLAN CATHOLIC COLLEGE
CONTACT #: (036-***-****
NAME: VIVIAN RUIZ-SOLLANO
DESIGNATION: President and OIC
COMPANY NAME: PUBLIC EMPLOYMENT SERVICE OFFICE (REGION-VI)
NAME: VIDIOLO CONSOLACION SALVACION
DESIGNATION: President and OIC
COMPANY NAME: DEPARTMENT OF LABOR AND EMPLOYMENT (REGION-VI)
NAME: DHALIA JUANGA
DESIGNATION: Administrator, Sales Manager
COMPANY NAME: TESCO SERVICES INCORPORATED
CONTACT #:094********
NAME: ANNIE DELA CRUZ
DESIGNATION: HR Officer
COMPANY NAME: KALIBO ATI-ATIHAN FESTIVAL
CONTACT #:094********
NAME: GENESIS MANUEL MAPA
DESIGNATION: HR Coordinator
COMPANY NAME: JOLLY MANAGEMENT SOLUTION INCORPORATED
CONTACT #: 092********
NAME: MELANIE MALANDAY
DESIGNATION: Private Secretary
COMPANY NAME: UNIRICH MARKETING INCORPORATED
CONTACT #:090********
DELCARATION
I hereby declare that the above information is correct to the best of my knowledge, belief, and honesty.
AQUINAH MARIE JIZMUNDO
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