Security Office

COLLEEN PATRONELLA BRANDT

*** ****** ******** ******** **** Ext. 3 1812 l 074******* l 011***-**** *****************@*****.***

*******.******@****.**.**

I Work well on my own and in a team, embracing change and diversity. I have strong communications skills.

Key Skills

Experience in working with Security documents and data capturing

Experience in effective telephone communication with clients/customers, insurance companies, attorneys and internal clients

Knowledge and understanding of office procedures and terminology

Proficient in managing multiple tasks simultaneously

Experience in MS Office, correspondence (email, letters, packages etc)

Professional Experience

Absa Bank Auckland Park

Call Centre agent 02 October 2017 - To date

Assisting customers/branches with the new Absa Banking Application telephonically.

Assisting custments/branches with sim swaps.

Lifting holds for customers as per system requirements.

Absa Bank Auckland Park

Quality Fulfilment Officer 13 June 2015 – 29 September 2017

Capturing and approving of journals

Updating Matured Policies on the system

Contacting Insurance companies for updated values of policies.

Releasing policies for surrender value.

Absa Bank Kempton Park

Admin clerk 18 March 2013 -12 June 2015

Contacting and Liaison with attorneys telephonically regarding outstanding documents

Quality checking of documents

Providing branches and stakeholders with signature verification for withdrawals.

Requesting documents for Legal department from offsite storage.

Capturing Invoices for the Attorneys for replacement of documents.

General office duties

Absa (National Security Centre)

Dispatch Clerk 20 May 2010- 17 March 2013

Release Title deeds and Bond documents to Attorneys for different transactions.

Answering Telephone queries from attorneys.

Safekeeping of keys of storage space. Monitoring the key register

Attending Meetings on behalf of team leader and Chairing meetings in the department

Compiling stats and norms.

Submit reports and assignments to management

Absa PTY LTD

Admin Clerk 22 June 2007 - 17 March 2010

Capturing Computer shares

Filing of documents

Handling telephone queries

Absa PTY LTD

Dispatch agent 15 August 2004 - September 2007

Worked on Projects

Filing security documents

Barcoding of security documents

Dispatch Fica documents to stakeholders

Centralize all Security documents in one Warehouse

Ceding bond documents to Absa bank

Jesus loves U crèche

20 September 2001 – 14 August 2002

Book keeping

Faxing and Filing

Cleaning

Preparing and organizing meetings

Track stock of office supplies and place orders

Receive and sort out mail and deliveries

Doctor Patel offices

20 September 2000 – 15 August 2001

Answering telephone and direct calls

Take and relay messages

General Administrative and clerical support

Schedule appointments

Maintain appointment diary

Patient Liaison

Placing Orders and stock taking

In house training at Absa

Telephone communications/ Telephone etiquette

Sanctions training

Money laundering

Stress management

Data Privacy

Conflict handling

Treat customers fairly

Problem solving

White belt training

Business Continuality Plan

Emotional intelligence

Education

Matric 1999 - Willow Crescent Secondary.

Afrikaans

English

Economics

Business Economics

Accountancy

Biology

References

NAME : Mrs. W Van Der Merwe (to date)

COMPANY : Connect zone

CONTACT NUMBER : 083-***-****

NAME : Mrs. R Mphuthi

COMPANY : ABSA NATIONAL SECURITY CENTRE

CONTACT NUMBER : 011-***-****

NAME : Mr. R Ranjith (Present Manager)

COMPANY : ABSA NATIONAL SECURITY CENTRE

CONTACT NUMBER : 011-***-****

NAME : Mr. R Alberts

COMPANY : ABSA NATIONAL SECURITY CENTRE

CONTACT NUMBER : 076-****-***

:

NAME : Mrs. A Baardman

COMPANY : ABSA BANK

CONTACT NUMBER : 011-***-****

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