Manager Customer Service

RESUME

CHANDAN GHOSH

Contact No-810******* E-mail: - *****.*******@*****.***

ADDRESS: – 19/6 Akbar Road, A Zone, Durgapur-4, Dist-Burdwan, West Bengal

Summary :-

Currently working as a Branch Manager in Front-office operation and Back-office operation (H.R.) in GTFS Multi Services Ltd group of companies. I have completed my B.Sc from Burdwan University, Burdwan and B.BED from Burdwan University, Burdwan. Having 16 years of Experience in Management and operation in various tools and seeking a challenging environment where my knowledge, management skills, experience will contribute to the growth and development of both organization and individual.

Academic Qualification : -

SL NO

NAME OF EXAMINATION

BOARD/UNIVERSITY

YEAR OF PASSING

TOTAL MARKS

% OF

MARKS

1

MADHYAMIK

W.B.B.S.E.

1986

477

53%

2

HIGHER SECONDARY

W.B.C.H.S.E.

1990

451

45.1%

3

B.SC. (BIO-CHEMISTRY)

THE UNIVERSITY OF BURDWAN

1993

470

52.2%

4

B.PED (PHYSICAL EDUCATION)

THE UNIVERSITY OF BURDWAN

1996

1043

65.2%

5

DIPLOMA IN COMPUTER

STAR LIGHT Computer

2001

209

`A'

Training and Certification :-

1)Attend IRDA training programme organized by Life Insurance Corporation of India in Kolkata & successfully clear the IRDA exam conducted by NSEiT Limited – Jamshedpur . Certificate No-C000238279, License No-5389734

2)Attend UIDA training programme organized by UIDA of india & successfully clear the UIDA exam and EA Supervisor Certifificate conducted by NSEiT Limited – Jamshedpur . Certificate No-NS157871.

Present Job Profile. : -

Working as Branch Manager in Sarada Insurance Consultancy Ltd a corporate agent of IRDA (A part GTFS Multi Services Ltd group of companies, posting at Jamshedpur, (Jharkhand) form 15th Dec- 1999 to till date,

A) Dealing with RELIANCE LIFE,FUTURE GENERALI LIFE, KOTAK LIFE, BAJAJ ALLIANZ LIFE, MAX LIFE INSURANCE COMPANY LTD.& Reliance and Kotak Mutual Fund.

B) Dealing with Reliance General Insurance & Magma hdi General Insurance with Motor Insurance Policys.

And Jagaran Microfinance Pvt.Ltd.

C) Handling Branch level operation.

D) Insurance proposal form checking & processing, Documents checking, Discrepancy Solving.

E) Claim receiving & processing & send to H.O.

F) Creating MIS, On line computer entry, peaty cash management,

G) Give training to field officials various Insurance Policies and Mutual Fund.

H) Handling Policy Owner Service & clearing customer's queries.

I) Co-ordinate with Insurance companies officials.

J) Sending renewal reminder to policy owner and others back Office Jobs.

IT Working Skills:-

OS : - DOS, Windows Vista, XP, 2007, 2010

Tools : - MS Office-2000/2003/2007/2010, Open Office and Internet Applications

Employment History:-

Company: GTFS Multi Services Ltd group of companies

Client: One of the biggest financial advising company

Role: Branch Manager

Duration: From 15th Dec- 1999 to till date

Job Description: Managing and monitoring end-to-end branch office work.

Personal Details:-

Date of Birth: 6th OCTOBER 1970.

Marital Status: Married.

Language Proficiency: Bengali / Hindi / English.

Refarence:-

1) Mr. Soumen Routh

Vice president of Kotak Life Insurance

Phone no-973-***-****

2) Mr. Snehasish Manna

Claim Manager of Star Health General Insurance.

Phone no- 909*******

3) Mr. Samir Pandey

Branch Manager Of Ujjivan Microfinance

Phone No-709*******/933-***-****

I hereby declare that information mentioned above is true with the best of my knowledge.

CHANDAN GHOSH

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