Sales Manager

Warren Luciano Holland

Email: **********@*******.***

Cellular: 702-***-****

EMPLOYMENT HISTORY

May 2014 – Current

Chief Operating Officer

AdvantagePluscaregivers.com/A P Franchisor Las Vegas, NV

Recruited and hired to build all operational aspects of a caregiving franchisor including oversight on core application development, build and implement business plan and financials, raising of capital, sales & marketing business models and strategy, network operations, infrastructures as well as the day to day operational functions of forecasting, installations, maintenance and support. Negotiated all partner and vendor contracts, recruitment and hiring of internal staff, outsourced labor and cost management. Reported all matrices, trending, cost and other statistics to fellow partners.

March 2010 - Current

President/Executive Director Operations

Zen Medical Technologies Las Vegas, NV

Recruited and hired to build healthcare software communications application company from ground up including oversight on core application development, build and implement business plan and financials, raising of capital, sales & marketing business models and strategy, network operations, infrastructures as well as the day to day operational functions of forecasting, installations, maintenance and support. Negotiated all partner and vendor contracts, recruitment and hiring of internal staff, outsourced labor and cost management. Reported all matrices, trending, cost and other statistics to founders and Advisory Board members.

December 2008 – March 2010

Manager, Marketing, Sales & Customer Services

Smart City Las Vegas, NV

Oversee all aspects of the day to day operational functions of Sales, Marketing and Customer Service, event coordination and for convention center based data/telecommunications facility. Ultimate responsibility for all quoting, forecasting, order intake, coordination’s, fulfillment, installations, maintenance and support. Oversee all partner contracts, vendor contracts, outsourcing labor and cost management. Report all matrices, trending, cost and other statistics to higher management.

December 2007 – November 2008

Manager, Customer Base Management

And Retention

Cox Communications

Las Vegas, Nevada

Responsible for 17,000 business clients and $200,000 million in annual revenue in business video/telephone/data lines that including all market segments. Expert in managing workflow, trouble ticket reporting/aging and production changes as needed. Direct supervision of 1 Strategic Account Executive (Hi-cap), 4 Business Relationship Managers (Mid-market Accounts) and 1 Small Market/SOHO Relationship Associate. Subject matter expert on retention, customer loyalty, regulatory and quality control for Cox Business Sales and Marketing. Instrumental in new product development, referrals, and testimonials and vertical market trending. Report all statistical information produced regarding the preceding responsibilities. Utilize all resources to ensure total customer satisfaction and retention. Directly responsible for increasing the base revenue and reduce churn. Ranked 1st in annual revenue churn maintenance (1.47%) nationwide as well as 1st in new revenue attainment (104% to plan).

December 2006 – Dec 2007

Vice President, Operations

Seaena Inc.

Las Vegas, Nevada

Responsible for all operations of a publicly traded (SEAIE.OB) multi-national (US and China) sub-surface crystal lasering company. Departments included IT, Art/Graphic Design, Production, Shipping/Receiving and Sales Support. P&L responsibilities as well as general ledger, payroll and inventory management. (Currently on Board of Directors)

May 2000 – March 2006

Director, Customer Base Management

Mpower Communications

Las Vegas, Nevada

Responsible for $18 million in business revenue in telephone/data transport. Knowledgeable in CMS, Remedy Trouble Ticket, Crystal and Arbor OM. Expert in managing workflow, trouble ticket reporting/aging and production changes as needed. Complete knowledge of the sales to support process and nationwide network. Direct supervision of 15 Client Service Managers (Upper Tier accounts) and 10 Business Relationship Managers (Mid-market Accounts) in 7 major markets including Chicago, Los Angles, San Diego, Las Vegas and Northern California. CBM organization is the direct source of communication for the VIP business customers within Mpower. Controlled referrals, testimonials and vertical marketing trending. Collect, analyze, trend and report all statistical information produced regarding the preceding responsibilities. Utilize all resources to ensure total customer satisfaction and retention. Directly responsible for increasing the base revenue and reduce churn. Base revenue average growth of 8.1% annually and retained an average of $18 million annually.

April 1998 – April 2000 – Director of Patient Administration Innovative Healthcare

July 1997 – April 1998 Manager Patient Administration Summerlin Hospital (UHS)

June 1995 – July 1997 Manager Patient Administration St. Rose De Lima (Catholic Healthcare West)

October 1982 – May 1995

US Army Active Duty (Retired)

EDUCATION

November 1984 University of the Americas, Panama - Military History

May 1990 U.S. Army Warrant Officer Candidate School

June 1992 U.S. Army Academy of Health Sciences - Healthcare Administration

January 1993 Wayland Baptist University - Occupational Education

AREAS OF TECHNICAL PROFICIENCY AND CORE COMPETENCIES

Operations: TQM, LPI, Six Sigma (nc)

Telecom: Nortel Switching Equipment and ACD Certified, Trunk/T-1/PRI/DSL/ISDN Certified Technician, VOIP, MSO Networks, LEC Networks, Fiber Optics

Customer Relationship

Management: SugarCRM, Salesforce, Goldmine, ACT v.9, Netsuite, OPTIX, IMPACT Sales, AESOP

Computer Skills & MS Super User, WP 7.0, Crystal, SQL/PLSQL

Advanced Systems: All Windows based OS, UNIX systems, CMS, Medical Manager, Composite Health Care System (CHCS), MACESS, Trident, Access Healthcare System, HBOC/PARAGON. SMS/POETS, Arbor OM/BP

Server side knowledge with Python programming language

Working knowledge with SQL/Microsoft, SQLServer

Working knowledge and with TCP/IP, HTTP protocols web technologies

Server virtualization using VMWare ESX/ESXi

Accounting AS4200, P & L experience, GL experience, average budget responsibility of $8 million annually, payroll and benefits.

PROFESSIONAL ASSOCIATIONS AND AWARDS

Excellence in Service Award, Las Vegas City Council 2009-2010

Winners Circle (Retention Q1, Q2 and Q3 2008) Cox Communications 2008

Seaena Leader of the Year 2006 SEAENA Inc.

Presidents Club (Sales) 2001 - 2005 Mpower Communications

Member, Gulf War Veterans Association/Warrior Foundation

2/2015wlh

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