Customer Service Administrative Assistant

Angela Holt

Customer service oriented professional, able to provide administrative support and function as the primary interface between the patient and the provider. Facilitates the efficient flow of patients, while remaining focused on managing priorities and ensuring patient confidentiality.

WORK EXPERIENCE

Mailroom Clerk

Hewlett Packard Enterprises (Collabera Staffing) – Nashville, TN – July 2016 to August 2016

Sorted and collated mail.

Placed mail in proper buckets for distribution.

Opened envelopes.

Disposed of junk mail.

Date/stamped all incoming mail.

Completed incorrect returned mail.

Received outgoing mail and applied correct postage.

Folded letters, circulars or other documents and inserted into envelopes for distribution.

Placed mail in meter bins and carried to departments for distribution.

Used fax and scanning machines.

Checked mail for contraband.

Medical Records Clerk

Tennessee Women’s Care (Cameron Staffing) – Nashville, TN – September 2015 to December 2015

Assembled, verified, typed, faxed and filed medical records for easier access by senior medical personnel, while preparing folders and maintaining records of newly admitted patients.

Customer Service

Two Men and A Truck (AmTemps Staffing) – Nashville, TN – June 2015 to August 2015

Handled in-coming calls from customers requesting moving services.

Transfer orders to dispatch department.

Administrative Support

Cigna HealthSpring (Quality Staffing) – Nashville, TN – February 2015 to April 2015

Informed healthcare providers of medical record availability; gathered patient demographics.

Travel Agent

Global Travel – Maitland, FL – September 2010 to September 2014

Booked plane tickets, hotels, cruises, car rental from home on commission basis. Answer customers’ inquiries about travel.

Worked closely with director/owner.

Administrative Assistant

Dr. Kelli Turner, DDS – Nashville, TN – July 2013 to August 2013

Answered multi-line phone, pulled patient charts, and scheduled appointments.

Cashier/Sales Associate

Dollar Tree – Madison, TN – May 2012 to June 2013

Maintain an awareness of all promotions and advertisements, while operating a positive atmosphere by greeting and providing a pleasant, friendly shopping experience.

Accurately and efficiently ring on registers maintaining all cash and media.

Pharmacy Technician/Extern

Kroger Pharmacy – Nashville, TN – June 2007 to October 2007

Filled bottle with prescribed medications and affixed labels, responded to questions and requests.

Medical Records Clerk

Nashville Gastroenterology Consultants PC – Nashville, TN – January 2007 to February 2007

Reviewed medical records for completeness, placed records into standard order and filled in designated areas according to applicable alphabetic and numeric filing system.

Clerical Assistant

United Methodist Agencies – Nashville, TN – March 1986 to April 1986

Answered telephone, directed calls and relayed messages.

Communicated information, taking orders, addressing complaints.

Data Entry/Hospital Supply

Summit Medical Center/Donelson Hospital – Hermitage, TN – April 1985 to May 1985

Compared date with source documents and re-entered date in verification format to detect errors.

EDUCATION

Medical Administrative Assistant

Ultimate Medical Academy

2013

Associate in Criminal Justice

Remington College 2010

Medical Billing & Coding/Pharmacy Technician/Medical Office

National College of Business & Technology

2005 to 2008

Travel & Tourism

Stratford Career Institute

2016

SKILLS

Administrative Assistant, Data Entry, Customer Service, Medical Records, Clerical, Basic Software Applications, Receptionist, Billing & Coding, Travel Agent, File Clerk, Appointment Scheduling, Insurance Verification, Real Estate, Excel, Computer Skills, QuickBooks, Research.

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