Management and receptionist

AQIB SHAHZAD

Front-Office Management Professional

Mobile: +92-300-*******

PROFILE SUMMARY

STRENGTHS

An energetic and dynamic professional who has a relentless drive to deliver more than just results. I have ability of making guests feels cared, valued, and respected. I possess an analytical and expedient approach to problem solving which always results in a win/win resolution.

I recently moved to Lahore looking to progress my career with an ambitious, well reputed hotel.

Guest Relations

Front Desk Management

Customer Service

Restaurant Operations

Restaurant Management

Food & Beverages

Banquet management

Complaint Handling

Excellent communication Skills

Ability to perform under pressure

Interpersonal skills and team player

Excellent in MS Office (Word, Excel)

Work Experience

Front Desk Officer

Hotelone The Mall (Lahore)

(25 march,2017 till now)

Training in housekeeping Department at HotelOne.

(1 Feb,2016 to 25 Feb, 2016)

Training in Front Desk Office at HotelOne.

(26 feb,2016 to 24 April, 2016)

Duties & Responsibilities

Performs the tasks of responding to the queries and request of guests.

Handles the responsibilities of managing Front Desk activities of the organization.

Promoted positive guest relations to all individuals approaching the Front Desk.

Coordinated sale and planning for parties events.

Ensured room availability to maximize occupancy.

Maintained positive relations with other staff and departments.

Lead team to complete required tasks.

EDUCATIONAL QUALIFICATIONS

Bachelors Of Arts. (B.A)

G. C University, Lahore.

Intermediate In commerce (I.COM)

Board of Intermediate & Secondary education, Faisalabad.

Matriculation

Board of Intermediate & Secondary education, Faisalabad.

2016-2018

2012-2014

2010-2012

CERTIFICATION / DIPLOMA

Diploma In Hotel Management

(COTHM College of Tourism & Hotel Management Faisalabad)

(12 Months)

PERSONAL DETAILS

Nationality : Pakistani

CNIC : 33102-3220600-1

D.O.B : 16 May, 1996

Marital Status : Single

Languages : English, Urdu, Punjabi

Adress : 3-Y-4, Madina Town

Faisalabad Pakistan.

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