Engineer Sales
Resume:
ROBERT G. BACHER
Springboro Ohio **066
******@*****.***
Phone 937-***-****
SUMMARY
A Telecom Professional recognized for superior performance in many areas, including Managing, Pre-Sales Engineering, and Service & Maintenance of IT/Telecom Networks. Specialized expertise in designing winning solutions. I have successfully designed winning telecom solutions for small companies all the way to Fortune 150 companies across all industries, becoming a trusted source for all of their telecom solution needs. Success based of my unique ability to communicate with not only the customer, but with my sales teams as well. A true survivor of the volatile telecommunications industry.
PROFESSIONAL EXPERIENCE
Trained in Negotiations
Managed/Supervised Teams
Microsoft Applications Word, Excel, PPT, Visio, and more
Pre-Sales Engineering
WFO/WFM systems integration
Achieved Many Industry Certifications including CCNA (listed on page 3)
Account Management
Network Management tools
Serviced and Installed Hardware and Software
Project Management
Trained both Sales Teams and Customers
Designed Networks from 56K to 10Gigwaves
Unified Communications Design
Winner of Regional Sales Contest
Designed and Serviced Ethernet, MPLS, ATM, Frame Relay, VOIP, Gigwaves & many more
WORK EXPERIENCE
Strategic Products & Services (SPS) 2015-2017
As a Solutions Engineer I assist Account Managers in determining the preferred and alternate options for configuring the products proposed within the WFO/WFM application suites. As a company that represented over 10 vendors of WFO providers I became trained and proficient with many vendors, including, but not limited to NICE/Uptivity, Verint/Avaya AWFO, Calabrio, Knoahsoft, ZOOM, DVS, & others.
Uptivity (Columbus, Ohio) 2013-2015
Solutions Engineer
As a Solutions Engineer I assist Account Managers in determining the preferred and alternate options for configuring the products proposed within the call recording, work force optimization, and work force management call center solutions (system design, hardware profiles, integration requirements and other professional services).
In my 1st year I am #2 in sales volume among the SE team.
Developed training for the Sales Team and any new employee.
Have assisted on many deals with PBX experience’s that were unique to the team.
Trained new SE’s joining the team.
Developed a custom design that was implemented by large entertainment company.
HORIZON TELCOM (Chillicothe, Ohio) 2010-2013
Systems Sales Engineer
Pre-Sale Engineering/design of IP Telephony (IPT) systems in support of the local Sales Team, also responsible for managing a team of 7 technicians that service these systems
Increased sales by 300% in 3 years buy increasing value with customers.
Elevated Horizon to NEC’s Channel Double Diamond status for 1st time in history
Engineered IPT systems for the City of Columbus, Adena Hospital, USEC, & other companies, including Unified Communications, Voice Mail, & SIP services.
Educated customers in the benefits of IPT services to enhance the sales of IPT systems.
Improved productivity and efficiencies of the service team by over 15%, including more than doubling their CPE certifications without harm to customer response times.
LEVEL3 COMMUNICATIONS (Cincinnati, Ohio) 2008 – 2009
Sales Engineer II
Pre-Sale Engineering/design of complex WAN networking for fortune 150 Companies, in support of the regional Sales team.
Part of SE team that led to multiple wins at JP Morgan/Chase bank, winning business share from other companies.
Won business at PNC bank when Level3 was not even a consideration at the time selling the customer on my solutions.
Engineered the winning design for Macy’s finding a new way to enhance an old infrastructure.
Due to the above winning solutions finished year at over 130% of quota in a tough selling environment.
MVD COMMUNICATIONS (Cincinnati, Ohio) 2007 – 2008
Sales Engineer Manager
Manage the Sales Engineer staff in multiple states, to drive customer satisfaction and engineering excellence.
Successfully trained Sales personnel and Engineers bringing in industry vendors, on-line tools, and personal experience to drive new sales.
Successfully brought a new focus to customer satisfaction and value through setting the example.
SBC/AT&T (Dayton, Ohio) 2004 – 2005
Integrated Solutions Executive
As an ISE I was responsible for the engineering and sales of Data & Converged Networks, concentrating on IP Telephony equipment from Cisco, Nortel, 3Com, Adtran, and others, in support of the local Sales Team.
Became the ISE of choice for all customer visits by the Sales Team because of my communication skills.
Successfully trained the Sales Team to learn customer needs and new technologies leading to new business.
1st to propose and sell Cisco Call Manager, and had a successful install and turn-up.
Won two new deals within the 1st two months.
Regional #1 Dec of 2005.
GLOBAL CROSSING (Cincinnati, Ohio) 2000 – 2002
Sales Engineer II
As a Solutions Engineer I was responsible for designing voice and data networks to meet the needs of corporate customers both domestic and international.
Engineered network that won a large contract from the competition within the 1st three months. The largest contract to date for this Sales Team, by bringing in a vendor with a new technology.
Led local Sales Team to best month and quarter in their history with winning designs.
Recommended by my manager to be promoted to management.
In April 2001 awarded the regional Sales Engineer of the month for exemplary service to the organization.
GENERAL DATACOMM (Dayton, Ohio) 1983 – 2000
Sr. Field Engineer
As a Sr. Field Engineer I was responsible for designing, installing and maintaining voice and data networks to promote customer satisfaction and earn new business.
Successfully directed, installed, operated, and maintained the largest TDM mux network GDC had installed anywhere worldwide at NCR, which led to $4M more in sales there.
Became tech support and go to Sr. Field Engineer for other FE’s on, on-going customer issues.
Widely considered as the best in the Company.
Multiple Engineer of the quarter winner.
Numerous appreciation letters from customers.
INDUSTRY CERTIFICATIONS
Achieved multiple certifications with the following companies, Avaya, Mitel, Inter-Tel, Adtran, and multiple LAN/WAN certifications. Six Sigma. A+ & Net+. Currently working on renewing my Cisco CCNA 3/11, and also MCIPT. PMI member, completed PMP class. InterTel & Mitel Unified Communications, Messaging server, & Teleworker.
MILITARY SERVICE
USMC E-5 (Sgt)., Military Leadership training, Meritorious Promotion, Work Center Supv., Radar Navigation Tech, Good Conduct Medal, Letter of Appreciation, Honorable Discharge.
LIFE SKILLS
City Beautification Counsel Member, Athletic Coach, Church Deacon
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