Product Development Quality

Pietro Pulizzi

***** ********* *****, ******, **, 48088

Phone: 586-***-**** E-mail: *********@*****.***

Profile

Experienced quality and operations manager with strong background in manufacturing, quality and product development; with a talent for analyzing problems, developing and implementing innovative and simplified corporate solutions. Proven skill to motivate and work effectively with diverse personnel throughout the workforce.

Experience

Ford Motor Company: Global Process & Current Model Quality Manager – Powertrain & Vehicle Engineering

September 2006–October 2017 - Dearborn, MI

Lead Global Powertrain QOS Policy/Implementation and Lead Resolution of Top Global Powertrain Quality Issues

Co-lead weekly VP/Director, weekly PD / Manufacturing Resolution Team, monthly Supplier/PD/Mfg/Quality Improvement meetings

Prepare reports and presentations for Executive Leadership

Develop process and tool solutions to corporate issues

Lead Annual Powertrain Quality Business Plan and Deployment

Achieved 51% year over year improvement in the last 5 years, 17MY Powertrain Tied for BIC JDP Survey

Led and co-developed, flawless launch of enhanced Global Early Concern Binning and reporting project (2012)

Now a Global Standard for Binning and Reporting, enhances Dealer Binned reporting

30% efficiency gain in first year; getting Issues to the correct resolution team faster (waste elimination)

Co-Developed and lead incorporation of North America Current Model QOS throughout Powertrain and VE.

Resulted in standardized methods and tools across the Product Development enterprise.

First year of implementation resulted in 27% warranty quality improvement and $450M Savings.

Instituted standardized Global Powertrain Functional Quality Reviews- liaison for Asia Pacific & South America; Year over Year Quality improvement achieved

Led development of Global PD and Powertrain Common Metrics and Drill-thru analysis tool

Ford Motor Company: Product Creation and Process Control

September 2006-February 2007 – Dearborn, MI

Assigned to North America Quality Director, lead special assignment to develop a more efficient Quality Operation amidst a 30% corporate restructuring. Competitive OEMs (Toyota, GM and Hyundai) were benchmarked to arrive at solutions presented to CEO operating committee. Various presented solutions were implemented.

Ford Motor Company: Quality Intelligence Integration Manager

July 2005-September 2006 – Dearborn, MI

Created, developed and piloted methods to anticipate production quality issues using pre-production and engineering data streams before vehicle introduction yielded 75% accuracy on "Watched" pre job#1 items. Resulted in $500M annual warranty avoidance opportunity. (Precursor to “Predictive Analytics”)

Greater than 15,000 pre job#1 resolved issues where synthesized into 170 “Watch List” items be monitored. 70% of “watched” items recurred within 8 weeks post-Job#1; Validating the ability to anticipate quality concerns sooner than traditional lagging reporting methods, allowed teams to address customer concerns 2-6 months sooner.

Results communicated, endorsed and recognized by Quality VP (Sponsor) and Senior Leadership

Ford Motor Company: North America Warranty Manager – Emerging Warranty and Warranty Spend Reduction

March 2003-July 2005 – Dearborn, MI

Led team of 11 engineers to manage 122 reliability projects worth $50M. Developed and deployed a 35% quicker emerging warranty process. Communicated status weekly to Vice Presidents and Executive Directors.

Co-developed, implemented and led warranty spend reduction process. Over $1.0B saved over the course of 1 year. Incremental $500M saved in subsequent two years.

Co-Developed, Implemented and Lead Corporate Increasing Failure Rate (IFR) Warranty Issues Process and Tool

Led Six Sigma efficiency improvement project to improve NA Warranty Parts Return Center processes - resulted in re-align resources, infrastructure enhancements and creation of central issues database..

Led integration of above Quality methods between Volvo, Land Rover and Jaguar

Ford Motor Company: Product Development Forward Model Quality & Reliability Supervisor - Super Duty Truck

January 2002-March 2003 – Dearborn, MI

Managed team of 7 engineers that trained, coached, assessed and reported Engineering Disciplines (FMEA, DVP & R, P-Diagrams/Noise Factor Management, Engineering Standards, KANO Models, APQP).

Developed and deployed method to translate Voice of the Customer data into engineering requirements through use of correlation methods – Transfer Function Model

Managed and led weekly QPST (Quality Program Steering Team) meetings to drive quality improvement. $250M Warranty Savings achieved.

Ford Motor Company: Product Development Forward Model Quality & Reliability Supervisor - Explorer SUV

November 1998-January 2002 – Dearborn, MI

Pioneered and led Ford North America Corporate Reliability and Robustness Process.

Managed 7 engineers that trained, coached, assessed and reported on engineering disciplines (KANO, FMEA, DVP&R, P-diagrams (noise factor management), APQP, System Design Spec classification and QRDAM)

Selected by senior leadership to lead a group of engineers to troubleshoot and contain a difficult vehicle launch at the Louisville, MO Assembly Plant to minimize anticipated adverse quality impact.

Developed and implemented Pre production countermeasures, many of which are now policy and standardized in the Vehicle Launch Quality Operating System.

Enhanced and implemented the Corporate Campaign Prevention process as an extraordinary effort to launch recall free vehicles. Post Durability validation vehicle tear downs, application of Noise Factors into Launch Validation Fleets, Process FMEA validation on soft flexible parts.

Managed Supplier Mentoring Program where executive leaders were assigned to high priority suppliers to assure appropriate attention and support was provided to deliver their commodities.

Oversight management of Vehicle Durability Test Fleets at Arizona Proving grounds; Validation Fleets with outside customers (Whittlesea Taxi (Las Vegas) and RCMP (Royal Canadian Mounted Police) Yellowknife, Canada)

Ford Motor Company: Global Corporate Quality Office – Technical Specialist

December 1995-Novermber 1998 – Dearborn, MI

Developed and launched the first Corporate Learning Database and Replication Method to translate customer concerns into engineering requirements. Accelerated and bridged the learning gap up to 4 years, equivalent to one product life cycle.

Ford Motor Company: Vehicle Operations – Quality Business Planning Supervisor

December 1994-December 1995 – Dearborn, MI

Developed, cascaded, tracked and reported Corporate Quality Business Plans

Invented AIMS (automated issues management system) used to track all pre-production concerns (Local PC to Client Server System)

Co-authored Assembly Operations Launch QOS Manual

Prepared New Model Launch Lessons Learned presentations for Executive/CEO level report out. Involved interfacing with all leadership levels and facets of product development, vehicle operations, STA, and FCSD.

Ford Motor Company: Body and Assembly Operations –Senior Systems Engineer – Electrical/HVAC/Wiper/Washer Systems - Windstar Minivan

April 1990-December 1994 – Dearborn, MI

Forged new ground as the first to lead and implement simultaneous engineering disciplines for the assembly/manufacturing operations from product concept at design studios to production phases. Identified and resolved of >500 product issues before the first prototype build. Co-located with Product Development, Purchasing – STA, Designers and other key team members.

Led launch of Ford’s first minivan (Windstar) at the Oakville, Ontario Assembly Plant. Managed >1000 engineering countermeasures to address engineering, supplier, manufacturing, assembly and quality issues from prototype to post J1 build phases.

Identified $9.0M Material Cost Savings through use of Value Analysis and Value Engineering

Nearly two years on site at Oakville Assembly Plant. Including, frequent supplier visits to troubleshoot issues and validate fixes.

Mentored numerous new employees and FCGs (Ford College Graduate Program)

Ford Motor Company: Body and Assembly Operations - Systems Engineer - Explorer SUV

August 1988-April 1989 – Dearborn, MI / Louisville, KY

Led electrical system launch of Ford’s first and highly successful SUV (Explorer) at the Louisville Assembly Plant during the pre-production phase through Job#1.

Ford Motor Company: Body and Assembly – Launch Engineer - Aerostar/Econoline/F-Series

January 1987-August 1988 – Dearborn, MI / Various North American Manufacturing Plants

Led major and minor launches of Aerostar (St. Louis), Econoline (Lorain, OH), and F–series (Wayne, MI). Managed 1000s of engineering countermeasures to address engineering, supplier, manufacturing, assembly and quality issues from pre-production to post J1 build phases

Liaison between Product Development, Divisional Assembly Operations and Assembly Plants to assure assembly feasibility for parts, processes, tools and facilities are met.

Implemented modular engine wiring across V-8 and V-6 engine applications

Drove 30-70% part complexity reduction actions to minimize the number of wiring assemblies in-plant and on-line.

Extensive in plant and supplier experience

Ford Motor Company: Body and Assembly – Quality Re-launch Engineer - Aerostar

Jun 1986-January 1987 – Dearborn, MI / St. Louis, MO

Electrical System member of highly motivated cross-functional team in the successful re-launch of the Aerostar Minivan. Significant paradigms were broken yielding quantum improvements in process and quality.

Success prompted institutionalization of Plant Vehicle Teams across all NA Assembly Operations.

On site for 5 months at St. Louis Assembly Plant identifying and solving customer concerns.

General Dynamics Land Systems – Test & Reliability Co-op Engineer

1985-1986 – Sterling Heights, MI

Performed verification testing on electrical hardware for M1A1 Tank. Managed vibration, road load, ballistic shock, nuclear, biological, chemical and environmental tests

Managed, tracked and reported engineering verification test issues

Education

Master of Science - Business Administration, Central Michigan University December 1992

Bachelors ofScience - Electrical Engineering, University of Michigan May 1986

Skills and Awards

Six Sigma Black Belt Certified June 2011

Recipient of Customer Driven Quality Awards and CIRS Awards

References

Available upon request

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