Customer Service Life Insurance

Esther Mjomba Edmonds WA *****

*******@*******.*** Cell: 253-***-****

Summary of skills and qualifications:

I have an excellent blend of skill sets and work experience accumulated over a period of 10years of which 8years in Group Medical and Life Insurance with Multinational Companies in UAE. I have excelled in areas of health insurance, life insurance, account reconciliation, portfolio management and compliance, time management, claims, data analysis, accounts, customer service and underwriting. I have a high level of integrity and confidentiality, excellent interpersonal communication skills, ability to develop procedures and solutions to administrative challenges.

Training & certification:

Good will foundation Education, Microsoft word.

Strategic Planning: Consultant for effective training.

ART Debt Collection and Credit Control: Manpower Services Limited.

Quality “internal” Customer care: Effective Training.

Fellow Life Management Institute – FLMI: Life Office Management (LOMA) USA.

Associate Customer Service – ACS: Life Office Management (LOMA) USA.

Experience:

ACE TEMPEST LIFE INSURANCE 7/2012 - 5/2015 EMEA-UAE

Account Executive: Managed the operations department for 8 months after the Operations Manager resigned. Preparing the Monthly Management Report, managing and maintenance of the group medical account portfolios, follow up on premium collections an client relationship.

ACE TEMPEST LIFE INSURANCE 10/2011 – 6/2012 EMEA-UAE

Group Policy Administrator: Managing and maintaining the group medical accounts of multinational clients and broker portfolios within the organization. Providing customer service, and responding to the new inquiries through phone and emails. Processing all new policy applications and setting up the policy and benefits as per the underwriting guidelines and group eligibility terms, invoicing, issuing premium statements, thereby assisting in premium collection.

METLIFE ALICO-GULF 8/2007 – 9/2011 Dubai, UAE

Group Policy Administrator: Managing and maintaining the group medical accounts of multinational clients and broker portfolio within the organization, providing customer service, responding to the new inquiries via phone and emails, liaising continuously with brokers and assisting in acquisition and retention procedures for medical insurance policies.

AFRICAN RETAIL TRADERS LIMITED 4/2001 – 8/2006 Nairobi, Kenya

Stock Accountant: Dealing with purchases and distributing the stock throughout the branches; preparing monthly stock requisition from branches. Preparing LPO’s for the managing director’s approval, ensuring all shops are well stocked and items are displayed as per the requirement of company, setting up the sales targets for all the branches countrywide.

AFRICAN RETAIL TRADERS LIMITED 2/1997 – 3/2001 Nairobi, Kenya

Audit Assistant: Evaluating the effectiveness of the company’s accounting systems, analyzing the procedures and policies with a view to recommend improvements where necessary, carrying out compliance tests on the laid down company procedures and policies and reporting any non-compliance to the management, conducting reviews, investigations and or special assignments according to the instructions issued by the audit manager.

Education:

MUST University,

Bachelors Degree in Business Management 2014 – 2015 California

Kenya Institute of Management 2000 – 2001 Nairobi, Kenya

Diploma in Business Management

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