Customer Service Active Directory

James M. Gibbs CISSP, A+

***********@*****.*** 360-***-****

http://www.linkedin.com/in/ajamesgibbs

I eat, sleep, and breathe IT. You’ll be hard pressed to find someone with my educational background and desire.

Education and Certifications:

CISSP – (ISC)2- ID: 527966 TestOut Security Pro Candidate ID: ULS8 Certificate ID: CQHU

MCSE + I - ID: 1628349 (Legacy) A+ ce - CompTIA Candidate ID: COMP001021073034

Cisco Global Cybersecurity Scholarship award winner for the new CCNA Cyber Ops certification - 255 hours

Olympic College – Recognized by the Aspen Institute as one of top 10 community colleges in the nation for 2015

Cyber-Security Certificate of Completion

Bachelors of Applied Sciences – Information Systems – 280 total credits.

Associates of Applied Sciences – Technical: CIS Info Systems Specialist

American College of Professional Education – Computer Systems Engineer Certificate – 740 hour course

Over 175 continuing education courses from places like LinkedIn Learning, Microsoft Imagine Academy, etc.

Relevant Employment History:

ManTech International – Contractor – Computer Operator Lead– Bremerton, WA – 03/17 – 11/17

Administration and support of the CHCS/AHLTA medical informatics system and migration to Cerner MHS Genesis to include account creation, access permissions, database corrections, Active Directory, Patch Management, PC hardware, software, and peripherals troubleshooting, CAC card pin and certs, DameWare, Remedy, printers, network troubleshooting, imaging, deployments, knowledge bases, and SOPs at Naval Hospital Bremerton

Peak Systems – Temp / Contractor - Level 3 Senior PC Support Technician – Bremerton, WA – 03/17 – 06/17

Windows 7 VDI deployment technician for DELL/EMC at Catholic Health Initiatives. Imaging, deployments, moves, troubleshooting, federated login services settings, application installs, and repair of HP and Dell desktops

Express Personnel – Temp / Contractor – Bremerton and Tacoma, WA – 01/17 – 06/17

Programming firmware into Bluetooth enabled smart switches for bathroom fan and lighted grill fixtures.

TEKsystems – Temp / Contractor – Seattle, WA – 12/12/16 – 12/30/16 - Bellevue, WA – 09/99 to 05/00 – 9 months

Desktop Support Technician at MultiCare hospitals and clinics. Imaging, deployments, moves, troubleshooting, federated login services settings, application installs, and repair of Dell desktops and peripherals

Point-of-Sales network installation team member for an Albertson’s store, and 6 months at Unionbay Sportswear

Olympic College - Instruction & Classroom Support 2 - Bremerton, WA - 12/14 to 06/16 - 19 mo. + 6 voluntary

Oversaw Active Directory servers, security firewalls, routers, switches, IPS/IDS, CAs, PKI, EKM, SSL, and ACLs, added and removed user access as needed during and between quarters, conducted preventative maintenance, created and maintained documentation on lab equipment configurations, diagrams, and procedures while working as a team with fellow lab technicians, and communicating issues, in person, through email, and or on SharePoint

Performed troubleshooting of hardware and software issues during the quarter, and updated and or set back to default software and settings between quarters on VMware Workstation or Fusion guest operating systems, Windows and Mac OS X computers, Windows and Linux servers, Wired and Wireless Networks, Cisco routers and switches, and in the T213 or B106 computer labs as applicable or needed

Deployed Windows 8, Windows 8.1, Windows 10, and new Dell PCs during quarterly breaks in the T213 Lab

XEROX – Customer Service Rep / Tier 1 Technical Support Rep – Lacey, WA – 01/10 to 01/12 - 24 months

Provided tier 1 technical support for basic handsets, smartphones, tablets, mobile broadband cards, Wi-Fi hotspots, netbooks, laptops, and related computer software program usage, troubleshooting, and installations to include instructing users on security settings

Maintained a high level of world class customer service and professionalism to a wide range of customers by accepting and implementing coaching and feedback in order to achieve individual and team performance goals

Navigated through multiple computer applications with speed and accuracy while reading and interpreting documents and communicating technical topics to geographically and culturally diverse customers in order to resolve inquiries by recommending products or solutions that best suit the customer’s needs

Securitas Security Services – Patrols Supervisor – Tacoma, WA – 08/03 to 10/06 - 38 months

Awarded Supervisor of the Month for December of 2005, and received a Bennett Award for outstanding service.

As a manager of a Patrol and Alarm Response unit comprised of over 30 client accounts, 4 Patrol Officers, and 3 Patrol vehicles with revenue in excess of $4000 per week, I communicated directly with clients, was a key member in sales meetings, sales pitch planning, bid proposals, designing of site security such as camera placements and foot patrol routes, DRP/BCP, regulatory compliance, designing and maintaining custom site reporting forms and procedural documentation, setting up of new client sites and the training of the officers assigned to those sites, worked temporary sites, and was trained at over 30 client sites to cover call offs and shortages.

Utilized trip planning software to design and map more efficient driving routes with more accurately timed patrol stops and created a time saving batch printing procedure that printed the specific forms needed for each route.

Displayed my versatility by filling in as the office receptionist for over a month until they could hire a new one

Unionbay Sportswear – Network Operations – Kent, WA – 07/02 to 09/02 and 05/00 to 01/01 - 11 months

Troubleshooting and repair of servers, databases, firewalls, switches, routers, websites, VPNs, and WAN links including corresponding technologies such as CAs, PKI, EKM, SSL, ACLs, and the maintenance of HP3000 shadowing, printing, and menu security while performing business critical processes needed for the generation, confirmation, and printing of pick tickets, invoices, and carton labels as well as the monitoring, scheduling, and rerunning of failed nightly business process scripts or procedures to include EDI, ASN, UPC, DBA, ARCserve backups on MS Windows NT and Novell NetWare server farms, and resolving issues with the Crystal Reports, and Business Objects reporting servers and reports.

Individual projects included proposing, testing, analyzing, and implementing third party disk defragmentation software for Windows NT Servers. Setting up all wireless warehouse management PC’s and Symbol bar code scanners, updating printer drivers across the LAN, refurbishing over 40 retired laptops for charitable donation, setting up extra Point-of-sales clients for quarterly company store sales, GroupWise email restores, wrote documentation for in-house applications and shift procedures, and asset inventory tagging and audits.

Shelton PC – Owner / Operator - Shelton, WA – 02/01 to 12/01 - 10 months

Consultant and Field Service Technician providing analysis of computer/network needs, recommendations of solutions, PC repair, sales, upgrades, building custom systems, network integrations, Malware removal, Firewalls, Proxies, Wi-Fi, and instruction for the SOHO user.

U. S. ARMY – M1A1 Tank Crewmember / Petroleum specialist – 07/92 to 06/95 - 35 months

Received two army achievement medals, three certificates of achievement, and one certificate of appreciation for voluntary work from the USO

Skills: Customer Service, Technical Support, Troubleshooting, Installation, Repair, Critical Thinking, Design Thinking, Researching, Problem Solving, Document Creation, Prioritizing, Communications, Coordinating, Teamwork, Multitasking, Supervising, Training, Presentations, Public Speaking, Purchasing, PCI DSS, FERPA, SOX, HIPAA, ARRA, HITECH, NIST Cybersecurity and Risk Management Frameworks, ISO 20000, 27001 and 27002, OWASP, Risk Management, Regulations compliance, Business Continuity Planning, Disaster Recovery Planning, SIEM, Firewalls, IDS/IPS, Physical and Environmental Security, Security Architecture and Design, Forensic Investigations, Anti-Virus, Anti-Spyware, Anti-Malware, Patch management, Change Management, Penetration Testing, Vulnerability Assessment, Information Security, Endpoint Security, Email Security, Cyber Security, Data Loss Prevention, Cryptography, Operations Security, Telecommunications and Network Security, Encryption, BitLocker, PGP, S/MIME, PKI, IKE, CA, EKM, SSL/TLS, VPN, RADIUS, TACACS, TCP/IP, NTP, DHCP, DNS, SMTP, LDAP, Windows Server Active Directory Configuration, Access Controls, MAC, DAC, RBAC, Group Policy, Informatics and Analytics, Network Traffic Flow, Hyper-V,Resilia itSM751, ITIL, IT Service Management, ISO20000, MOF, Project Management, Scrum, SDLC, PMBOK, Agile, Lean, and Six Sigma, Microsoft Office, Office 365, Microsoft Azure, VDI appliances, VMware ESXi, vSphere 6.0, Workstation and Fusion, Internet Explorer Administration, Windows Server Enterprise Administration, Windows Server Administration, Windows Server Applications Infrastructure Configuration, Windows Server Network Infrastructure Configuration, Exchange, SharePoint Server, IIS, Unix and Linux Support and Administration, Terminal Services, Citrix, Cisco Routing and Switching, Scripting for Automation, PHP, JavaScript, Bash Shell Scripting, DOS Batch Files, VBA Scripting, XML, HTML, WMI, PowerShell, Windows 7, 8, 8.1, and 10 Support and administration, Mac OS X Support and Administration, Image builds, Microsoft Deployment Toolkit, SCCM, Scanners, Printers, Workstations, Laptops, Monitors, Smartphones, Peripherals, Wi-Fi access points and bridges, Video Conferencing, Mobile Device Management and Troubleshooting, Android, iOS, Blackberry, Symbol Scanners, Asset Tagging and Inventory Auditing, Command Line Interfaces, Remote Desktop, GroupWise, Databases, Access, SQL Server, MySQL, NoSQL, Crystal Reports, Business Objects, ARCserve Backup, SOHO Networking, Mainframes, RACF, Cloud Computing, SaaS, PaaS, IaaS, Amazon Web Services, Point-of-Sales, Retail Management Systems

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