Customer Service Manager
Resume:
Steven M Sensabaugh
Palm Harbor, FL 34683
Cell: 727-***-****, Home: 727-***-****
Email: **********@***.***
Overview
Extensive experience in Materials Management in the healthcare industry, including but not limited to medical manufacturing, acute care, home healthcare, and home medical equipment.
Experience
Restorative Care of America, Inc. St. Petersburg, FL
Director, Materials Management June 2001 – October 2015
Materials Management: Oversee all aspects of facilities and materials management with the goal of reducing costs, streamlining procedures, and increasing productivity.
Identify and implement improvements for production planning and control system processes
Oversee all aspects of production, including but not limited to optimum run size management, capacity planning, and inventory control
Review all special project requests from the developmental to the finished product stage for viability and profitability
Research and Development: Oversee and implement research and development with objective of increasing the company’s product line in a unique and diverse way.
Increase company revenue by streamlining raw material and labor costs
Review, research and implement market trends of our competitors, sales forces and customers
Provide an economical, quality product to our customers while taking into consideration current and potential GPO contracts, and reimbursement schedules for Medicare, Medicaid, and third party insurances
Quality Assurance: Oversee and maintain compliance of quality assurance by following guidelines established by the ISO 9001 standards, FDA regulations and other state, regional and local governments.
Currently maintain ISO 9001 Internal Auditor Certification
Medical Designs, Inc. Fort Worth, TX
A division of Restorative Care of America, Inc. April 1996 – June 2001
General Manager
Oversee all functions of the daily, weekly and monthly operations of the business. Duties included but were not limited to managing Human Resources, performing all aspects of Accounting including P&L statements, Customer Service and Sales, Promotions and Marketing, Material Management, Research and Development and Production and Distribution.
In 2001, coordinated to consolidate and move the entire operation from Fort Worth, Texas to its current location in St. Petersburg, Florida
Steve M Sensabaugh
HCA Belleair Surgery Center Clearwater, FL
Materials Manager October 2006 – July 2008
Oversee all aspects of facilities and materials management in accordance with established policies, procedures, and protocols set by HCA Corporation and JCAHO Standards.
Duties included but not limited to, review and process all purchasing requests for supplies, services and equipment. Identify and source viable substitutions to minimize backorders. Develop, administer, and implement purchasing strategies. Effective resolve all emergency supply situations. Review and monitor Min/Max levels for store room safety stock. Monitor par levels according to scheduled procedures. Oversee HVAC, mechanical, plumbing, electrical systems, grounds, and security.
Healthfield, Inc. Atlanta, GA
Formerly known as Metro Health October 1995 – April 1997
Purchasing/Office Manager
Procure all office and medical supplies. Establish inventory control procedures. Oversee periodic physical inventories. Investigate and reconcile inventory discrepancies. Periodically review vendor contracts.
Primedica Marietta, GA
September 1987 – July 1993
Director, Materials Management October 1990 – July 1993
Analyze and support weekly budget for 120 home medical equipment locations. Monitor and control nine repair centers and warehouses responsible for maintenance of $17 million of equipment. Develop and maintain $35 million in perpetual equipment inventory. Oversee and control $18 million of annual capital equipment purchases. Reconcile year end physical inventory for all locations. Company liaison to outside audit firm for all inventory related matters. Conduct field training regarding proper procedures. Special projects as assigned by CFO, including but not limited to consolidation and closing of under achieving branch locations, investigating and correcting allegations of theft, fraud or security problems, and handling sensitive personnel situations.
Director, Inventory Control February 1988 – October 1990
Establish inventory control system from the ground up for $35 million in inventory for 320 locations nationwide.
Director, Purchasing September 1987 – January 1988
Screen purchasing requests for 220 locations nationwide which had no previous purchasing history.
Forecast expenditures for a 30 to 60 day period by monitoring needs and levels of equipment and supplies.
Professional Skills
Certificate: ISO 9001:2000 Internal Auditing/Auditor and implementation
PC experience in Windows application; Proficient in MS Word and Excel; Internet; Syteline; Smartsystem
Supervisory experience includes training and mentoring employees.
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