Customer Service Sales

CURRICULUM VITAE

Neeraj Sharma

PO Box – ****

Bur Dubai U.A.E

********@*****.***

Mobile DXB: 009**-*********

Personal Information

Date of Birth : 10 feb 1987

Gender : Male

Marital : Single

Nationality : Indian

Passport No : F8590660

Professional Summary

Highly focused and dependable Bank Teller with an excellent customer service and cash management record. Adept at handling multiple customer requests and concerns with the utmost professionalism and courtesy. Able to work well independently with little to no supervision or in coordination with tellers and other bank staff.

Highlights

Understands importance of great customer service

Highly knowledgeable about all bank products and shares information with customers

Builds relationships with customers and refers them to specialists

Has a professional and friendly demeanor

Great at processing all transactions

Very fast with 10-key and money counting

Excellent social and verbal communication abilities

Works well as a member of the teller and bank team

Excellent problem-solver and able to offer solutions to customers for varios issues

EDUCATIONAL QUALIFICATION

Graduated as Bachelor of Commerce from Government College of VBS University, Varanasi during year 2005-2007

Passed Senior Secondary examination from Kendriya Vidyalaya, of Board of Senior Secondary School, New Delhi

Passed Seconday School Examination from Kendriya Vidyalaya

Board of Secondary Examination

Pursuing M.com (finance & control) with commerce from algappa university

Proficiency in Computer

ADCST (Advanced Diploma in Computer Software Technology) from (Tally Academy), A Govt of India Enterprise the course include Ms Windows 98, 2000 & XPMS Office, Internet and Email, Java, Visual Basic,HTML, Visual C++ and Accounting Software Tally ERP.

Basic Computer Hardware & Networking from M.C.E (Tally Academy) Jaipur.

Professional Experience

Al Rostamani International Exchange (Noor Islamic Bank Branch Terminal 3)

January 2011 – February 2017

To process cash, and other financial transaction in accordance to guidelines provided by the company with accurancy and efficiency.

Ensure assigned work activities are carried out as per company policies and procedures.

Handle foreign currency, remittances, traveler’s cheques and other customer transactions as assigned by the branch management with zero defects.

Ensure cash handling is done as per company policy, and cash balance at assigned “Till” is accurately tallied and appropriately handled as instructed by the branch management.

Provide advice and guideance about ARIE products and services to customers as and when necessary.

Maintain integrity, professionalism and a friendly attitude while handling transactions and during other customer interactions responsible for security of Financial instruments such as Drafts, Cheques and Travelers Cheque

Responsible for security of Financial Instruments such as Drafts, Cheques and Travelers Cheque

Provides fast excellent and error free remittance to customers from the published timing of the branch in a very professional way

Respect AML rules, policy and procedures of the company wherever applicable

Responsible for servicing client’s transactions by processing worldwide bank telegraphic transfer

Giving good customers service to the customer, to meet their expectation.

Cash operations 2008-2010

Bank of Baroda BurDubai Branch

Teller/customer service Executive

Main duties included keeping a track of all the credit and debit transactions of the bank dealing with customers enquiries, and maintained a balance of cash draw at

the end of the shift.

Handle large Volume of cash receipt & Cash Payment

Internal Transfer from Corporate Customer

Swift Message Transfer (Core Banking Solution 5.2 Software)

Monthly Basis to Salary Transfer for Corporate A/c (Payroll A/c)

NEFT Transfer (National Electronic Funds Transfer)

Sending Bank Statement Report to Corporate Client (Instant Relationship officer)

Remittance Departement

Handled all kinds of Inwards and Outwards Remittance

Issung Draft (DD) and Mail Transfer (MT)

Internal Transfer for Corporate Customer

Reconcilation of Monthly Payment

Savings/Current Bank Department

Opening of Saving Bank A/c and Current Account

Complience of KYC norms

Transaction Posting i.e Cash,Transfer,Clearing

Issuing Cheque Books

Image Checks Clearing System (ICCS)

Maintained Outwards Balancing System

To answer the queries of the Customer and deal with them

In a polite manner.

Self various types of Banking product like Travellers checks

Insurance etc.

Banking Customer Service

Processing payments and withdrawals in accordance with strict guidelines

Maintaining an awareness of FSA regulations

Screening general enquiries

Opening, maintaining and ammending customer accounts

Up-selling bank products / services

Issuing foreign currency/performing credit check

Overseeing the management of administrative tasks

Processed safe deposit box and loan payments.

Opened new customer accounts and closed existing accounts at customer request.

Provided customer assistance with balance detail and other inquiries.

Oversaw processing of night deposit bags.

Referred customers to appropriate financial services and products as required.

Handled all customer complaints and issues with high professional courtesy.

Cashed checks and processed deposits upon balance and signature verifications.

Promoted new bank products and services to new customers.

Referred customer inquiries to appropriate bank departments.

Processed withdrawals upon balance verification.

Assisted with sales referrals and cross-selling programs as needed.

Notified manager of counterfeit currency in coordination with bank security personnel.

Contributed to external and internal sales activities.

Languages known

English : Can read, write and speak

Hindi : Can read, write and speak

Arabic : Can Speak

Declaration

I hereby declare that all the above furnished details are true to the best of my knowledge.Proven Track record of managing processes and steamilining workflow & Creting team work enivironment to enchance productivity.Proficient in managing & leading terms for running successful process operation &ensuring that the process surpasses achievement of delievery service quality norms for all valuable Clients.So Please give me apportunity to worked with your strong organization and proof of myself.

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