Engineer Microsoft Office

Professional Summary

Accomplished Systems Administrator, Systems Engineer and IT Auditor possessing 20+ years of extensive professional experience. Experienced in managing server infrastructures and data-center operations across multiple platforms (Unix, Linux, Windows and XServer). Effectively plans, installs, configures and optimizes IT infrastructures to consistently achieve high availability and performance. Proven ability to create and deliver IT solutions tied to business growth, organizational development and systems and network optimization. Skilled problem identifier and troubleshooter comfortable managing systems, projects and teams in range of IT environments.

Competencies

Windows Server 2003, 2003 R2, 2008, 2008 R2, 2012, 2012 R2: Install, Configure, Administer, Troubleshoot

Windows Desktop / Laptop OS, Widows XP, 2007, 2008, 2010: Install, Configure, Troubleshoot

Windows Exchange server 2003, 2007, 2010, 2013: Install, Configure, Administer, Troubleshoot

Microsoft Office 2003, 2007, 2010, 2013 Office 365, Lync: Install, Configure, Troubleshoot

VMware: Administration & Installation

Remote Server & Desktop Support

Mobile Devices: Phones & Tablets

HP ProCurve Switches

Aruba Wireless: Controller & Access Points, Administer & Troubleshoot

Voice & Data Cabling, Cat5 & Cat6 Cable Install, Pin Out, Punch Down & Troubleshoot

Avaya Phone System

Data Center: Site Survey, Migrations, Build Out & Moves

HP & IBM Certified: Server Hardware

HP Certified: Desktop & Laptop Hardware

Sarbanes-Oxley Technology Audits & IT Compliance Audits

Professional Experience

LSG 02/2017– Present

Project Manager/Senior Systems Administrator

Managed logistics and staff for multiple site projects.

Provided on-site support for HP and Microsoft Office systems.

Provided Tier 2 support either remote or on-site for Microsoft Server and Microsoft Exchange.

Interviewed and was involved with hiring of project staff.

Managed a teams of project staff.

Assisted with field service projects when needed.

Traveled regionally to support events as needed.

Central Ohio Transit Authority, Columbus, OH 05/2016 – 03/2017

Senior Systems Administrator

Provided Tier 3 support for open incidents.

Performed server updates and security patches.

Utilized SCCM and Lansweeper to support Microsoft Server network.

Built servers utilizing VMware.

Worked on a server consolidation project, identifying servers that may be consolidated with other servers without affecting performance for either server.

Performed Commvault backup solution setup, configuration and administration.

Performed Thycotic server and application deployment for an in-house project.

Consolidated Data Services: An Omnicom Company, Columbus, OH 02/2014 – 09/2015

Senior Support Engineer

Provided Tier 2 and Tier 3 support as needed either remote or onsite for Microsoft Server, Microsoft Exchange, Lync, VMware, HP ProCurve switches.

Provided on-site support for HP and Microsoft Server install and configuration.

Involved in multiple data center migrations, data center moves and office moves as a Team Lead and Project Coordinator.

Installed, configured and administered Microsoft Server 2012 (R2).

Configured and troubleshot Lync client for desktop and mobile devices.

Configured VMware for end-users to be able to use different email clients during Exchange migrations.

Served as Sarbanes – Oxley Trainer and Manager.

Assigned as Lead Trainer for 90 agencies to implement and improve the SBOX program.

Provided onsite and remote training for SBOX.

Provided analysis of SBOX procedures; identifying strengths and weaknesses and providing a plan on how to improve.

Worked with agency representatives to prepare for quarterly testing.

Created an online portal to upload documentation for accuracy verification.

Created a SBOX manual tailored to meet the needs of each agency to be used for reference during testing periods.

TPG: An Omnicom Company, Columbus, OH & Philadelphia, PA 09/2009 – 02/2014

Senior Systems Engineer

Worked on a server refresh and deployment. Replaced 12 physical servers with 2 physical servers with 4 VMware servers that were mirrored between the 2 physical. Servers were replicated to a virtual server at the offsite data center.

Utilized Azure remote backup and recovery solution for in-house servers. Off-site data center was used as disaster recovery, all users would automatically be able to VPN into DR site.

Moved email from local office to data center. All web servers were moved to Rackspace, this was to prevent any incoming ports from the public. This upgraded security for the network.

In addition all equipment and software was upgraded during the project: Desktops were replaced with laptops; operating systems were upgraded from Windows XP to Windows 7; monitors were upgraded from 15inch CRT to 24inch flat screen.

Upgraded data center wiring, including connectivity issues from the demarc to the data center and from the data center to the in office remote data closets for data and telco.

Upgraded wireless from four Netgear consumer grade appliances to an Aruba controller and four access points with a secure and guest login.

Managed vendor relationships, technology contracts, office security and all other office services.

Renegotiated Xerox contract, replacing 11 copiers. This was completed after surveying the use on all copiers. This initiative saved the company over $1K each month for copier expenses.

Removed all desktop printers and connected all users to Xerox copiers adding security for print functions.

Managed a $250K budget for procurement of technology equipment and vendor support.

Sarcom, Columbus, OH 09/1998 – 09/2009

Senior Systems Engineer, Field Services Manager

Served as Lead Engineer on a nationwide wireless upgrade project for a large grocery chain.

Served as Lead Engineer for multiple Microsoft Server and Microsoft Exchange migration projects.

Served as Lead Engineer for multiple data center moves, data center migrations and data center builds.

Provided on-site support for HP and Microsoft Server install and configuration.

Provided Tier 2 support either remote or on-site for Microsoft Server and Microsoft Exchange.

Interviewed and was involved in the hiring of local Technicians needed for projects and on-site staff augmentation while serving as Field Services Manager.

Managed a team of 15 Technicians.

Assisted with field service projects when needed.

Completed 53 Sarbanes-Oxley technology audits over a three-year period.

Traveled nationally and internationally on-site on an as-needed basis.

Military Experience

The United States Navy 11/2002 – 08/2003

Petty Officer 2nd Class / IT2

Attended the Naval Police Academy, Pearl Harbor, HI

Naval Physical Security and Patrol Officer, Pearl Harbor, HI

Naval Physical Security and Patrol Officer, Atsugi, Japan

Responsible for 8 patrolmen and security officers.

The United States Navy 09/1994 – 09/1998 Petty Officer 2nd Class / IT2

Served on a secure team that was charged with implementing and ongoing operations for all unclassified internet and computer operations on an Aircraft Carrier Nimitz

Managed 6 enlisted personnel, even at times when I managed personnel who were above me in rank, showing strong management skills.

Received the Navy Accommodation Medal for management skills and trouble shooting a network problem that had the unclassified network down for 3 days

Backup media custodian

Division Training Petty Officer

Community Service

Kiwanis Club of Eastern Columbus

oPresident elect 2017 – 2018

oFundraising Committee Chairman

oNew Member Committee Chairman

Kiwanis Club of South Columbus

oFounding Member 2015

oPresident 2017-2018

oFundraising Committee Chairman

oNew Member Committee Chairman

oTechnology / Social Media Coordinator

Hilltop YMCA

oBoard Member - Current

oCommunity Diversity Committee

Youth Empowerment Program

oConsult on PC and laptop upgrades.

oSetup new space with connectivity for Wi-Fi and printers within office building.

oVolunteer at events and fundraisers (17 years)

oMentor homeless youth (17 youth)

SAHIB CENTER

oProvide system administration

oOffice PC support

oProvide social media and technology support.

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