Diane Van Auken https://www.linkedin.com/in/dianevanauken

585-***-**** PMP, ITILv3 ac3sku@r.postjobfree.com

Career Summary:

Program Manager with demonstrated success in global organizations; strengths include:

Delivery of highly complex application, infrastructure, cloud, financial and business process projects in multiple industries

Leveraging appropriate delivery methodologies including Lean Six Sigma (LSS), Agile, System Delivery Life Cycle (SDLC), Information Technology Infrastructure Library (ITIL) standards of quality using Project Management Professional (PMP) certification and knowledge, to ensure business efficiencies are delivered

Greater than 20 years of organization growth and learning, team building and consensus, strategy planning and management, and program and project definition and management

Over 15 years experience in Program and Project scope, change, schedule, cost, quality, resource, communication, risk assessment and mitigation, procurement, and stakeholder management, and monitoring and communicating project metrics

Delivery of training in MS Office tools, including Word, Excel, Access, Project, as well as Project Management standards and methodologies such as Resource Management, Agile, and SDLC

Professional History and Achievements

Ciber, Inc., Xerox – GCSD/GSC, Rochester, NY March 2017 – September 2017

Senior Consultant

Lead Agile effort as Scrum Master to migrate Service Request Management toward strategic platform for global consistency

Lead data integration efforts for Hyperion implementation for Enterprise Supply Chain

Assist in driving vendor negotiations for corporate strategic initiatives

Support merging project management organizations post corporation reorganization

MVP Health Care, Rochester, NY March 2014 – November 2016

Sr. Lead Portfolio Analyst

Delivered the corporate upgrade from Windows 7 to Windows 10 for specified applications to be included or excluded

Developed and Lead training for Resource and Project Managers in Resource Management processes and procedures

Lead effort for consolidation of Portfolio Project Management practices, identifying best practices and business efficiencies

Developed Governance model for productive use of management time, and timely decision making

Managed project implementing increasing corporate security systems and data transmissions

Identified and recommended changes to IT practices for consistent operations and increased communication

MODIS, Xerox – GCSD/GSC, Rochester, NY February – December 2013

Sr. Consultant

Implement multi-tiered communication web sites in SharePoint for global programme collaboration

Managed projects through corporate financial prioritization processes

Project Manager of product enhancement capabilities for remote configuration capabilities

Leveraged engagement proposal, limiting project re-work

Ciber, Inc., Xerox – Quote to Billing, Rochester, NY October 2010 – March 2012

Sr. Consultant

Managed project to migrate desktop application to web based, leveraging Time To Market (TTM) Xerox PM methodology

Cancelled project, when business case no longer justified, saving client $250K in capital expenditure

Recommended business rather than IT solution, for short-term business benefit and long term savings of $750K for Quote to Cash team

Developed reporting process capturing business impact of systems performance supporting ITIL problem management process

EDS, Navy Marine Corps Intranet (NMCI), Herndon, VA March 2004 – March 2009

Program Manager

Lead first full asset inventory in compliance with Sarbanes Oxley Act (SOX); valuation $2.8B in excess of 98% success

Advanced organizational maturity through training and coaching of more than 600 project managers and 30 executives

Hand selected by CFO to identify capital asset excesses; valuation of $40M

Executed Lean Six Sigma Methodologies (LSS) to identify and improve project scope and quality

Assisted with assessment to transition business intelligence (BI) from EDS to HP

Incorporated financial data in Microsoft Project Server (MSPS) system to create reporting visibility of revenue, reducing financial forecast gap by $4M per month

Developed and implemented oversight and escalation model, based on delivery metrics and thresholds for complex programs and project governance, gaining visibility to critical corporate financial metrics

Renegotiated contract with government Procurement Contracting Officer (PCO) for ID/IQ contract extension

Advanced organizational maturity through training and coaching of more than 600 project managers and 30 executives

Developed and implemented master data management for user account data, limiting EDS’ financial liability of $8M monthly

Implemented SharePoint Project Management toolset for cohesive project management reporting of project activities, risks and financials

ZeroChaos – EDS/NMCI, Rochester, NY September 2003 – March 2004

Project Coordinator

Implemented resource leveling techniques, gaining efficiencies in work flow management

Managed communications of schedule changes

Rochester Gas and Electric Company, Rochester, NY February – September 2003

Program Management Office Leader

Initiated processes to standardize project management project scheduling creation processes

Developed Change Control Procedures for IT Rate Case Implementation Plan project

Designed and developed MS Access database to track and manage requirements through testing

Developed training for database implementation

Electronic Data Systems (EDS), Herndon, VA July 1995 – October 2001

Project Management Consultant

Designed and implemented customized program and project management offices (PMO) processes both domestically and internationally

Consulted with the Tri-Service (Army-Navy-Air Force) Defense Medical Human Resource System project, implementing Enterprise Resource Planning (ERP) software

Assessed IT Department project management team’s capabilities and skills

Supported ISO compliance implementation of PMO

Ranked in top 10 percentile of corporations for job code

TAD Technical • Rochester, NY July 1992 – July 1995

Project Analyst, Planner

Managed group’s office renovations and move

Managed equipment and contractual agreements between Xerox and their sales agents

Transitioned Xerox sales agent database from mainframe to desktop application; developing data structure for Xerox products

Designed, implemented, and executed purchase and recall processes for equipment retrieval resulting in a 90% retrieval rate

Managed office for Integrated Marketing Strategy (IMS) Director

Community involvement, Education and Certification

Community involvement

Thrivent Financial for Lutherans, Rochester Chapter, Director of Events, 2010 - 2012

Faith Child Care and Nursery School, Board of Directors;

Personnel Chair 2012 – 2014, Board Chair 2014 - 2016

Habitat for Humanity builds - Rochester, NY

Katrina Re-build - Biloxi, Mississippi 2009

Education:

BS, Concordia University, River Forest, IL

Graduate study, State University of New York, Brockport, NY

Certification:

Project Management Institute, Project Management Professional (PMI® PMP)

Information Technology Infrastructure Library version 3 Foundation (ITILv3)

Mediator, Mediation Center, Rochester, NY

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