Customer Service Mental Health

MUSTAFA HAROUN

**** ********* ******, ***** *****, CA 95050

Cell: 605-***-****

*************@*******.***

Clinical Laboratory Technician skilled in performing, conducting and analyzing laboratory assays and resolving complex clinical and instrument problems. Medical laboratory professional skilled at the precise documentation, isolating bacteria and processing and handling clinical specimens. Organized Clinical Laboratory Technician proficient at precisely analyzing, recording and reporting test results, including abnormal specimens. Laboratory professional specializing in immune diseases and hematological disorders. Critical thinker and expert problem- solver.Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, high-performing, Innovative, Mature, Meticulous, Motivated, Multi-task-oriented, Organized, Outstanding, Performance driven, Personable, Positive, Pragmatic, Proactive, Productive, Proficient, Reliable, Accomplished business audiences. Dependable independent worker

Microsoft Office proficiency

Excel spreadsheets

Meticulous attention to detail

Results-oriented

Self-directed

Time management

Professional and mature

Strong problem solver

Advanced MS Office Suite knowledge

Strong interpersonal skills

Meeting planning

Excellent plan comprehension

Good at following instructionsSuicide risk

assessments

Practiced in family assessments

Superior communication skills

Specialized training in grief counseling

Outreach programming specialist

Family therapy background

Schedule management

Legal administrative support

Self-starter

Executive presentation development

Patient charting

Strong clinical judgment

Problem resolution ability

Patient positioning understanding

Strong organizational skills

Strong work ethic

Team player

Parenting skills educator

Human Services

coursework Cognitive

Behavioral Therapy

coursework Behavioral Therapy

coursework Expressive Arts Therapy

coursework Structural Family Therapy

seminar Education coursework

07/2017 to Current

SANTA CLARA VALLEY MEDICAL CENTER

Santa clara, CA

volunteer

Established medical diagnoses.

Identified acute and chronic illnesses and injuries. Treated a complex and diverse patient population.

Coordinated with other services including interventional radiology and pulmonary. Providing initial coverage for unavailable physicians. Prepare and analyze medical samples and data to investigate causes and treatment of toxicity, pathogens, or chronic diseases Work with health departments, industry personnel, and physicians to develop programs that improve health outcomes 06/2015 to 04/2017

AVERA HOSPITAL

Sioux Falls, SD

Case Management

Charted and recorded information in client files.

Tracked client movement on and off the unit by documenting times and destinations of clients. Checked facility for open windows, locked doors, malfunctioning smoke detectors and other safety hazards. SUMMARY

SKILLS

EXPERIENCE

Effectively manage

Quickly responded to crisis situations when severe mental health and behavioral issues arose. Conducted comprehensive initial in-home psychosocial assessments prior to first wraparound meetings. Efficiently gathered information from families and social services agencies to inform the development of treatment plans. Documented all patient information including service plans, treatment reports and progress notes. Conducted outreach, advocacy, and rehabilitative services for regular cases and crisis intervention. Collaborated closely with the treatment team to appropriately coordinate client care services. Interacted with clinical staff and external resources such as school or community personnel. Developed comprehensive treatment plans that focused on accurate diagnosis and behavioral treatment of problems. Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.

Worked with parents and teachers to implement consistent behavior therapy techniques at home and school. Consulted with psychiatrists about client medication changes, issues with medication compliance and efficacy of medications.

Organized treatment projects that focused on problem-solving skills and creative thinking. Referred clients to other programs and community agencies to enhance treatment processes. Created and reviewed master treatment and discharge plans for each client. Guided clients in understanding illnesses and treatment plans. Developed appropriate policies for the identification of medically-related social and emotional needs of clients. Assisted clients in scheduling home visits and phone calls and monitored the effectiveness of these activities. Evaluated patients for psychiatric services and psychotropic medications. Monitored patients prescribed psychotropic medications to assess the medications' effectiveness and side effects. Evaluated patients to determine a potential need to transfer to specialized inpatient mental health facilities. Administered medication to patients presenting a serious risk of danger to themselves and others. Led patients in individual, family, group and marital therapy sessions. Developed comprehensive treatment plans for patients diagnosed with opioid addiction. Executed appropriate risk-assessment and mitigation strategies. Diagnosed mental health, emotional and substance abuse disorders. Properly trained and supervised Physician Assistants and Psychiatric Nurse Practitioners. Recorded comprehensive patient histories and coordinated treatment plans with multi-disciplinary team members. 07/2014 to 08/2015

SHOPKO SHOPKO

Sioux Falls, SD

customer service

Assessed customer needs and responded to questions. Cleaned and straightened work area.

Bagged merchandise by following standard procedures. Organized register supplies.

Worked with customer service to resolve issues.

Updated register logs.

Worked overtime shifts during busy periods.

Maintained up-to-date knowledge of store policies regarding payments, returns, Successfully interacted with customers and retail buyers to expedite orders. and exchanges. Organized weekly sales reports for the sales department to track product success. Achieved high sales percentage with consultative, value-focused customer service approach. Worked as a team member performing cashier duties, product assistance, and cleaning. Resolved product issues and shared benefits of new technology. Expressed appreciation and invited customers to return to the store. 12/2011 to 05/2017

VOLUNTEERS OF AMERICA-DAKOTAS

Sioux Falls, SD

Administrative Assistant

Educated residents and their families regarding other community resources. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Planned meetings and prepared conference rooms. Interpreting in different language Made copies, sent faxes and handled all incoming and outgoing correspondence. Facilitated working relationships with co-tenants and building management. Created PowerPoint presentations used for business development. Organized files, developed spreadsheets, faxed reports and scanned documents. Managed the day-to-day calendar for the company's senior director. 08/2015 to 05/2017

LUTHERAN SOCIAL SERVICES

Sioux Falls, SD

Social Service Worker

Directed all protective placement, case management, parent education and family reunification activities. Interviewed clients individually and with families to determine what services would best address their needs. Advised patients on community resources, made referrals and devised realistic treatment plans. Communicated with relatives of patients about diagnoses and treatment programs. Guided youth through the emancipation planning process. Assessed patient and delivered comprehensive case management services. Compiled socio-psychiatric case histories to facilitate accurate diagnoses. Reduced the unnecessary risk of institutional care by treating high-risk clients living in the community. Interviewed clients in their home for home study assessments to assist the courts with custody decisions. Interviewed patients and their relatives to compile detailed social and psychiatric information. Communicated with public social and welfare agencies to obtain and provide information. Presented case history material for review and discussion with other staff members. Evaluated and addressed individual client needs and concerns. Conducted mental health assessments for children, adolescents, and adults receiving child welfare and prevention services. Practiced cognitive behavioral, motivational enhancement and structural family therapy. Consulted with other professionals regarding the treatment of specific clients. Completed intake assessments with patients and drafted community re-entry plans following treatment. Educated residents and their families regarding other community resources. Counseled and prepared residents for their transition back into the community. Developed workable solutions for recurring problems for individuals and families. 06/2013 to 05/2017

SOUTH DAKOTA STATE UNIVERSITY

Brookings, SD

Clinical Laboratory Scientist

Accurately recorded and reported test results according to established procedures. Performed highly complex tests on clinical specimens for diagnostic purposes. Recorded known control values from technical instruments to ensure reliability and accuracy in test results reporting. Referred quality control data to the Clinical Laboratory Scientist Coordinator. Closely followed trends and techniques in medical laboratory testing. Demonstrated testing procedures and equipment to new laboratory personnel. Performed in vivo animal models of stroke and traumatic brain injury and stereotaxic microsurgery. Performed various motor function and cognitive function tests, molecular biology experiments and tissue analysis. Operated the Optical Coherence Tomography and Microangiography Imaging system. Properly operated Confocal Imaging System.

Developed and maintained positive customer relationships through effective communication. Routinely performed medical laboratory tests, procedures, experiments and analyses to provide data for clinical research studies.

Created detailed reports summarizing data collected in the laboratory for the research and development, regulatory affairs and marketing teams.

Correctly prepared laboratory equipment and instrumentation required for tests, research, process or quality control. Operated the flow cytometer to make initial diagnoses of immune diseases and hematological disorders. Isolated, identified, typed and grouped bacteria and fungi present in bodily fluids, autopsies, skin scrapings and surgical specimens.

Examined fecal samples to properly identify parasites and ova. Neatly and accurately completed all required SMP, SOP and BHR documentation in accordance with set guidelines. Designed assays, scheduled and coordinated laboratory work and executed research tasks. Maintained and updated a database of relevant scientific articles, journals, and manuscripts. Maintained and updated a database of relevant scientific articles, journals, and manuscripts. Liaised with investigators, coordinators and site study team to conduct trials. Performed various administrative duties, including data entry and document preparation. Scheduled clinical lab technicians to maintain efficient workflow. Oriented new technicians to the proper operation and function of the automated interpretation machine. Promptly and efficiently distributed specimens to different facilities and labs. HIGH SCHOOL DIPLOMA 2013

Lincoln High School, Sioux Falls, SD, USA

BACHELOR OF SCIENCE: BIOLOGY/ PSYCHOLOGY 2015

South Dakota State University, Brookings, SD, USA

MASTER OF ARTS: PSYCHOLOGY 2017

Stanford University, Stanford, CA, Santa Clara

EDUCATION AND TRAINING

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