Customer Service Representative

Rachel Taylor

**** ******** *** **. • Antioch, Tennessee 37013

615-***-**** • **********@*****.***

PROFESSIONAL SUMMARY

An efficient leader with mastered amounts of experience in customer focus, billing, and claims. Hardworking and diligent professional that meets and exceeds organizational KPI’s (key performance initiatives).. Key competencies include:

Building strong relationships with business partners and clients

Analytical skills with an ability to analyze and interpret data

Collaborative team leader and talented communicator experienced operating in team environments and raising overall performance expectations of personnel

PROFESSIONAL EXPERIENCE

Bridgestone Corporation Nashville, TN March 2017- current

Billing Specialist

Resolution of Billing discrepancy

Filter and monitoring department mailbox

Customer focusing on question regarding national account

Running reporting

Medical Reimbursements of America (MRA) Nashville, Tennessee July 2015- Present

Client Services

Investigate medical claims for auto and premise accidents

Coordination of insurance benefits for external and internal clients

Building strong rapport with customers to ensure a high usage of interpersonal skills and customer satisfaction

Act as a liaison between third party insurer and client to ensure claims were being paid in timely fashion

Anthem Inc. Nashville, Tennessee Jan 2015- July 2015

Customer Service Representative II

Provide information on covered benefits

Identify and resolve customer pharmacy point-of-sale claims issues

Identify prescriptions that require preauthorization and provide education on the process

Provide authorization status over the phone

Process various types of faxed authorization requests

Managed various off the phone projects such as team building exercises, client service exercises, etc

Verizon Wireless Nashville, Tennessee Nov 2011- Nov 2014

Customer Service Agent

Provide personalized customer service of the highest level by use of interpersonal skills, establishing rapport, and presenting a positive, friendly attitude.

Liaison between customer and customer relations to ensure all orders and sales were entered correctly and timely

Responsible for providing technical support during customer call

Provided billing assistance for customers

Managed and trained peers on phone etiquette before escalation

Was source of direction in the event an escalation appeared

While training and managed associates, escalation rate decreased tremendously

EDUCATION

Associate of Science • 2011

Nashville State Community College • Nashville, Tennessee

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