Manager Customer Service

HUDSON GUTSA

** **** ******** **, ********, Massachusetts, 01351 413-***-**** ********@*****.***

Career Objective

Dynamic and strongly motivated banker with 36 years of diverse sustainable banking experience seeking new opportunities to learn and share. Responsive to change and able to work under pressure.

Core Knowledge and Functional Skill Areas

Risk analysis

Knowledge in Microsoft word, PowerPoint, Excel

Bookkeeping and Accounting

Training experience

Basic bank activities – clerical, Telling, Account management

Strategic management

Credit management and debt recovery

Good communication and people skills

Decision Making

Self-motivation

Conflict Resolution

Leadership

Creativity

Team player

Work Experience

ZB Bank Financial Holdings Limited, Harare

Chief Risk Officer Mar 2009 - Present

Implemented a detailed analytical process which resulted in quality lending resulting in loans quality and debt recovery improving by 50%.

Identified and provided training needs for departmental staff and provided them with additional training and resources to equip them with analytical knowledge and skills to assist business performance.

Introduced risk modeling techniques which were then provided to departmental staff resulting in improved paperless office, regulatory reporting

Introduced better risk analytical techniques that helped in improving profitability

Strategically managing the Group business risk portfolio in line with best market practice and Group policy

Introduced detailed analytical risk environmental internal and external analysis and managed and monitored major risk portfolios such as Market risk, Reputational risk, Credit risk, Liquidity risk, Operational risk, Legal risk, Interest Rate risk, and Information Technology risk.

Formulated, implemented and monitored risk management policies that effectively supported the business and minimized the Group's exposure.

Implemented the Basel II Risk Management approach resulting in good Capital management and balance sheet growth.

Developed an enterprise Wide Risk Management framework resulting in establishing a good risk culture.

Senior Manager Apr 2000 - Feb 2009

Formulated the group credit policy.

Coordinated and overally managed the functions of the Group Credit Policy and Review Department.

Coordinated and monitored the advances performance within the group.

Managed the implementation of the Credit and Risk policy in the Group in liason with the head of the Finance and Risk.

Reviewed publication of inspection reports to auditors, general management and other group users.

Sat on all credit granting committees and advised on all policy issues regarding credit granting and risks.

Provided management with information on risk issues.

Identified training needs for all departmental staff.

Identified the Group's advances training needs and the risks associated with the credit system and advising on how the systems could be improved

Various positions Jan 1982 - Jan 2000

District Manager: responsible for coordinating managing and controlling branches within the southern district of the country called Masvingo District and Kwekwe District. Position held for five (5) years (1995-2000).

Bank Training Manager: provided training to bank clerks, bank tellers, bank supervisors on the desired training skills and job responsibilities expected for five (6) years (1989-1995).

Bank Manager: supervised bank clerks, tellers, lenders, and other banking branch activities; managed and organized staff skills, performance, appraisals and training; and provided customer service. Position held for two (2) years (1987-1989).

Bank Teller: Facilitated customer deposits and withdrawals for three (3) years (1984-1987)

Clerical: processing and filing transactional bank documents and ledgers for two (2) years -(1982-1984).

Education

Zimbabwe Open University, Harare

Masters in Business Administration, Dec 2006

Institute of Bankers, Harare

Institute of Bankers Diploma

Lending Licence certificate

Advanced Bank Credit Management course

ADVANCED BANK CREDIT MANAGEMENT DIPLOMA

SPECISS COLLEGE

MICROSOFT EXCEL

Sutherland Computer services

Access 2000

CCL CONSULTING Group

LEgal & COMPLIANCE RISK ANALYSIS & MANAGEMENT

References

Mr. Samuel Beta, Manager Risk Department, ZB Bank, P.O. Box 3198, Harare, Zimbabwe. e-mail - *****@**.**.**,

Cell - +263*********

Mr. Shadowsight K. Chiganze, Head of Business Development, ZB Bank, P.O. Box 3198, Harare, Zimbabwe.

e-mail - **********@**.**.**, Cell - +263-***-***-***.

Mr. Mashavira, University Lecturer, e-mail - ***********@*****.***, Cell +263-***-***-***.

Contact this candidate