Project Management Customer Service

Objective:

To seek a challenging career in a dynamic and growing organization where there is ample chance of growth for those who work hard.

Education:

Master of Engineering in Software Engineering January 2014 – December 2015

Concordia University, Montreal, QC

Courses Studied:

Software Quality Assurance: Course includes the development of the real estate website, Inspection and Quality Assurance to track the development of the system and ensure its compliance with the quality standards.

Computer Networks: learnt the data communication, coding and transmission. Understood the networks, protocols and network interconnections.

Total Quality Methodologies in Engineering: Course include principles of Six Sigma (DMAIC), project organization, selection and definition, process measurement, process analysis, process improvement, design of Six sigma and implementing six sigmas.

Software Project Management: Learnt basic concept and tools in project management while emphasizing quality as an essential part in project management.

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Other Courses: Advance Software Architecture, Quality Methodologies for Software, Software Requirement Specifications, Software Project Management, Human Computer Interface and Software Design Methodologies.

Bachelor of Information Technology August 2009 - May 2013

Punjab Technical University, India

Courses Studied: Database Management, Computer Networks, Object Oriented Programming using C++, Management Information System, Compiler Design, Information Technology Application, and Digital Data Communication.

Technical Knowledge:

Languages: HTML/ HTML5, CSS/CSS3, JQuery, Sass

Tools: Visual Studio, Adobe Dreamweaver, Sublime Text3, Notepad++, Code Blocks

Operating Systems: Windows XP/7/8, Mac OS X

Frameworks: Bootstrap

Work Experience:

Front-End Developer (Abilis Solutions) Feb 2016 – Present

Work with client services, sales, and the design team, and manage time across multiple projects and tasks in a deadline-driven, team environment.

Participate in discussions with clients and team members about technical best practices and help teams identify optimal technical solutions.

Contributing to the company development standards.

Stay up-to-date with new technologies.

Constantly seeking to develop yourself by learning new technologies and keeping abreast of your markets developments.

Support all developers with Front-End coding and troubleshooting.

Maintain and improve Front-End code.

Other duties as needed

Front-End Developer (WorkLand) Oct 2014 – Nov 2015

Actively participate in designing the front-end of projects.

Participate in discussions with team members about technical best practices and help team identify optimal technical solutions.

Collaborated heavily with fellow developers, designers and analyst to solve problems.

Developed the front-end using HTML/CSS, JavaScript

Customer Representative (Competent Synergies) Aug 2013- Dec 2013

Answer inbound calls from customers inquiring about their appliance troubleshooting, offers, and promotions.

Help to resolve customer concerns through analysis to determine the most effective resolution

Adapt to customer needs ensuring they are understood and appropriate action is taken to meet and exceed their expectations

Deliver exemplary customer service to maintain customer loyalty

Document and updating records through our databases

Intern Front-End Developer (Sebiz Infotech) Jan 2013 – July 2013

Worked on a project which is a business hub to small, mid-level and large level companies’ worldwide?

The new business ventures will spring up within the enterprise alliance web connects

Worked on HTML5, Bootstrap, and CSS3

Intern Software Developer (NIIT) June 2010 – Aug 2010

Actively participated in business requirement gathering with clients.

Designed the front-end of given project using HTML/CSS.

Academic Projects:

Walk-in Clinic Hassle Free System: 2014

WICHF project is a system that is used to make clinics’ appointment beforehand includes designing the use case model, domain model, and class diagram and finally Performed testing follows standard QA guidelines and procedures

Architectural changes of Java Based Pet Store application 2015

Using the axiomatic design, paired with essential tools and techniques in the Quality field, we significantly improved the current RMA process for the company.

Quality Methodologies for Metro TVM 2015

Applied Model Checking tools (PRISM and NUSMV) to check the correctness of Metro Ticket Vending Machine. We significantly checked the probability of correctness of system at any state.

Strengths:

•I am a hard-working person with passion towards my work as well as quick-learning and adapting ability.

•Analytical thinking and planning.

•Problem analysis use of judgment and ability to solve problems efficiently

•Good Proficiency in communication skills

•Capability to work under challenging circumstances

•Potential of building up progressive professional relationships through team work.

Extra-Curricular Activities:

Coordinator 2009 - 2013

Annual Committee- Sachdeva Engineering College, Mohali, India

•Organized, planned and executed events under Computer Science and Engineering department.

•Provided supervision during the events that resulted in smooth functioning.

•Event organizer in college annual fest.

Availability:

As soon as possible

Flexible to travel

Contact this candidate