Sales Technical

Caprice Hightower, M.S.

*** **** ***, ****** ****, PA 19026

*********@*******.***

Cell: 267-***-****

Technical sales professional with experience in the pharmaceutical packaging industry. Established, developed, and maintained business relationships with prospective and existing customers through in-person meetings, by phone and via email. Researched and identified sales opportunities through work with internal associates, account managers and client/vendor networking. Knowledgeable of SAP and CRM software. Prior to technical sales, spent 15 years in the pharmaceutical industry performing (multi-step) organic synthesis, purification and characterization of chemical compounds. Solid knowledge and hands on experience in HPLC, LC-MS, UV-VIS and NMR. Performed method development, validation, technology transfer, and release testing of drug substance and drug product to meet strict regulatory guidelines

PROFESSIONAL EXPERIENCE

WEST PHARMACEUTICAL SERVICES, Exton, PA 2015-2017

Senior Technical Account Specialist

Specialty technical products expert responsible for working with multi-national pharmaceutical companies by providing technical assistance relating to West’s products, processes and services and assist in identifying and closing sales opportunities.

Applied product knowledge to provide packaging recommendation for parenteral drug products

Responded to customer’s technical issues by working with internal colleagues (Quality, Regulatory, Supply Chain, R&D, Order Management, etc.) to provide resolution and customer satisfaction

Developed and delivered technical product presentations to assist account managers close business deals.

Documented all customers’ activities in CRM and monthly reports.

Collaborated with R&D and marketing teams to provide voice-of-customer feedback to support product improvements and new initiatives

SIEMENS HEALTHCARE DIAGNOSTIC INC., Newark, DE 2012-2014

Manufacturing Technician IV, Contractor to Permanent

Chemical technician responsible for production work orders in the specialty reagent group with a focus on synthesis, purification and characterization of large and small molecules in compliance with all GMP and GLP regulations.

Synthesized and characterized reagents and intermediates used in immunodiagnostic assays.

Documented all activities in the production worksheets as part of the device history record

Drafted new documents as needed in support of process improvements and new product development

Recommended process improvements to increase productivity, improve product quality and reduce waste

Prevented testing delays by maintaining chemical supplies and ensuring lab equipment was calibrated and operational.

Developed and implemented corrective actions for unplanned (atypical) manufacturing events to prevent their recurrence and eliminate waste of reworking or reproducing the requested materials.

Provided technical input and recommendations for reducing costs and improving quality of the product

DUPONT STINE HASKELL RESEARCH CENTER, Newark, DE 2011-2012

Associate Investigator, Contractor

Conducted multi-step organic reactions for the synthesis, purification and characterization of novel compounds.

•Prepared milligram to multi-gram quantities of complex organic molecules for biological evaluation using parallel synthesis

ASTRAZENECA PHARMACEUTICALS, Wilmington, DE 2001-2010

Scientist, Early Development (2008-2010)

Evaluated stability of drug substances and drug product from Discovery to Phase I clinical studies using HPLC and/or UPLC, Mass Spectrometry, 1H NMR, Karl Fischer, and dissolution apparatus. Performed method development, validation, technology transfer, and release testing of drug substance and drug product to meet strict regulatory guidelines. Reported and interpreted the generated quantitative analytical data

Carried out forced degradation and stability studies and identified impurities/degradation products by utilizing experience in synthetic organic chemistry.

Prepared CMC sections for regulatory submissions and Phase I Clinical Trials

Conducted solubility and stability studies to assist formulators in evaluating the physiochemical properties of excipients and active pharmaceutical ingredient

Senior Associate Chemist, Medicinal Chemistry (2001-2008)

Developed synthetic routes for novel compounds and intermediates for treatments of anxiety and schizophrenia. Identified opportunities to improve synthetic routes and to maximize productivity through parallel synthesis and automated and microwave technologies when applicable. Utilized characterization and purification techniques to ensure the quality and integrity of candidate drugs.

Education

MS, Chemistry, Lehigh University, Bethlehem, PA

BA, Chemistry, Temple University, Philadelphia, PA

Undergraduate studies, Towson State University, Towson, MD

Professional certificates

Bi-Organic Principles of Pharmaceutical Science

Regulatory Affairs

PUBLICATIONS

• Xiong, H.; Brugel, T. A.; Balestra, M.; Brown, D. G.; Brush, K.A.; Hightower, C.; Hinkley, L.; Hoesch, V.; Kang, J.; Koether, G. M.; McCauley, J. P.; McLaren, F. M.; Panko, L. M.; Simpson, T. R.; Smith, R. W.; Woods, J. M.; Brockel, B.; Chhajlani, V.; Gadient, R. A.; Spear, N.; Sygowski, L.A.; Zhang, M.; Arora, J.; Breysse, N.; Wilson, J. M.; Isaac, M.; Slassi, A.; King, M. “4-Aryl Piperazine and Piperidine Amides as Novel mGluR5 Positive Allosteric Modulators” Bioorg. Med. Chem. Lett. 2?/>010, 20, 7381.

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• Zhang, Min; Zhao, Chunlin; Hightower, Caprice L; Gabriel, Jerome L.; Canney, Daniel J. Design Synthesis, and Preliminary Evaluation of 3-substituted Quinuclidines as Nictotinic Ligands. Book of Abstracts, 218th ACS National Meeting.

• Zhao, Chunlin; Zhang, Min; Hightower, Caprice L.; Gabriel, Jerome L.; Canney, Daniel J. Divergent Synthetic Pathways to a Series of 2-substituted Quinuclidines: Potential Ligands for Nicotinic Acetylcholine Receptors. Book of Abstracts, 218th ACS National Meeting.

• Eddowes, Annette; Jansen, Susan; Hightower, Caprice L.; Buecheler, Nancy. Activation of Oxidation Catalysts by Solvation. Materials Research Society, December 1996.

• Smith, Zakiyyah; Jansen, Susan; Palmieri, Michael Jr., Murray, Frank; Hightower, Caprice L.; Buechler, Nancy. How Does the Support Process Define Catalytic Chemistry of Dawson and Keggin Type Catalysts. Materials Research Society, December 1996

• Draper, Jerome; Jansen, Susan; Moore, Richard; Hightower, Caprice L; Fenner, Madeline; Wang, Shu- Hsien. Evaluation of Acidic and oxidation. Properties of Keggin Type Catalysts in Relation to Heterogeneous Catalysis. Materials Research Society, November 1995.

• Jansen, Susan; Wang, Shu-Hsien; Lin, Chyanlong; Buecheler, Nancy; Fenner, Madeline; Hightower, Caprice L. Modulation of the Electronic states of Self-Assembled Metal Oxide Clusters in Sol Gel Matrices. Materials Research Society, November 1995

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