PROJECT MANAGER

Forward thinking and innovative Project Manager professional with 10 years of knowledge across a broad range of human resources functions and varied industry segments. Proven track record of utilizing talent analytics to address critical business questions to recommend effective solutions while developing influential stakeholder relationships. Demonstrated success of leading large scale engagement survey deployments and consulting on best practices.

Areas of expertise include:

• Data Analytics

• Research Projects

• Sentiment Analysis

• Data Presentation

• Vendor Management

• Project Management

• Talent Management

• Change Management

• Organizational Effectiveness

Professional Experience

Farmers Insurance Group, Woodland Hills, CA March 2008 – February 2017

Program Manager

Held three successively responsible positions (Consultant, Project Manager and Program Manager). Partnered with senior leaders to help solve complex organizational challenges and implement change strategies. Managed projects and initiatives such as organization assessment, strategy alignment, organization design, change leadership, and organizational culture and values. Collaborated with centers of excellence to implement initiatives that leveraged data insights to address business needs. Led multiple projects from design, development, execution, and oversight. Conducted data analysis to identify key matrix of success. Married data with disparate metrics to answer critical business decisions that led to strategic enterprise-wide goals. Collaborated with centers of excellence to implement initiatives to address business needs. Built out scorecards and dashboards for stakeholders to keep a pulse on project implementation.

• Implemented Rewards and Recognition Software (Props!) by building a communication plan to address employee issues, and mitigated negative publicity caused from competing internal business needs.

• Improved failure rate by 98% in the Applicant Tracking System (ATS) caused by disparate coding between SAP and ATS systems; improved trust between Talent Acquisition and business units they served.

• Conducted a Global Employee Engagement Survey for a project plan; listened to each country’s agenda, needs, wants and desires, improved collaboration within 14 global regional areas with 100% participation in survey.

• Supported successful deployment of Voice of Employee IBM software, escalating functional, quality, timeline issues, and kept senior management and key stakeholders apprised with reports and results.

• Established eNPS program from ground up, partnering with IT, creating program guides and trainings, action planning, and continuous improvement at senior levels, improving eNPS by 20% points in two years.

• Conducted financial audit to identify disparities between invoices paid and received, discovered overpayments of $420k to one vendor; collected on payment and replaced vendor due to lack of trust.

Jenny Conway

805-***-**** ac3sj8@r.postjobfree.com Linkedin

Bank of America, Agoura Hills, CA October 2005 – March 2008

AVP, Project Manager

Consulted with business leaders to focus on all aspects of human resources disciplines to support divisional strategy and goals. Responsible for creating effective solutions to business challenges through the design of strategic human resources initiatives, balancing corporate and individual business needs.

• Successfully managed all aspects of the Financial Center Expansion. Reached goal of opening on time 100 branches in 90 days. In collaboration with Employee Relations, we realigned employees affected by the massive reduction in force, partnered with Talent Acquisition for additional recruitment support, coordinated with Learning and Development on scheduling of training & travel arraignments, and combined efforts with Information Technology to have company computer/applications access available on day one.

• Designed, developed and implemented a company-wide “Best in Class” College Internship. Program focused on aligning department business needs with talent that had to meet key criteria of the established goals and objectives of the participating departments.

• Implementation of Taleo, a recruitment management software application. Responsible for the full life- cycle project management, from the business analysis to user acceptance testing and project completion for the Capital Markets Division.

Education

Masters of Science, Human Resources (2011)

Chapman University, Orange, CA

Bachelor of Arts, Political Science (1999)

California Polytechnic State University, San Luis Obispo, CA

Certifications

SHRM – SCP

Society of Human Resource Management

November 2015 to May 2019

SPHR

Human Resources Certification Institute

December 2008 to May 2018

Technical Skills:

SAP, Taleo, PeopleFluent, Avature, Medallia, Oracle databases, Tableau, Excel, PowerPoint, Visio

Contact this candidate