Customer Service Microsoft Office

Curriculum Vita Confidential

Eman Alaa Eldin Hassan

Personal Data

Place and Date of Birth: Cairo, May 18th 1985

Nationality: Egyptian

E-mail: ***.****@*******.***; ***.*****@*****.***

Mobile: 55049876 - 50522236

Address: 9 Abdel Allah Elfadala St,Block 11 – Salmiya, Kuwait Education

2006 Graduated From the Faculty of Mass Communication- Cairo University - Public Relation and Advertising Department – Grade: C (Good).

Training, Courses and Professional Experience:

Professional Experiences:

Jul, 2013 – Apr 2015 Al-kazemi International Food Industries Company – Kuwait - Held the position of Admin Assistant and

Secretary

Job Description:

Organize and supervise all of the administrative activities that facilitate the smooth running of the office.

Curriculum Vita Confidential

Mar, 2010 – Dec, 2012 Wall Street Brokers Company - Egypt Held the position of Account Service Supervisor

&Customer Service Supervisor

Job Description:

Maintain customer satisfaction by providing problem-solving resources and managing staff.

Jan, 2008 – Feb, 2010 Wall Street Brokers Company - Egypt Held the position ofCustomer Service

Representative &Account Service Representative

Job Description:

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. Jan, 2008- Oct, 2008 Xerox Company– Egypt

Held the position ofSenior Sales Executive

Job Description:

Enhance sales staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members Aug, 2006 – Dec, 2007 Xerox Company – Egypt

Held the position ofSales Executive

Job Description:

Build business by identifying and selling prospects; maintaining relationships With clients

Curriculum Vita Confidential

Courses

• English Conversation from American University in Cairo – Grade: B (Very Good).

• Courses In (Marketing – Communication – Translation) In English Language.

• Good knowledge In Using Microsoft Office Application. Language Skills

Arabic: Mother Tongue

English: Very Good

Personal Skills

- Good Communication In both English and Arabic languages.

- Presentable

- Ambitious and Self Motivated

- Active and Enjoying Team Work.

- Good Organizing and Planning Skills

- Strong Outgoing Personality.

- Ability to Work under Pressure.

Contact this candidate