Customer Service Quality Assurance
Resume:
Alisha Ranjit
**** ******* ****** # ***, *******, TX
************@*****.***
EDUCATION
University of Houston-Downtown, Houston, TX May 2014 Bachelor of Science: Biotechnology
Minors: Microbiology, Chemistry and Biology
Houston Community College, Houston, TX December 2010 Associate degree: Natural Science
EXPERIENCE
Rich Products Corporation, Missouri City, TX Aug 2015-Present Sanitation Team Lead
Supervise a unit responsible for monitoring and ensuring proper sanitation throughout the facility.
Recommend improvements in manufacturing methods and sanitation practices to management.
Co-ordinate plant sanitation procedures and regulatory requirements to ensure all plant equipment are clean and safe for production. Ensure compliance with all standard operating procedures.
Tailor and document plant procedures related to approved cleaning chemicals and cleaning schedules in cooperation with plant associates and cleaning suppliers.
Monitor pest control program, including periodic checking weekly rodent and trap reports.
Monitor microbiological reports from the plant and become familiar with Micro procedures to determine whether cleaning procedures are being followed.
Maintain and report required operational information to management.
Ensure that all GMP and Safety standards are in compliance.
Participate in weekly GMP, sanitation and safety inspections throughout the production departments and issue work orders to correct any identified deficiencies. Follow up on work orders, with the appropriate Associates to ensure expeditious performance of the requested work.
Participate in regular meetings with plant management to discuss quality and sanitation improvements. Maintain knowledge of Sanitation Program and Operation to assist management in problem resolution. Assist in establishing goals and timetables to meet project guidelines.
Keep abreast of latest manufacturing technologies, systems, and sanitation practices.
Perform Corrective and Preventive Action (CAPA) and Root Cause Analysis (RCA). Rich Products Corporation, Missouri City, TX May 2014-Aug 2015 Quality Assurance Team Member
Maintain company compliance with FDA Quality System Regulations and GMPs.
Support for FDA and ISO inspections and registration.
Actively participates in internal audits, management review and other activities covered under Rich Products Corporation Quality Manual, Policies and Procedures.
Conduct microbiological, analytical, performance and organoleptic evaluation and testing on ingredients, work in process and finished goods.
Compile and write training material and conduct training sessions on quality control activities.
Support and perform measuring, testing, and tabulating data concerning quality and reliability.
Implementation of the SOPs of the manufacturing process and operation.
Maintain database of pertinent lab data, analysis and issue timely reports to management team.
Verify process controls, weight control, HACCP and finished product specifications.
Assist R&D to test and commercialize new products or to change existing products.
Conduct Air quality monitoring in facility’s cleanroom. University of Houston-Downtown, Houston, TX Aug 2013-May 2014 Undergraduate Research Assistant
Work collaboratively with researchers, professor and a safety manager.
Prepare media, reagents and test solutions for conducting experiments using aseptic techniques and manage the stock supplies.
Operate spectrophotometer and analyze the sensitivity of absorbance and wavelength of various compounds.
Conduct and analyze electrochemical experiments on compounds and spiked with different ions.
Conduct training on laboratory safety, analytical equipment operation.
Report the progress of the research on bi-weekly basis.
Operate several laboratory and analytical equipment like IR and NMR spectroscopy, Centrifuge, GC, X-Ray diffraction, Electrochemical Cells, Autoclave, Cell Cultures, Titration, Gel Electrophoresis, ELISA, Western Blotting, DNA Extraction etc.
Rich Products Corporation, Missouri City, TX May 2013- Jul 2013 Quality Assurance Intern
Assist Quality Assurance Team for the evaluation and testing on ingredients, work in process and finished goods.
Monitor HACCP critical control points.
Maintain organized inventory of retained products.
Participated in training on food safety, company processes and FDA Good Manufacturing Practices.
Calibration of test equipment.
Receive and document batch testing results.
BBQ Tonight, Houston, TX Jan 2011- Apr 2013
Assistant Manager
Create /organize schedules daily and weekly to manage staff and efficiency
Train and Supervise wait staffs for excellent customer service and for handling & delivering orders
Cater in Hotels and Banquet Halls for various parties and functions
Schedule one on one meetings with customers to assist arranging parties and Wedding Planning
Oversee stock levels and order supplies
PROFESSIONAL TRAININGS/ CERTIFICATIONS
Food Safety and Sanitation Course Distance Learning Course by AIB International, May 2017
Sanitation Food Safety Workshop by Ecolab Food Safety Specialties, April 2017
Communication Skills for Leaders by Solo Learning, March 2017
Good Manufacturing Practices Internet Training Course by Cornell University Cooperative Extension, October 2016
SKILLS
Computer Skills: Microsoft Word, Excel, PowerPoint, Visual Basics and Basic Statistics
Multilingual: Fluent in English, Nepali and Hindi, Learning Spanish
Laboratory: Media and reagent preparation, PCR, HPLC, GC, IR and NMR spectroscopy, Autoclave, Titration, X-ray diffraction, Electrochemical Analyzing, Gel Electrophoresis, ELISA, Western Blotting, DNA Extraction, Aseptic techniques, etc.
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