SriiVignesh. B

Mobile: +91-996*******

Email: ac3scb@r.postjobfree.com

CAREER OBJECTIVE:

Seeking a good position in your organization, which utilizes my skills and offers challenging responsibilities, with an excellent environment to improve my capabilities and professional skills. Interested in travelling and make new contacts.

TOTAL YEARS OF EXPERIENCE:

3+ years of Professional experience.

CURRNET PROFESSIONAL EXPERIENCE:

Pearson Technologies (Position Held: Scrum Master)

PREVIOUS PROFESSIONAL EXPERIENCE:

Inlogic Technologies Private Limited (Position Held: PMO Analyst)

ACHIEVMENTS:

Best Collaborator Award: This was awarded for showing extreme responsibility towards customer satisfaction

Created UML Process flow diagram for Triaging of Bugs/User Stories

Prepared functional design document for MMH Customer post requirement analysis

Handling Timesheets through ALM

RESPONSIBILITIES AS A SCRUM MASTER:

Finalization of BRD

Project initiation

Continuous Project Monitoring

Clarify functional flow questions within the team

Highlight various project status to the Management

Publish Status Report

Involve in preparation of Cost Report

Address recurring problems and vulnerabilities

Project Closure

Maintain Sign-off documents

Review SLA report/incident Report

Establish better process for improving Team work quality

RESPONSIBILITIES AS A PMO ANALYST:

Maintaining SLA report/incident/change management

Provide cost details about a specific project to the ‘Top Management’ if required

Prepare financial estimates for new projects

Prepare and showcase Weekly/Monthly Cost Report to the Top Management

Highlight various project status to the Management

Ability to adapt to the various new technology upgrades

Coordinate efforts of support team to solve all kind of issues

Providing timely update to the customers by following the Service Level Agreement (SLA)

Mentoring the team members by providing/arranging training & helping them in troubleshooting the problems

Approve Timesheets (Validate Time Entries) for employees within the organization

Monitoring reports flying across the organization

Closely work with Project Managers to understand the complexity of project and allocate resources from other projects if needed

Review documents generated by Documentation team

Create/Manage new processes within the organization (designed process flow for a project and implemented successfully)

Co-ordinate fun activities within the organization

Queue Management & Quality checks

SLA adherence report

Process Adherence

Report Consolidation

Escalation Management (Delivery Related – Tools Outage, Health & Security)

Maintain process & procedure documents in share point (Add, Delete & Update)

User ID management, monitor & maintenance of Task ID

Identify training requirements for the team (process & technical)

Participation in problem resolution of complex problems relating to product or service installation, hardware or software issues, operations, performance, or other aspects of information technology products and services related to the individual customer's environment.

Assist Incident Manager (or Business Recovery Manager) to drive the Major Incident.

Participate in high severity bridge calls opened during Major Incidents.

Send Customer notes (Initial, Update & Closure) along with Customer Notifications (Service Interruption, degradation, restoration and Information)

Provide reports to DPE (Delivery Project Executive), Global Delivery Head and SDM (Service Delivery Manager) when required

Organize 3rd party trainings to the teams

OTHER RESPONSIBILITIES:

Maintenance of Hardware

Performing day to day monitoring of Networks and peripherals as part of routine activities

Work closely with Clients and gather requirements, process it to the management

Feasibility Study of the client’s requirements

Analyze and prioritize the customer submitted orders and routing to the appropriate team

CERTIFICATIONS & TRAININGS:

ITIL V3 FOUNDATION certified

CSM certified

Good Knowledge about Track-IT, ALM, JIRA, HPSM ticketing tools

Good knowledge about Scrum (Agile working methodology)

Under went SAP BASIS Training

CAREER SUMMARY:

Mentor for new professionals into the project

Worked on various ALM Work Items

INTERPERSONAL SKILLS:

Capable of working in a team

Good communication skills

Capable of completing any type of task within the time allocated

Resilient

EDUCATIONAL QUALIFICATION:

Qualification

Year

Institution

Aggregate

B.E (Computer Science)

2007-2011

Anna University

73

XII

2007

Sri Sankara Vidyalaya MHSS.

Tambaram; Chennai-49

77

X

2005

Sri Sankara Vidyalaya MHSS.

Tambaram; Chennai-49

78

PERSONAL DETAILS:

Name

SriiVignesh

Father’s Name

Baalasubramaniyan

Address

No 1, Sangothai Amman Koil Street

Sembakkam

Chennai-600073

Date of Birth

08-08-1990

Gender

Male

Languages Known

Tamil, English

Declaration:

I here by declare that the above written particulars are true to the best of my knowledge and belief.

SriiVignesh

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