Customer Service Representative

Summary

An experienced customer service representative who maintains a high level of customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and customers. Knowledge of point of sale systems experience speaking with customers and helping them select products. Keen to advance my career in associate positions which help to boost my people skills and expand my social network.

Experience

Sutherland Global Customer Services (Customer Service representative) November 2016 - November 2017

-Promptly responded to questions and concerns about service and products from customers via emails in both Vietnamese and English

-Make requested account changes and adjusting transactions. Call out to customers for needed information clarification or introducing new products

Prudential Life Insurance ( Sales Position – Part-time job) May 2014 – December 2014

-Sell Life Insurance products appropriate to the customer needs and ability to pay

The Face shop ( Sales Position – Part-time job) June 2013 – May 2014

-Sell Skincare and Cosmetic products

Minh Duc Secondary School (Teacher) September 2011 – September 2016

-Managed good student and parent relationships from calling, email contacting and face -to- face meetings or public presentations while completed their reviews to meet the school’s objectives

-Achieved an award for the best History Teacher in District 1, Ho Chi Minh City (2015)

Education

Saigon University August 2008 – April 2014

The Degree of Bachelor ( Teaching History)

The American Tesol Institute April 2016

Tesol in class certification

IDP Ielts Australia November 2016

Ielts band 6.5 ( Speaking and Writing band 7)

Core Qualifications

-Customer Service

-Sharp problem solver and develop ideas

-Good time management skills

- Good communication skills

- Friendly and professional look

- Self- Confident

- Responsible and Committed

- Quick learner

Contact this candidate