Customer Service Sales

SIDDHESH RANE

C/**, SWAGAT SOC, LODHA NAGAR, STATION ROAD, NALLASOPARA (W.), MUMBAI 401203

HOME : 738-***-**** – CELL : 727-***-****

********************@*****.*** / ***************@*****.***

PROFESSIONAL SUMMARY

Accomplished business development Executive offering expertise in generating significant Company growth through lead generation, Customer service and Sales and Marketing techniques.

Top-Performing Sales professional with the entrepreneurial vision and Leadership skills to drive expansion.

Meets goals through strategic business planning and innovative sales initiatives

Dedicated DFS with 1 years in marketing Management, Advertising and Public relations. areas of expertise include content Development and Brand management.

SKILLS

ACTIVE LISTNING SKILLS

CONSISTENTLY MEETS SALES GOALS

COMPUTER LITERATE

UPSELING TECHNIQUES

POS SYSTEM KNOWLEDGE

MERCHANDISING

MOTIVATED TEAM PLAYER

BRAND DEVELOPMENT

CUSTOMER SERVICE-ORIENTED

VENDOR RELATIONS

CREATIVE

PRICING CONTROLS

RETAIL SALES PROFESSIONAL

STORE DISPLAYS

EXCELLENT COMMUNICATION SKILLS

STRATEGIC THINKER

FLUENT IN ENGLISH HINDI MARATHI

NEGOTIATION SKILLS

STOCKING

NETWORK MAINTENANCE

EDUCATION

CURRENT BACHELOR OF SCIENCE : TY.BSC IN INFORMATION TECHNOLOGY

LORD UNIVERSAL COLLEGE

2009 HSC : SCIENCE

VIVA COLLEGE OF SCIENCE, COMMERCE AND ARTS – VIRAR

2007 SSC : ENGLISH

LITTLE FLOWER ENGLISH HIGH SCHOOL – NALLASOPARA

WORK HISTORY

10/2014 TO 01/2016 BRAND AMBESSADOR

DUTY FREE SHOP – CHATRAPATI SHIVAJI INTERNATIONAL AIRPORT

Greeting Passengers and attracting them to enter DFS for shopping.

Guiding Passengers with their needs for shopping at DFS.

Sharing proper Knowledge about all the SPIRITS by making conversion with them.

Directing Passengers towards proper Location and Skims for their Benefits.

Guiding Passengers with best Deals and Offers.

Answering questions and Resolving their ISSUES.

Operated a cash register for cash, check and credit card transactions with 95% Accuracy.

Alerted Customers to upcoming Sales Events and Promotions.

Identified potential Shoplifters and Alerted Management.

Verified that all Customer received receipt for their purchases.

Worked with the management team to implement the proper division of responsibilities.

Maintained established merchandising standards, including Windows, Sales Floor and Displays

Completed all point of sales opening and closing procedures, including counting the contents of cash register

PROMOTED FROM SALES EXECUTIVE TO BRAND AMBESSADOR WITHIN 6 MONTHS

FIRST PRIORTY FOR SELLING OR CONVERTING passengers from other brand to PERNOD RICHARD BRAND products.

MAKING SELL of high end products with priority to PERNOD RICHARD BRAND PRODUCTS.

Keeping records of regular Flyers to make them my Client to purchase on next flight and follow-up.

Dealing with irate passengers and convinced them to purchase more and gain more benefits.

Being Calm, Honest and Helpful for passengers and beneficial staff for organization.

Worked at arrivals as well on departures.

Stocked and replenished merchandise according to store merchandising layouts.

Priced Merchandise, stocked shelves and took inventory of supplies.

Cleaned and organised the store, including the checkout desk and displays.

Trained 6 new sales associates each quarter.

Educated customers about the brand to incite excitement about the company’s mission and values.

Communicated clear expectations and goals to each team member.

04/2013 TO 07/2014 CUSTOMER SERVICE ASSISTANT

SUTHERLAND GLOBAL SERVICES - MALAD

Handled the customer complaints, Inbound complaints and Outbound complaints.

Handled Critical customer on the telephone providing Accurate information according to the company Guideline and Quality standards.

Had worked on SAP and CRM.

Controlled other duties as required from time to time.

Had done data updating.

Replying to the mails of the customer from Mumbai as well as the dealer’s.

Had maintained the reports in CRM system for any future assistance of customer.

Co-ordinating with other departments regarding the customer issues & also follow-up.

informing customers about upcoming sales events and promotions

Handled all customer relations issues in a gracious manner and in accordance with company policies

Resolve all customer complaints in a professional manner while prioritizing customer satisfaction.

Answered customer telephone calls promptly and in an appropriate manner.

HAD WORKED WITH

HTC - SALES EXECUTIVE - 16 MONTHS (RETAIL)

SONY - SALES EXECUTIVE - 5 MONTHS (RETAIL)

TOTAL EXPERIENCE - 6YEARS +

PERSONAL DETAILS

DATE OF BIRTH : 16 TH JANUARY 1992

MARRITAL STATUS : SINGLE

HEIGHT : 5.6”

WEIGHT : 58

NATIONALITY : INDIAN

PASSPORT : HOLDING VALID INDIAN PASSPORT

ADDITIONAL INFORMATION

FOCUSED ON MAXIMIZING PRODUCTIVITY AND INCREASING CUSTOMER BASE.

BELIEVES EXCEPTIONAL CUSTOMER SERVICE IN ESSENTIAL TO RETAIL SUCCESS

DECLARATION

I hereby declare that the above information provided by me is true to the best of my knowledge.

Siddhesh suhas Rane.

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