Customer Service Administrative Assistant

Profile

Demonstrated ability in providing exceptional customer service, front office, travel coordination, office-assistant tasks, and implementing process improvements

Demonstrated a fast learning ability, organizational, communication, multitasking and time-management, follow up skills with verbal and written and ability to prioritize task with an exceptional attention to detail, teamwork and client confidentiality

Technical proficiency in Microsoft Office Suite complimented with 50 WPM typing speed

Having excellent organizational, communication, multitasking and time-management, follow up skills with verbal and written and ability to prioritize task with an exceptional attention to detail

Enthusiastic, can-do attitude

Ability to work with limited supervision

Self motivated, reliable and accountable and a drive for success

Ability to be resourceful and proactive

Strong problem-solving ability, particularly relevant in managing customer accounts.

Having resourcefulness skill and a desire to learn

Employment History

Administrative/Marketing Assistant May 2017 – Present

Integrated Engineering Software Inc. Winnipeg, Manitoba

Administration Duties

Managing reception switchboard; answering, directing incoming calls during business hours

Providing polite and courteous customer service to incoming guests

Processing incoming and outgoing courier packages and mail in a timely and cost effective manner, ensuring that adequate mail supplies are on hand

Ordering, stocking and distributing office, stationary and kitchen supplies

Perform general administrative duties as required including but not limited to typing, photocopying, faxing and printing reports, maintaining files/filing, preparing correspondence

Coordinating catering requirements, as necessary

Ordering business cards and printed supplies for team members, as needed

Responsible for maintenance and cleanliness of office stationary supply rooms including stocking and organization of supplies

Ensuring board rooms are set up for client meetings and supplies put away when meeting is concluded

Assisting all team members as requested and required

Marketing Duties

Assisting in production of direct mail and advertising campaigns, web marketing, preparation for trade shows, travel arrangements, and workshop preparation, in software and manual production.

Reviewing all features and benefits of the program to new and existing clients

Promote and input sales of company products and offer new product solutions for all new and existing customers.

Retrieve customer records and complete reports as requested

Maintaining customers database with stages of their order process.

Provide great customer service via face to face interactions

Assisting customers and evaluators with their data analysis, research work using the software.

Exercising the analytical skills by actively participating in developing the portfolio in order to uncover new leads and opportunities and develop innovative value-added solutions that meet clients' needs;

Contribute to marketing initiatives by organizing events, campaigns and activities. This includes preparing marketing communications and providing on-site logistical support.

Preparing letters and proposals and/or contracts to clients and professionals, in accordance with the specific process. Using exceptional organizational skills to ensure the accuracy of information, prepare documents and forms and provide efficient follow-up

Maintaining business relationships with various external organizations and help promote Marketing Statics services with influencers and prospects

Providing discounts, promote offers and other complimentary benefits to the new and existing customers.

Customer Support Associate - Part-Time March 2017 – Present

Little Caesars Winnipeg, Manitoba May 2017 – Present

Receptionist cum Administrative Assistant Aug 2013 – Feb 2017

Charak Pharma Pvt. Ltd. Mumbai, India

Senior Executive March 2008 – July 2013

Rohde & Schwarz India Pvt. Ltd Mumbai, India

Education & Training

Professional Telephone Skills October 2017

Manitoba Tourism Education Council Winnipeg, Manitoba

Staff Development & Empowerment Program June 2017

Manitoba Start Winnipeg, Manitoba

Canadian Pre-Arrival Food Safety Management April-May 2017

Food Processing Human Resources Council -FPHRC Winnipeg, Manitoba

Bachelor of Commerce June 1991 – April 1993

University of Bombay Mumbai, India

Telephone Operating cum Receptionist Nov-Dec 1990

S.M.LALL Institute, Mumbai, India

Airline & Travel Industry Management April-June 1994

Garware Institute, Mumbai, India

Computer Software Application Tools 1992-1994

BITT Computer Centre, Mumbai,India

Typing 50 WPM May 1990

Milap Commercial Institute, Mumbai, India

Holding Valid Class 5 Driving License

VOLUNTEER EXPERIENCE

Receptionist Cum Administrative Assistant Sept, 2017 till date

Independent Living Resource Centre, Winnipeg, Manitoba

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