Customer Service Microsoft Office

Michael Paul Collins

**** ********** ** *** ***** NV 89139

**********@*****.***

Computer support specialists

■ Professional Summary

I am a highly experienced Computer support specialist with strong background in software/hardware computer repair (field and lab) and IT network system administration. Qualified for the following:

Troubleshooting, analyzing and repairing problems of computer elements such as desktop computers, laptops and various components/peripherals of an IT network.

Performing computer installation and operating system configuration in designated networks.

Administering and monitoring performance of LAN/WAN network using remote connection tools.

Desktop support

Technical Skills: Computer Hardware and Software Applications

Operating Systems – Win XP, 7, 8, 10, NT, server 2003, server 2008, and server 2016

Microsoft Office suites – 2003/2007/2010/2016

MS Exchange

Antivirus and firewall

Various types of PC hardware such as, Dell, HP and Toshiba

Hard drives, monitors, printers, scanners and video equipment Key Skills and Strengths:

Efficient troubleshooter and problem solver.

Customer service oriented: Ability to serve and communicate with different types of customers efficiently.

Effective time management – Can solve complex system problems in minimum time.

■ Professional Experience

NEOS IT SERVICES NICE FRANCE 2004- 2007

Computer Technician

BUCHET SAS NICE FRANCE 2007-8/26/2017

IT Administrator

Selected Performance

Planned, assembled and installed computer systems in designated networks as per specifications.

Installed and configured IT network components and assisted in the implementation of designed IT network configuration.

Performed customer services on different firms’ departments and resolved hardware and software technical problems in the system elements after detailed analysis, including computer failures and software malfunctioning.

Monitored and administered IT systems of firms and made recommendations to senior managers regarding hardware replacements, upgrades and new installations required.

Provided solutions and technical guidance to clients facing technical issues and difficulties.

Maintained records of hardware issues, performance and supplies.

■ Education & Qualifications

BA. Business degree

Technical training course [related fields] France

Certification in IT Networking and Hardware

High School Diploma

Languages spoken fluently- primary English- secondary French.

United States Navy Veteran

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