Customer Service Microsoft Office

Profile

Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.

Education

Budha Dal public school, samana, Punjab, India (High school) 2015

Diploma in PGDCA 2016

Manitoba Institute of Trades and Technology

(Business Administrative Assistant program) 2017

Skills and Abilities

COMPUTER SKILLS:

MS Word, Excel, PowerPoint, Outlook, Access, Project, Publisher FileMaker Pro QuickBooks, Office Management Records Management Database Administration

Spreadsheets/Reports Calendaring Front-Desk Reception Executive Support Typing speed: 50 wpm

SOFT SKILLS:

Assertiveness and Confidence Time Management Communication and Listening Teamwork Flexible Personality Making Decisions Self-motivation

Experiences

LOBLAW COMPANIES LIMITED (PRACTICUM, 6 WEEKS)

101 Weston St, Winnipeg, MB, R3E 2T4 2017

Assisted in performance of all administrative duties as assigned.

Answered telephone calls and e-mails typed paper correspondence and maintained appointment schedule.

Performed data entry computer reports and various other paperwork-related clerical tasks

Provided front-desk support and other clerical assistance as required

MANSA CALL CENTER LIMITED (6 MONTHS)

15th street, Mansa, Punjab, India 2016

Address customer service inquiries in a timely and accurate fashion.

Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.

Completed voluntary client relations training to learn ways to enhance customer satisfaction and improve productivity.

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