COVER LATTER
Seeking job.
I was excited to see your requirement, and I hope to be invited for an interview.
My background includes political science associate within both customer service, branding and merchandising environments. Most recently,I worked on JUMBA JUICE as manager and cashier on Hudson news as well. I was a assistant manager in Au Bon Pain this is most reputed customer Service in Mid Town Manhattn,NYC.where my responsibilities included handling All Managing activities.
Previously, I worked within two multinational companies. In these positions, I demonstrated the ability to resolve a variety of issues and complaints (customer service, marketing, & branding).
In addition to this experience, I gained considerable customer service skills during my part-time employment as a Customer Service while in university.
I also bring to the table strong computer proficiencies in MS Word, MS Excel and office database applications and a year of college (business major). Please see the accompanying resume for details of my experience and education.
I am confident that I can offer you the merchandising customer service, communication and problem-solving skills you are seeking. Feel free to call me at +1-929-***-****(cell) to arrange an interview. Thank you for your time -- I look forward to learning more about this opportunity!
Sincerely,
MITHILA SAHA
Enclosure: Resume
RESUME
OF
MITHILA TRINA
89-06, 146th st Jamaica 11435
NYC .
Cell: +1-929-***-****
E-mail: mithila *****@*****.***
Career Object:
To work in a positive working environment with professionalism.
To enhance productivity of the organization through motivation & team building.
To extend my working capability with a job to develop the opportunities for national and global development.
Degree Obtained
Concentratio/
Group
Institution
CGPA
Marks
Year of Passing
Duration
Graduation
POLITICAL
SCIENCE
NATIONAL
UNIVERSITY
BANGLADESH
3.00 Out of 4
75% to78 %
June, 2013
4 Years
Higher Secondary Certificate (HSC)
HUMANITY
NARSINGDI
GOVT
COLLEGE.
BANGLADESH
4.OO
Out of 5
70% to 79%
2008
2 Years
Secondary School Certificate (SSC)
HUMANITY
GIRLS HIGH SCHOOL.
BANGLADESH
3.63 Out of 5
60% to 70%
2006
10Years
Employment History :
Internship: 3 months (From 11/2013 to 5/ 2014), Assistant Manager.
Assistant Manager: 5/2014 FROM TO BE CONTINUED FROM JUMBA JUICE.
Cashier: 2/2016 FROM TO BE CONTINUED FROM HUDSON NEWS
Duties/ Responsibility:
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Effectively manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Self Assessment
Sincere, honest, hard working, self motivated and Reasonable person having positive attitude towards working with good interpersonal relations with others.
Ability to work along as well as in groups, under pressure.
Computer Proficiency:
PC based application package like MS Word, MS Excel, MS Power Point, e-mailing, internet browsing etc.
Language proficiency
Excellent in reading, writing and speaking in English,urdu,Bangla,hindi.
Interest:
Reading books, Watching movie, Traveling etc.
OTHER ACTIVITIES:
Good exposure
Be a team player
BE onslaught of extra work
Personal Information:
Father’s Name : LATE NARAYAN SAHA
Mother’s Name : SUBARNA SAHA
Permanent Address : HOUSE NO: 258/2, EAST BRAHMONDI, NARSINGDI
Present Address. :89-06, 146TH ST, JAMAICA, 11435 NYC
Date Of Birth :
Nationality : BANGLADESHI.
Religion : HINDU
Marital Status : MARRIED
Sex : FEMALE.
Blood Group : B+
Date: 15/03/2017