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Customer Service Manager

Location:
Jamaica, NY
Salary:
20
Posted:
December 20, 2017

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Resume:

COVER LATTER

Seeking job.

I was excited to see your requirement, and I hope to be invited for an interview.

My background includes political science associate within both customer service, branding and merchandising environments. Most recently,I worked on JUMBA JUICE as manager and cashier on Hudson news as well. I was a assistant manager in Au Bon Pain this is most reputed customer Service in Mid Town Manhattn,NYC.where my responsibilities included handling All Managing activities.

Previously, I worked within two multinational companies. In these positions, I demonstrated the ability to resolve a variety of issues and complaints (customer service, marketing, & branding).

In addition to this experience, I gained considerable customer service skills during my part-time employment as a Customer Service while in university.

I also bring to the table strong computer proficiencies in MS Word, MS Excel and office database applications and a year of college (business major). Please see the accompanying resume for details of my experience and education.

I am confident that I can offer you the merchandising customer service, communication and problem-solving skills you are seeking. Feel free to call me at +1-929-***-****(cell) to arrange an interview. Thank you for your time -- I look forward to learning more about this opportunity!

Sincerely,

MITHILA SAHA

Enclosure: Resume

RESUME

OF

MITHILA TRINA

89-06, 146th st Jamaica 11435

NYC .

Cell: +1-929-***-****

E-mail: mithila *****@*****.***

Career Object:

To work in a positive working environment with professionalism.

To enhance productivity of the organization through motivation & team building.

To extend my working capability with a job to develop the opportunities for national and global development.

Degree Obtained

Concentratio/

Group

Institution

CGPA

Marks

Year of Passing

Duration

Graduation

POLITICAL

SCIENCE

NATIONAL

UNIVERSITY

BANGLADESH

3.00 Out of 4

75% to78 %

June, 2013

4 Years

Higher Secondary Certificate (HSC)

HUMANITY

NARSINGDI

GOVT

COLLEGE.

BANGLADESH

4.OO

Out of 5

70% to 79%

2008

2 Years

Secondary School Certificate (SSC)

HUMANITY

GIRLS HIGH SCHOOL.

BANGLADESH

3.63 Out of 5

60% to 70%

2006

10Years

Employment History :

Internship: 3 months (From 11/2013 to 5/ 2014), Assistant Manager.

Assistant Manager: 5/2014 FROM TO BE CONTINUED FROM JUMBA JUICE.

Cashier: 2/2016 FROM TO BE CONTINUED FROM HUDSON NEWS

Duties/ Responsibility:

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Effectively manage large amounts of incoming calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/team sales targets and call handling quotas

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Self Assessment

Sincere, honest, hard working, self motivated and Reasonable person having positive attitude towards working with good interpersonal relations with others.

Ability to work along as well as in groups, under pressure.

Computer Proficiency:

PC based application package like MS Word, MS Excel, MS Power Point, e-mailing, internet browsing etc.

Language proficiency

Excellent in reading, writing and speaking in English,urdu,Bangla,hindi.

Interest:

Reading books, Watching movie, Traveling etc.

OTHER ACTIVITIES:

Good exposure

Be a team player

BE onslaught of extra work

Personal Information:

Father’s Name : LATE NARAYAN SAHA

Mother’s Name : SUBARNA SAHA

Permanent Address : HOUSE NO: 258/2, EAST BRAHMONDI, NARSINGDI

Present Address. :89-06, 146TH ST, JAMAICA, 11435 NYC

Date Of Birth :

Nationality : BANGLADESHI.

Religion : HINDU

Marital Status : MARRIED

Sex : FEMALE.

Blood Group : B+

Date: 15/03/2017



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