Customer Service Microsoft Office

PATRICIA VALENCIA

**** ********** *** 916-***-****

Sacramento, CA 95841 ***************@***.***

OBJECTIVE

To obtain a position as Customer Service where I am able to utilize my skills and abilities.

SUMMARY OF QUALIFICATIONS

Answered multi-line switchboard

Experience in inside sales as a team exceeded 2-million-dollar goal

10 years of experience in office administration

Proficient in Microsoft Office (Excel, Word)

Provides concise and thorough documentation; handles confidential information appropriately

Excellent customer services skills ‘

Experience with CRM

PROFESSIONAL EXPERIENCE

Macaferri, West Sacramento, CA 03/2005- 08/2007

Administrative Assistant

Answered multi-line switchboard

Maintained and produced spreadsheet of sales

Maintained the office, ordered supplies

Made all travel, hotel and meeting room arrangements for the office staff

Extensive customer service

Consolidated Charities, Sacramento, CA 04/2004 -12/2004

Customer Service

Answered incoming calls

Extensive customer service

Administrative support duties

Data entry; stocking supplies and maintaining inventory

Regulatory Compliance Services Inc. Sacramento, CA 03/2003 -12/2003

Office Manager

Answered multi-line switchboard

Scheduling of testing and training programs throughout California

Generated quotes and confirmed client appointments

Booked travel arrangements and meeting rooms

Extensive customer service

Folsom State Prison, Represa, CA

Office Assistant 12/1993 -08/2000

Answered multi-line switchboard

Typing and documenting confidential information

Classifying and distributing mail.

Preparing documents for official agencies

Extensive customer service

EDUCATION

Merritt College (Business courses) 1984

American River College (General Office Administration) 2011

Sunrise Technical Center (Small Business Solutions) 2009

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