Customer Service Administrative Assistant
Resume:
Debbie Hyatt
Calgary, AB T3R 0S3
********@*******.***
My experience as an Administrative Assistant has allowed me the opportunity to become familiar with the Oil & Gas industry, Consulting Engineering and my experience at General Dynamics Canada Ltd. has afforded me further knowledge of another complex industry that provides systems to the Canadian Military. I also have had experience working in the Customer Relations sector demonstrating the highest commitment to guest service by providing excellent communication, organizational skills and having the ability to multi task while being detailed oriented.
Summary of Qualifications:
Strong and proven organizational skills: utilizes time saving techniques, i.e. outlook tools.
Excellent communication skills with internal and external associates.
Respectful of others while driven to achieve results.
Handles multiple tasks by recognizing priorities.
Very punctual.
Proven self-starter with a positive identity. Maintains a balanced lifestyle.
Manages a heavy workload with no supervision.
Believer in Team work ethics and willingness to provide support in situations that enhance increased Customer satisfaction with internal and external Customers.
Competent in human resource activities including areas of sensitivity and confidentiality.
i.e. financial reporting, senior executive meetings and offsite workshop/retreats.
Receptive to new directives and motivational ideas and willing to learn from others.
Computer experience and working knowledge proven to streamlining workload. Proficient in MS Word, Excel, PowerPoint and Outlook software applications.
Data Entry and handling orders.
Courses:
Advanced Administrative Skills
Introduction to Petroleum Industry
Essential Skills Program
Team Building Skills
Intermediate Executive Assistant Skills
Advanced Executive Assistant Skills
Business Writing Skills
Proof Reading Techniques
Time Management
Leadership Skills for Women
Communication Skills
Customer Service Skills
Electronic Messenger System
Stress Management
Dealing with Difficult People
Negotiation Skills
OPRA Booking System
Cash Register - Groceries
Food Safe
Cisco Phone System
BUSINESS EXPERIENCE
Temporary Positions:
Osoyoos, B.C. (2008 – 2013)
By-Low – Front
Waterfront Eye Care – Pre Testing and Front Desk
Osoyoos Physiotherapy Office – Front Desk
Holiday Inn – Guest Services – Liaison with Facilities/Safety
Watermark Resort – Guest Services – Liaison with Facilities/Safety
Spirit Ridge Resort – Guest Services – Liaison with Facilities/Safety
IKO Industries:
Maintained confidential training data base within the Human Resources Dept.
Covered Reception Desk
Data entry for the Maintenance Dept.
Filing
RioCan Management Inc.
Greet Visitors and Answer Phones
File Leases and other Material
Mail and Distribute to Appropriate Property Admin.
Responsible for Kitchen and Stationery Supplies
Prepare outgoing FedEx couriers and arrange in town courier service
Maintain Machines and Office Inventory
Submit Cheque Requisitions and Stop Billings, etc.
Print Off Income Statements
Order Maintenance for photocopiers/printers as required
Submit Booking and License Agreements
Main liaison for communicating any Facility issues
Eagle Copters:
Greet Visitors
Learn New Phone System
Operate Switchboard
Seasonal: February 5 – April 30
H&R Block: 2014/2015/2016 Tax Seasons (3 years) CSL (2014) & CSC (2015/2016)
Generate Weekly Work Schedules for Tax Associates
Have all the Necessary Forms In Place
Attend Weekly Off Site Meetings
Open and Close Office
Cash and make Bank Deposits
Oversee all necessary Training is completed on time for all Tax Associates
Scanning Files
Main liaison for Facilities and Safety Issues
Connect with Previous Clients
Keep Everyone up to date on all the Promotions, Price Adjustments and Revised Office Hours
Set up of Voice Mail
Organize File System
Maintain Machines and Office Inventory
March 1997 – August 2008 GENERAL DYNAMICS CANADA LTD.
Administrative/Executive Assistant,
VP Calgary Office, Directors and Managers
Prioritize Work. Organization of Vice President and Manager’s calendar in Outlook. Manage the Vice President and Manager’s incoming and outgoing communications, both hardcopy and electronic, while working effectively with confidential and sensitive material. Communicates effectively with representatives of outside organizations and committees. Coordinate meetings, attends and takes meeting minutes of various internal reviews, makes recommendations and oversees details often under time constraints. Demonstrated ability to manage multiple priorities and conflicting needs. Manages requests, meets deadlines and prepares for future calendar commitments.
Work directly with Facilities Manager in responding to maintenance service calls, with follow up with each call.
Manage Travel and Expenses. Conscientious and implements cost-effective measures when purchasing aspects of employee travel. Communicates well with team members and the organization’s business travel contractor. Processes monthly invoices and expense reports for the Vice President’s office and Team members.
Support Vice President, Directors, Managers and Facilities. Responsive to requests and directives from senior management including Head Office executives. Communicates and works effectively with all levels of employees while seeing projects through to completion. Takes direction well and works effectively with others to achieve common goals and objectives. Maintains an orderly office with a very organized filing system in place.
Human Resource Activity. Demonstrates commitment to organization through work ethic and morals. Supports Company functions through organizing Employee Recognition Awards, United Way Events and involvement in organizing adhoc employee gatherings.
A demonstrated Team Player.
December 1980 - March 1996 HUSKY OIL OPERATIONS LTD.
& PREDECESSOR CANTERRA ENERGY LTD.
& CDC OIL & GAS
Senior Administrative Assistant -
Engineering Department
Heavy Oil and Gas Business Unit
Administrative support: Included general office management, appointments and meetings scheduling, travel arrangements, preparing expense reports, coding invoices and maintenance of administrative and project files.
Acted as Administrative Assistant to the Department Manager.
Provided essential technical support to engineering staff by typing technical reports.
Applied Harvard Graphics to prepare presentation material, slides and graphs.
Used Word Perfect, Microsoft Word and Word for Windows 6.0 to prepare all correspondence.
General reports, various forms and mail ballots and utilized Excel 5 for spreadsheets and tables.
Assisted in setting up the department’s Joint Venture filing system.
Handled all the timesheets for the department and compiled month end time reports due by a set deadline.
Organized secretarial and engineer work stations including acquisition of furnishings and computer processing equipment.
Responded and handled all facility maintenance servicing required by prioritizing and following up in making sure all tasks were completed.
Coded and processed invoices.
Researched information on Time Management to assist staff to better manage and organize their time.
Successfully handled a large volume and variety of work with very tight deadlines, for a total of 15 engineers and technical personnel.
Provided secretarial and administrative functions to the V.P. and Manager of the A.T.S. Pilot Project using discretion because of the confidentiality of the Project.
Organized and maintained all Pilot Project, building inventory files.
Procured supplies and services, scheduled appointments and meetings.
References:
Mrs. Beverly Pearson
General Dynamics Canada Ltd.
Co-Worker
Home: 403-***-****
Cell: 403-***-****
Mr. Peter Swoboda
Raytheon Canada Limited (former Director - General Dynamics Canada Ltd.)
Consultant
Mr. Brian Noble
CDC Oil & Gas/Canterra Energy/Husky Oil
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