Customer Service Manager
Resume:
Penny Schneider
Blue Earth, Mn. 56013
Cell: 507-***-****
E-Mail: ac3ru5@r.postjobfree.com
Professional Summary
OBJECTIVE: To obtain a position where I can utilize my skills and experience in the retail management field to contribute to the profitability of the organization. Skills
Exceptional interpersonal communication
Excellent time management skills
Adherence to high customer service standards
Customer-focused
Effective problem solver
Effective workflow management
Skilled trainer
Inventory control
Work History
June 2017 to November 2017
Dollar General Winnebago, MN
Assistant Store Manager
Counted cash drawers and made bank deposits.
Managed staff of 6 sales associates, managers.
Assigned employees to specific duties to best meet the needs of the store. Instructed staff on appropriately handling difficult and complicated sales. Examined merchandise to verify that it was correctly priced and displayed. Generated repeat business through exceptional customer service. May 2013 to June 2017
Juba's Supervalu Blue Earth, MN
Shift Manager
Investigated and resolved customer inquiries and complaints in an empathetic manner. Cross-trained and backed up other customer service managers. Solved unresolved customer issues.
Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
Trained staff on operating procedures and company services. May 2012 to April 2013
Premiere Video Fairmont, MN
Asst. Manager
Ensured customer satisfaction by inspiring and leading a knowledgeable and courteous staff. Unpack products received by store.
Perform all opening and closing procedures.
Maintain a professional and friendly environment with customers and staff. May 2011 to July 2012
Wal Mart Fairmont, Minnesota
Sales Associate
Unpack products received by store.
Use barcode scanning equipment to record incoming stock, verify pricing and maintain computerized stock inventory.
Assist in display of merchandise.
Backup cashier when needed.
August 2009 to October 2009
Kiwik Trip Blue Earth, Minnesota
Co-Worker
Greet customers
Authorize gasoline
Make coffee for the coffee bar
Stock shelves
Ring up customers purchases.
December 2009 to March 2011
Dollar Tree Albert Lea, Minnesota
Assistant Manager
Assist with all store functions including scheduling, ordering, freight processing and all day- to - day store activities.
Perform all opening and closing procedures.
Protects and secures all company assets.
Including store cash.
Adheres to all policies and procedures including safety guidelines. Provide leadership and direction to associates as appropriate to include utilization of daily planner and
Index cards.
Maintain a professional and friendly environment with customers and staff. Maintain sales floor to company standards.
Assist with evaluations, recruiting, hiring, training, motivating and counseling associates. Processing of all required reports, documents and memos. July 2006 to December 2006
Alaska Water Systems Anchorage, Alaska
Customer Service Manager
Greet customers and discuss type, quality and quantity of merchandise or services sought for purchase, rental or lease.
Advise customers on use and care of merchandise, and provide advice concerning specialized products or services.
Estimate or quote prices, credit terms, trade-in allowances, warranties and delivery dates. Prepare merchandise for purchase, rental or lease. Prepare sales, rental or leasing contracts and accept cash, checks, credit card or automatic debit payment.
Assist in display of merchandise.
Maintain sales records for inventory control.
Operate computerized inventory record keeping and re-ordering systems. May conduct sales transactions through Internet-based electronic commerce. September 2004 to July 2006
Assistant Operations Manager
Value Village, Anchorage, Alaska
Managing and directing the day-to-day functions of the sales floor. Monitoring the flow of customers and providing fast efficient service. Overseeing the maintenance of the sales floor, dressing rooms, rest rooms, entrance and parking lot area of the store.
Supervising and directing operations team members. Selecting, orienting, and training new team members. Monitoring and providing guidance and feedback on team members' performances. Following all company policies and procedures and ensuring they are upheld. Opening and closing the store as scheduled and in the absence of the Store Manager. March 2002 to July 2004
Blockbuster Video Anchorage, Alaska
Shift Supervisor
Directed sales associates in a high volume retail environment. Hired, fired, trained, and evaluated employees.
Oversaw ordering, scheduling, and inventory levels. Ensured customer satisfaction by inspiring and leading a knowledgeable and courteous staff. June 2001 to December 2001
Carr's Safeway Anchorage, Alaska
Cashier
Cashiering, Customer Service.
Greet and ring out customers orders.
Clean check stands.
Stock front ends of check stands.
March 1998 to December 1998
KMart Fairbanks, Alaska
Grocery Clerk and Cashier
Unpack products received by store and count, weigh or sort items. Use barcode scanning equipment to record incoming stock, verify pricing and maintain computerized stock inventory.
Price items using stamp or stickers according to price list. Attach protective devices to products to protect against shoplifting. Stock shelves and display areas and keep stock clean and in order. Obtain articles for customers from shelf or stockroom Direct customers to location of articles sought.
July 1998 to August 2000
Office Manager
One Stop Travel & Tanning, Fairbanks and Anchorage, Alaska Determine merchandise and services to be sold, and implement price and credit policies. Locate, select and procure merchandise for resale Develop and implement marketing strategies.
Plan budgets and authorize expenditures.
Resolve customer complaints Determine staffing requirements and hire or oversee hiring of staff.
January 1994 to March 1995
Clerk
Tesoro, Fairbanks, Alaska
Ring up customers.
Stock shelves and coolers.
Order inventory for grocery department and liquor store. Receive inventory.
September 1994 to January 1998
Gary's Jewelers Fairbanks, Alaska
Assistant Manager
Supervise and coordinate sales staff and cashiers. Assign sales workers to duties and prepare work schedules. Authorize payments by checks and the return of merchandise. Sell merchandise to customers.
Resolve problems that arise, such as customer complaints and supply shortages Maintain specified inventory and order merchandise. Prepare reports regarding sales volumes, merchandising and personnel matters. Hire and train or arrange for the training of new sales staff. May 1992 to September 1994
Super Value Foods Fairbanks, Alaska
Cashier and Liquor Clerk
Greet customers and run cash register.
Stock shelves and build displays.
Help customers locate items.
Change Ad signs.
October 1991 to December 1991
Athabascan Air Group Fairbanks, Alaska
Collection Clerk
Called customers with past due accounts, set them up on payment plans. February 1988 to November 1990
Snyder's Drug Store Rochester, Minnesota
Cashier
Checked out customers.
Stocked shelves.
Ordered supplies for the Post Office inside the store. Sold stamps to customers for shipping packages.
Education
1986 North Pole High School North Pole, Alaska
H.S. Diploma
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