Customer Service Administrative Assistant

HIGHLIGHTS OF QUALIFICATIONS:

**+ years’ demonstrated excellence in administrative roles

Superior customer service skills; known for building long term relationships resulting in repeat business

Proficiency in developing and maintaining filing systems; initiating budget and requisitions for resources and supplies.

Experience completing data entry will travel arrangements and expense reporting

Highly motivated professional with proven organizational and problem solving skills

Expert MS Office: Word, Excel, & Outlook

High degree of professionalism in dealing with urgent matters and sensitive information

Demonstrated critical thinking skills; highly accurate and detailed

Ability to prioritize and follow procedures

Continuous learner, high energy, skilled at meeting deadlines

Fluent in English and Spanish.

PROFESSIONAL EXPERIENCE:

Administrative assistant 2012- 2017

Sysco Food Services of Calgary, Calgary

Answered all customer & vendor queries by email and directing their query to the appropriate department/individual resulting in increased customer satisfaction

Responsible for deposits and reconciliation of, collect COD, cash, mail (customer/vendor cheques) as well as internal marketing cheques, providing accurate detailed reports

Issued, timely and accurate multiple department invoices for damaged products, delayed deliveries, admin fees, etc.

Ensured all credit notes, vendor rebate cheques, and intercompany payments are applied to the correct vendor rebates/programs

Provided assistance in the receptionist area, including filing & labeling of documents for storage and retrieval.

Prepared files for imaging, including scanning and photocopying.

Housekeeping Attendant 2009-2011

Bow Valley Regional Housing, Canmore

Maintained high standards of cleanliness following company standards and policies

Effectively set tables, served meals, prepared snacks

Assisted residents during emergencies or accident situations

Familiar with safety procedures and BVRH emergency procedures

Completed housekeeping duties efficiently while maintaining good communication with residents

Administrative assistant 2002-2007

Cumbres Institute of Guadalajara, Mexico

Typed and formatted all student exams (6 teachers/250 students)

Created or modified and typed letters and official documents for Headmaster, teaching staff and other support staff

Collected student grades from teaching department, organized according to grades/teacher; reviewed for accuracy

Maintained accurate student files monthly

Answered telephone and in person inquiries about academic programs, student eligibility, qualifications and social events

Planned and organized field trips; booked tickets for students and staff

Administrative assistant 2000-2002

Comercializadora Friessen de Zap, Mexico

Supported sales staff by ensuring invoicing and orders were being completed on time

Reviewed orders, ordered raw materials from head office; tracked in in-house software

Signed delivery packages and distributed items accordingly.

Attended to customers, explained product and completed sales

Entered the order in the software including required dates and informed the production department

Provided quality customer service and resolved all problems ensuring customer retention

Collected payment and made bank deposits

Efficiently maintained records of accounts receivable and payable in in-house software

Ran monthly accounting reports for bookkeeper

EDUCATION AND TRAINING:

Bachelor of Business Administration

University of Guadalajara, Guadalajara, Jalisco, México

COMMUNITY INVOLVEMENT:

Volunteer, Victory Thrift Store, Canmore 2007-2009

ACCOMPLISHMENTS:

Received 4-star awards for going above and beyond in the areas of team work and customer service excellence.

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