Customer Service Education

David Baker

** ******* *****, ******, ************, 17319

*******@***.*** 717-***-****

Dean of Student Services

Central Penn College

Administrative Planning Performance Improvement

Education Industry Expertise

Highly accomplished, energetic executive with progressive career leading program operations, business development, marketing and recruitment, long-range planning, cultivating relationships with community partners, and management teams for alternative education organization. Proven record of driving significant improvements in test scores, attendance, and academic achievement. Visionary leader with strong business acumen and solid administrative and fiscal skill set. Excellent interpersonal communication skills with expertise in working with underprepared students, families in need, and supporting agencies.

Core Competencies

Operations Improvements

Program Leadership

Fundraising / Grants

Community Partnerships

Alternative Education Models

Team Building and Leadership

Budget Administration

Training and Development

Classroom Experience

Professional Experience

CENTRAL PENN COLLEGE- Summerdale, PA Present

Oversee Student Services (Residence Life, Judiciary, Activities, Athletics, Counseling/Mental Health Services, Career Services, Student Retention)

Cultivates relationships with community partners to develop facilities master plan, building expansion, scholarship opportunities for the Education Foundation.

Continuously monitor/review performance of current academic programs, as well as academic policies and procedures of the College; collects performance data on academic programs, assesses effectiveness and reports results.

Works with Chairs and Immersion Program Director to revise/update programs and service offerings to achieve better alignment with current student and general community needs and expectations.

Set and revise supporting policies and procedures to increase operational efficiency and achieve higher levels of service to the student body.

“Customer Service”: responds to inquiries/needs of students, parents, faculty and staff in a timely, concerned manner.

Utilize outcomes assessment data to drive continuous academic improvement through the curriculum review process.

JUSTCEWORKSYOUTHCARE, INC- Pittsburg, Pennsylvania 2008-2012

Regional Director

Manage the day to day operations in York, Dauphin, Cumberland, Perry, Westmoreland, Washington, Indiana, Armstrong, and Chester Counties which includes meeting the needs of our clients and customers. Duties include assessing staff effectiveness, leadership development with asst. director, reading and editing progress notes, meeting with CYS caseworkers, supervisors, and leadership. Also, assist with program development, RFP response, marketing, and participate in senior level meetings.

CORNELL COMPANIES, INC. – Harrisburg, Pennsylvania 1990-2008

Director of Operations, Education (2003-2008)

Manage eight alternative schools for publicly traded education, corrections, and rehabilitation company serving adults and youth across 15 states and the District of Columbia.

Promoted to hold P&L accountability for schools with 1,400 students. Administer $20M in annual school operating budgets and monitor and approve expenditures. Interview, hire, and supervise 40 managers with 400 employees; oversee leadership development and training programs. Monitor academic metrics, observe and assess teachers, and implement internal auditing tools to evaluate school performance. Align private curriculum to state standards and link education to juvenile treatment programs. Secure funding by working with politicians and lobbyists.

Key Achievements:

Implemented programs and services to improve student attendance, standardized test scores, grade-level achievement, developmental reading, and behavior management.

Developed alternative education model for Louisiana, Illinois, Georgia, and various cities throughout Pennsylvania. Responded to RFPs: wrote proposals, developed budgets for corporate approval, and delivered presentations to stakeholders.

Created internal leadership development program to identify and promote future managers.

Received Dauphin County Human Services Education of the Year Award (2003), LoveShip, Inc. Distinguished Educator Award (2004), and multiple internal performance awards.

Director of Alternative Education (2000-2003)

Regional Director (1997-2000)

Managed multi-site school operations and administered all program budgets Worked closely with teacher unions. Responded to proposals for potential expansions.

Key Achievement:

Collaborated with public school partners to ensure academic excellence and behavioral improvements.

Adjunct Faculty Harrisburg Area Community College (1996-2001)

Taught the following courses

Introduction to Criminal Justice

Introduction to Education

Coaching of Soccer and Basketball

Key Achievement:

Led team responsible for developing company’s first military model school for court adjudicated youth.

Physical Education Teacher and Athletic Director (1990-1994)

Education and Credentials

Candidate, Doctor of Education in Educational Leadership, Anticipated 2018

Arizona State University

Master of Education in Education Administration

Shippensburg University – Shippensburg, Pennsylvania

Bachelor of Science in Physical Education and Health

St. Bonaventure University – Olean, New York

Professional Affiliations

Past President of Corrections Education, Pennsylvania Chapter

Past Chair of Pennsylvania Children Youth and Family Services Education Work Group

REFERENCES

Dr. Linda Fedrizzi-Williams- Vice President, Academic Affairs Central Penn College

Robert S. Johnson- Regional Manager, JusticeWorks YouthCare

Major Matthew Brown- Instructor, Middle East Military Strategy, Dubai

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